Meyers & Associates, LLC

Revdex.com:At this time, I have not been contacted by Wrapwithus regarding complaint ID [redacted] I sent the items back for a refund and the refund was processed; however, they did not contact me regarding my complaint Also, prior to me returning the items, I did send an email to one of the representatives whom I had contact with prior to contacting Revdex.com, and I advised her that I was returning the items for a refund and I also advised her in the email that no one from their entity has responded to the 2nd correspondence from Revdex.com, and I did not receive any response from her at all I am only asking for the return shipping cost, which was $14, and I have the postal receipt of that I don't know how to forward the email to you through this forum, so I will copy and paste the email on this page and if you provide me with an email address, then I can forward the actual email I sent them.Below is the email transcript that I sent to the company prior to returning the items and they did not respond to this email at all: --------------------------------------------------------------------------------...⇄ WrapWithUs.com Order# [redacted] [redacted] < [redacted] > May [redacted] (days ago) Hello, I contacted the Revdex.com regarding issues that I've been having with this purchase and also with staff members within your company who were very rude and ignored all of the issues I had with my order and evidently hung up the phone on meThere was only one response made from your company to the Revdex.com and there was a follow up correspondence which required a response from your company which you guys failed to respond toI can not afford to wait any longer for a resolution; therefore, I am sending the items back to you for a full refundAll I asked from you guys was to pay the return shipping for the items that I had issues with which would only cost about $to ship, but no one within your establishment seems to be cordial enough to do thatI already took a hit with paying the first shipping costI've never seen a company that doesn't stand by their products and service and also customer satisfactionThis was a terrible experience dealing with you guys and I don't think that any customer should be treated this way by any company that has morals and values and cares about their clientalI had to resort to contacting you because you are the last contact person that I have on file and no one is responsive to the Revdex.comPlease note that I will be returning most of the items back to you for a full refund and I would appreciate it if you could meet me half way in paying the return shipping Thank you very much for your time and attention to this matter and hopefully someone within your company has some morals and cares enough to keep a client satisfied Sincerely, [redacted] Last account activity: hours ago Details --------------------------------------------------------------------------------...⇄ Thank you to the Revdex.com for mediating on my behalf as a consumer and I hope that you are able to see the terrible morals of this company and I hope that it will be reflected on your rating scale Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's what I mean by the run around they keep going on about the weight of the package they keep claiming that the package had to have had what was in it because of the weight but no can can say that they know for sure the stuff ever left there wear house because all they can say is the package weighed lbs but when I got my package it didn't I also got other packages that day can they say without reason the [redacted] driver didn't just put them all together that day that's what usually do around here but regular less I'm still waiting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Wrap With Us, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

As soon as we received the message on Saturday, we responded to the customerWe had [redacted] doing an investigation imedaitayt but when they went back the next business day, the customer had thrown out the box and [redacted] was not provided with anything that was in the boxThe driver stated that he did deliver a heavy package that dayThe customer stated that she did get a heavy package that day but not ours [redacted] checked the pacakges delivered that day and that was the only package with a weight of pounds so there are investigating further

We absolutely did not give any run around, we responded the same day on a Saturday and stated we would start an investigation with [redacted] as the package weighed the correct amount of about pounds when it was shipped for the items she ordered but what the customer stated was that she only received about pound of items which means that something happened while in transitWe were closed on Sunday and when we contacted back on Monday, she stated she threw away the box that we needed for the [redacted] investigationAccording to the driver who delivered the package , it was not a pound box that was delivered but a pound box so it is now in for further investigation with ***

Revdex.com:At this time, I have not been contacted by Wrap With Us, Inc. regarding complaint ID ***.Sincerely,
*** ***

Hello:I checked into the order and I am showing the order was placed at PM on Tuesday the *** so it was processed and shipped 1st thing on Wednesday the *** even though our check out page says it takes 3-days to process an orderIt also states that weekends and
holidays are not counted for shipping time. *** day is business days as stated on our website and on the *** website so the package was scheduled to be delivered today, Monday. The order was delivered as scheduled todayWe do provide a special instructions box on the check out page and if it was noted that the package was needed before the date indicated we would have called and said that day shipping was needed but the only thing that was on the order was todays date and it did arrive today.***
*** *** **?

