Meyer Heating & Cooling LLC

Initial Business Response /* (1000, 5, 2015/09/24) */
On 06/25/we added refrigerant to the customers unitIt was very low, so low that it was hard to give an exact number to how much refrigerant we had to add
The customer paid $for the refrigerantThe customer also purchased a
service agreement for $The customer picked the option to pay $a month for months for the total amount of $The service agreement gives you two cleanings and a 25% discount on repairs (the customer received the discount on this invoice, plus we waived the $service call price that day also)
This plan does not warranty or give any kind of guarantee on the repairsAt no time was the customer told this was a warranty planThe customer was told at that time this was a band aid repair and that she could have issues in the future
On 06/26/a message was left for this customer to call to schedule a follow up appointment for us to come back and check the refrigerant and dye in 6-weeksIt takes time for the dye to completely make it through the systemWe did not hear back from the customer to schedule the appointment
The customer called our emergency number at 11:PM on a Saturday nightWe do charge a service call fee on the weekends for service
I will send the customer a check for $This is the only amount we collected from the customer for the service agreementThis amount was collected on 07/15/The other two amount were declined and never collected from the customers account

Initial Business Response /* (1000, 15, 2015/07/08) */
The owner of the company called and spoke to this customer personally the day we did the clean and checkThe customer approved all repairs at that time, knowing how much everything cost and what would be done
The office called the customer
to set up the next appointmentWe were told at that time that he did not want us to come backThat he did not feel right about itHe did not mention even one time that the system had a problem once we left
Our technician did put dye and refrigerant into his system
We sent the customer a full refund of $plus the $for the *** on 06/19/