Meyco Products Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I want to ensure this is from Meyco and not ** *** ***. Thank you
Sincerely,
*** ***

Hello,Meyco Pool Covers offers a pro-rated warranty on our productsI have attached a copy of our standard warranty to this replyOur warranty is based upon manufacturer defects including material and/or workmanship on a new cover and failure under use and service conditionsThis is a
standard warranty and not a guaranteePlease see the attached warranty for a full description.The fact that the cover failed under heavy snow certainly does not automatically ensure that this is a warranty itemHowever, we honor the pro-rated warranty pricing as a convenience and service.We can only control the price we set, when selling our products to our customers (pool professionals) and cannot control the prices that they use when selling to their customersThe price we sell our product to our customers is at a discount to our MSRPWe base all our pricing off of our MSRP or List priceThe subject cover's list price is currently $1320, yet we honored a previous year's list price when calculating the pro-rated warranty price, as a convenience and service.The fact that the the homeowner can purchase a cover for less or close to the price we would sell is something not within our controlWe use our list price as the barometer for pricingOnline stores may sell covers for various prices and work off of significantly small, or in some cases (to clear inventory) no margins.I trust this explanation is sufficienti am happy to answer any further questions

We did enter the address wrong, there is no denying thatIf you look at the attachment, you will see how we entered the zip code as *** and it should have been *** and on top of that, we had *** *** ** entered as *** That being said, we are certainly guilty of that and apologize
for that errorWe made every effort to make the correction which is how it eventually got to the correct zip code in a timely mannerUnfortunately, *** did not get our change to the street address and still dropped it off at the *** again anyway. Now here is where we diverge in what the perception of fair is. *** *** states he was expecting the cover to be delivered on 11/ * or 11/*Yet the cover shipped on 11/**The cover should have arrived on about 11/** or 11/**Its a 3-day shipping point from *** ** to **He states he received the cover on 11/**, days later than he should haveThis means we had to do some scrambling and honestly, so did ***, in order to get this cover picked up and shipped to another state in minimal time*** *** acts as if no one cares or reacted to his problems when the time line in itself proves that that just isn't trueI'm also not sure when its started to snow but if it snowed between the dates of 11/** thru 11/**, than rather than filing a complain against ***, like *** *** said he has done, he should be thanking them because I saw no delay in the delivery after scrambling to get it to the right address. That being said, We completely understand *** ***'s frustration and the inconvenience this has causedHaving the cover before the snow fall would have certainly been convenient but we are not in control of the weather, we are in control of where we ship the cover and I agree that we helped cause that inconvenienceNot only to him but to the *** man who managed to haul this large package to the post office, I guess in the several inches of snow? If it would help bring this to a resolution, we would be happy to give a credit to ** *** *** (our direct customer) a $credit that they can pass along to their customer, *** ***

Then there is nothing we can do for you. You are not "spreading" the proper word and we can no longer assist you. Our company invented the safety cover over 50 years ago and we have been in business for over 100 years, we stand behind our product better than anyone in the industry. That should be part of what you are spreading. I am sorry our warranty does not live up to your standards, we will re evaluate it but there is nothing we can do to help you out at this moment. Thank you for your input.

We are sorry we couldn't respond in as timely as we would have liked. We are in the busiest time of year and all I know of is the time line when the cover came in, not before that so I do apologize.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a problem in at least the straps don't match up with the original so there is in fact an issue with that.  The middleman (Aquacade Pools) informed me that any issue would be with your company and not them ergo my contacting the Revdex.com about you so that is something that you would have to speak to them about.  With regard to your company, I have called 8 separate times to two different customer service reps over the past two weeks who informed me that your dept. Was in fact notified by them what the issue was and that a speedy resolution was needed as the pool is now closed.   This was two weeks ago so not sure why this is just being told to you today?I would like the issues resolved as soon as possible so if you could please expedited the correction on cover, we can end its issue.Thank you,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I'm just going to state the facts and include your description of the LIST price based pro-rated warranty that provides essentially nothing when a cover fails halfway through its expected life, if someone buys their cover from a vendor selling for less than list price.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That's about the most ridiculous and non-sensical response I could imagine.Let me help you a little. Your dealer pay you less for a cover than they sell them to their customers.It appears the only time your list price enters the equation is when you are calculating the warranty allowance, when you offer to replace the cover for probably twice what you sell it to a dealer for.  This makes no sense unless you dont really want to provide any benefit under the warranty.Or, maybe your goal is to make a larger profit on a warranty sale than a normal sales.I think you should sell me a replacement cover for 50% of what I can buy one online for online now or about $$350. Also, I think you should put the warranty explanation you sent me on your website and make it available to to dealers.  When I asked one how it worked they didn't know.Alternatively, I can help you get the word out by posting your warranty explanation in the review section of dealer sites.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a pool cover from Meyco back in July 2015 and Paid $1,900.00 for it and when I received it, the cover was never customized to fit my pool. At Meyco's request, I sent the cover back to them September [redacted], 2015 and I still have not received the correct pool cover nor can I get any straight answers as to when I can expect to receive it.Desired Settlement: I want my corrected pool cover available to me by the end of October 2015.