We absolutely did not give any run around, we responded the same day on a Saturday and stated we would start an investigation with [redacted] as the package weighed the correct amount  of about 30 pounds when it was shipped for the items she ordered but what the customer stated was that she only...

received about 1 pound of items which means that something happened while in transit. We were closed on Sunday and when we contacted back on Monday, she stated she threw away the box that we needed for the [redacted] investigation. According to the driver who delivered the package , it was not a 1 pound box that was delivered but a 30 pound box so it is now in for further investigation with [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  
 That's what I mean by the run around they keep going on about the weight of the package they keep claiming that the package had to have had what was in it because of the weight but no can can say that they know for sure the stuff ever left there wear house because all they can say is the package weighed 30 lbs but when I got my package it didn't I also got 3 other packages that day can they say without reason the [redacted] driver didn't just put them all together that day that's what usually do around here but regular less I'm still waiting 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Wrapwithus regarding complaint ID [redacted].  I sent the items back for a refund and the refund was processed; however, they did not contact me regarding my complaint.  Also, prior to me returning the items, I did send an email to one of the representatives whom I had contact with prior to contacting Revdex.com, and I advised her that I was returning the items for a refund and I also advised her in the email that no one from their entity has responded to the 2nd correspondence from Revdex.com, and I did not receive any response from her at all.  I am only asking for the return shipping cost, which was $14, and I have the postal receipt of that.  I don't know how to forward the email to you through this forum, so I will copy and paste the email on this page and if you provide me with an email address, then I can forward the actual email I sent them.Below is the email transcript that I sent to the company prior to returning the items and they did not respond to this email at all:
--------------------------------------------------------------------------------...⇄ /> WrapWithUs.com Order#[redacted]
 
[redacted] <[redacted]>

May ** (9 days ago)
Hello,
I contacted the Revdex.com regarding issues that I've been having with this purchase and also with staff members within your company who were very rude and ignored all of the issues I had with my order and evidently hung up the phone on me. There was only one response made from your company to the Revdex.com and there was a follow up correspondence which required a response from your company which you guys failed to respond to. I can not afford to wait any longer for a resolution; therefore, I am sending the items back to you for a full refund. All I asked from you guys was to pay the return shipping for the items that I had issues with which would only cost about $13 to ship, but no one within your establishment seems to be cordial enough to do that. I already took a hit with paying the first shipping cost. I've never seen a company that doesn't stand by their products and service and also customer satisfaction. This was a terrible experience dealing with you guys and I don't think that any customer should be treated this way by any company that has morals and values and cares about their cliental. I had to resort to contacting you because you are the last contact person that I have on file and no one is responsive to the Revdex.com. Please note that I will be returning most of the items back to you for a full refund and I would appreciate it if you could meet me half way in paying the return shipping.
Thank you very much for your time and attention to this matter and hopefully someone within your company has some morals and cares enough to keep a client satisfied.
Sincerely,
[redacted]
Last account activity: 13 hours ago
Details  
--------------------------------------------------------------------------------...⇄
Thank you to the Revdex.com for mediating on my behalf as a consumer and I hope that you are able to see the terrible morals of this company and I hope that it will be reflected on your rating scale.  Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Wrap With Us, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

As soon as we received the message on Saturday, we responded to the customer. We had [redacted] doing an investigation imedaitayt but when they went back the next business day, the customer had thrown out the box and [redacted] was not provided with anything that was in the box. The driver stated that he did deliver a heavy package that day. The customer stated that she did get a heavy package that day but not ours. [redacted] checked the pacakges delivered that day and that was the only package with a weight of 30 pounds so there are investigating further.

We absolutely do not do any bait and switch. We feel this product is a great value given the price and the popularity of the item. The exact product that was shipped is what is shown in the photo on our website. The product is a 2 piece glass coaster set which comes packaged in a clear box...

with organza ribbon wrapped around the box as well as a personalized label for each of the boxes. Each item is packaged individually in bubble wrap for protection and it one of our most popular items especially given that the item is $1.19. We were told that she did not like the labels and offered to reprint a different label free of charge. We were told it was not the quality the customer was expecting and even though it is a personalized item that is not normally refundable, we did tell her she can return them. We do not pay for return shipping.Wrap With Us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the response made by the business, it was claimed that I simply "didn't like the labels", which was not the case.  I clearly stated, if not emphasized the fact that the quality was extremely poor and the printing was bad; as some of the wheels on the carriage image was simply cut off due to such poor printing quality.  Therefore, my complaint had no indication as to my "preference", as I obviously selected that design because I liked the way it looked on the website; however, the website projects a better quality according to the picture.  And my complaint about the coasters were the "flattened bows", not about the coasters itself.  Additionally, this company has failed to even respond to the vulgarity of the representative over the phone named "[redacted]" who hung up the phone on me.  Even the tone in the company's response projects similar crudeness.  This company obviously just cares about making a sale instead of building a relationship with their clients to ensure return customers.  The shipping cost is only $13 and that is all I am asking for.  If this company is that frugal on top of their obvious lack of professionalism and sincere customer service, then that is by far disgusting and this whole experience is appalling.  I guarantee that I will be posting my experience on as many blogs and business review sites as possible and I'm sure it will discourage future potential customers which will be a loss of more than $13.  This company should be ashamed of themselves and their greed.  Thank you sincerely to the Revdex.com for mediating on behalf of an unsatisfied customer and victim of a bad business experience with such a vulgar company.  I would hope that a resolution can and will be made.  Thank you again and God Bless! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]