Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: Paul *** - Partner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
We would like to thank our customer and her family for their patronage to Meyer's Companies, INCMeyer's ensures that the
safety of our customers and employees, alike, is a number one priorityThough, Meyer's does not believe that when our technician replaced the thermocouple to the water heater it would cause a carbon monoxide leak (due to the water heater being a natural gas water heater and that our technician did not open or close the valve that is referred to in order to replace the thermocouple) Meyer's can appreciate the frustration our customer and her family went through
OFFER:
Meyer's Companies, INCwill be refunding the full value of both invoices, totaling $
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very muchPlease understand that we continue to be loyal customers to Meyer's and have only been frustrated with this experienceWe appreciate your understanding
Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: Paul *** - Partner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
We would like to thank our customer and her family for their patronage to Meyer's Companies, INCMeyer's ensures that the
safety of our customers and employees, alike, is a number one priorityThough, Meyer's does not believe that when our technician replaced the thermocouple to the water heater it would cause a carbon monoxide leak (due to the water heater being a natural gas water heater and that our technician did not open or close the valve that is referred to in order to replace the thermocouple) Meyer's can appreciate the frustration our customer and her family went through
OFFER:
Meyer's Companies, INCwill be refunding the full value of both invoices, totaling $
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very muchPlease understand that we continue to be loyal customers to Meyer's and have only been frustrated with this experienceWe appreciate your understanding