Business

Response:

I am very sorry for your issues. To fill you in, we only received your cover just a week or so ago in Oct. Keep in mind, we have a middle man between this transaction so you may have put the retailer, who you purchased this from, on notice and dropped the cover off to them, but that is not the same time line we were on. That being said, we have finally had the chance to review the problem and in comparing your original cover (which we used as a template) to the current cover, we have found nothing different that would explain the problems you are having. I believe we have been in touch with the dealer you purchased it from and have communicated just that. We do see that we have several straps that have changed styles over the years and we will be changing those back to the original style, but nothing else can be determined that would explain your cover not fitting.We apologize for what seemed like a delay to you but we are in the height of our season and it has taken us about a week and a half to get to this point and that's because we could not understand what the problem was to begin with. Now we come to finally find out, there isn't a problem. The next step will be you taking another stab at putting this cover on. You are free to take your original one back as well as that will allow you to compare the two yourself.I hope this will resolve your issue. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a problem in at least the straps don't match up with the original so there is in fact an issue with that. The middleman (Aquacade Pools) informed me that any issue would be with your company and not them ergo my contacting the Revdex.com about you so that is something that you would have to speak to them about. With regard to your company, I have called 8 separate times to two different customer service reps over the past two weeks who informed me that your dept. Was in fact notified by them what the issue was and that a speedy resolution was needed as the pool is now closed. This was two weeks ago so not sure why this is just being told to you today?I would like the issues resolved as soon as possible so if you could please expedited the correction on cover, we can end its issue.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry we couldn't respond in as timely as we would have liked. We are in the busiest time of year and all I know of is the time line when the cover came in, not before that so I do apologize.

Review: Meyco sent the pool cover to an unknown address. They had the correct address from [redacted] (who has settled their complaint for $100.00) and grossly entered the wrong address into [redacted]. Instead of shipping the cover to me, [redacted] they sent the cover via [redacted] ground to [redacted]. [redacted] shipped the pool cover to zip code [redacted] which is in [redacted]. I called [redacted] and they told Meyco the correct address which they had. When I called Meyco they still did not bother to correct the address. Sice this was [redacted] ground they only ship on weekdays. [redacted] has also received a complaint from me. Meyco grossly entered the incorrect address. By the time I got the cover we had several inches of snow. I should have received the cover on *-* Nov. I received the cover on ** Nov. The cover was delivered to [redacted]. The [redacted] man at that address took the cover via 2 wheel cart to the post office. The post office called me and said they had the cover. I called [redacted] and they said they would pick it up and deliver to me. They did not. The post office called 5 minutes before there closing time and said I had to go into [redacted] and pick up the cover., which I did. I had to hire people to help me clear off all the snow and install the cover. Meyco called and offered no support other then give me phone numbers of pool companies in the area. I have lived here for over 25 years, I know which pool companies I can trust.Desired Settlement: I should get an measurable refund in the price of the cover which was 1401.95.

Business

Response:

We did enter the address wrong, there is no denying that. If you look at the attachment, you will see how we entered the zip code as [redacted] and it should have been [redacted] and on top of that, we had [redacted] entered as [redacted]. That being said, we are certainly guilty of that and apologize for that error. We made every effort to make the correction which is how it eventually got to the correct zip code in a timely manner. Unfortunately, [redacted] did not get our change to the street address and still dropped it off at the [redacted] again anyway. Now here is where we diverge in what the perception of fair is. [redacted] states he was expecting the cover to be delivered on 11/ * or 11/*. Yet the cover shipped on 11/**. The cover should have arrived on about 11/** or 11/**. Its a 3-4 day shipping point from [redacted] to **. He states he received the cover on 11/**, 5 days later than he should have. This means we had to do some scrambling and honestly, so did [redacted], in order to get this cover picked up and shipped to another state in minimal time. [redacted] acts as if no one cares or reacted to his problems when the time line in itself proves that that just isn't true. I'm also not sure when its started to snow but if it snowed between the dates of 11/** thru 11/**, than rather than filing a complain against [redacted], like [redacted] said he has done, he should be thanking them because I saw no delay in the delivery after scrambling to get it to the right address. That being said, We completely understand [redacted]'s frustration and the inconvenience this has caused. Having the cover before the snow fall would have certainly been convenient but we are not in control of the weather, we are in control of where we ship the cover and I agree that we helped cause that inconvenience. Not only to him but to the [redacted] man who managed to haul this large package to the post office, I guess in the several inches of snow? If it would help bring this to a resolution, we would be happy to give a credit to [redacted] (our direct customer) a $100 credit that they can pass along to their customer, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I want to ensure this is from Meyco and not [redacted]. Thank you.

Sincerely,

Review: I purchased a Meyco safety pool cover from an online dealer in February 2008 for $635. Meyco offers a pro-rated 12 year guaranty on their covers. In the winter of 2015, with heavy snow, the pool cover tore. Meyco informed me that under the guaranty I could replace my pool cover from them for $630 plus shipping. Today I can buy the same cover from the same dealer and others for $675 or so. Meyco claims the list price today is $1259, so a 50% guaranty would provide me with a clover for $629. I cant find anyone selling meyco covers of the size I want, either stock or custom (mine was a stock size) for the list price they are using to compute the value of the guaranty. The effect of their way of computing the guaranty is $50 not 50% of the pool cover. Their computation renders the guaranty essentially worthless.Desired Settlement: I believe under the Meyco guaranty I should be able to get a replacement cover for about $350. Around half of what I paid at the time of purchase or half what I would have to pay today. I dont care if they sell me a cover now for that amount or give me a refund for the fair value of the guaranty.

Business

Response:

Hello,Meyco Pool Covers offers a pro-rated warranty on our products. I have attached a copy of our standard warranty to this reply. Our warranty is based upon manufacturer defects including material and/or workmanship on a new cover and failure under normal use and service conditions. This is a standard warranty and not a guarantee. Please see the attached warranty for a full description.The fact that the cover failed under heavy snow certainly does not automatically ensure that this is a warranty item. However, we honor the pro-rated warranty pricing as a convenience and service.We can only control the price we set, when selling our products to our customers (pool professionals) and cannot control the prices that they use when selling to their customers. The price we sell our product to our customers is at a discount to our MSRP. We base all our pricing off of our MSRP or List price. The subject cover's list price is currently $1320, yet we honored a previous year's list price when calculating the pro-rated warranty price, as a convenience and service.The fact that the the homeowner can purchase a cover for less or close to the price we would sell is something not within our control. We use our list price as the barometer for pricing. Online stores may sell covers for various prices and work off of significantly small, or in some cases (to clear inventory) no margins.I trust this explanation is sufficient. I am happy to answer any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That's about the most ridiculous and non-sensical response I could imagine.Let me help you a little. Your dealer pay you less for a cover than they sell them to their customers.It appears the only time your list price enters the equation is when you are calculating the warranty allowance, when you offer to replace the cover for probably twice what you sell it to a dealer for. This makes no sense unless you dont really want to provide any benefit under the warranty.Or, maybe your goal is to make a larger profit on a warranty sale than a normal sales.I think you should sell me a replacement cover for 50% of what I can buy one online for online now or about $$350. Also, I think you should put the warranty explanation you sent me on your website and make it available to to dealers. When I asked one how it worked they didn't know.Alternatively, I can help you get the word out by posting your warranty explanation in the review section of dealer sites.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Then there is nothing we can do for you. You are not "spreading" the proper word and we can no longer assist you. Our company invented the safety cover over 50 years ago and we have been in business for over 100 years, we stand behind our product better than anyone in the industry. That should be part of what you are spreading. I am sorry our warranty does not live up to your standards, we will re evaluate it but there is nothing we can do to help you out at this moment. Thank you for your input.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'm just going to state the facts and include your description of the LIST price based pro-rated warranty that provides essentially nothing when a cover fails halfway through its expected life, if someone buys their cover from a vendor selling for less than list price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,