MFE California Inc

Review: RPM had several oversights on their walkthrough with tenants in our home, including: broken oven door, backyard lawn totally dead, dirty oven and refrigerator/freezer, rust stains on face of dishwasher, water softer was not maintained, therefore damaging appliances, and it took 2 plus weeks to get the keys to out property back. There is even more, but these are the main issues. We can't get the company to respond, which is why it too over two weeks to get the keys to our home.Desired Settlement: We would like the oven door and dishwasher face repaired.

Consumer

Response:

Hi, To clarify, we did hire RPM Titanium to manage our property. We paid them monthly 8% of the rental price monthly for their services. Attached is Lease Term Agreement.

Please let me know if you need anything else. We also have pictures of the issues with our house.

Thank you for your help,

Business

Response:

August 13, 2013

Revdex.com of San Diego (San Diego, CA)

4747 Viewridge Ave Suite 200

San Diego, CA 92123

Case # [redacted]

Dear Representative of the Revdex.com,

Real Property Management conducted a thorough move out inspection of the subject

property. There was no power or water on at the property, therefore, Real Property

Management did the most complete job possible since the owners of the home did not

have the utilities turned on.

There was communication via email with [redacted] starting June 25th 2013

indicating only 3 items needed to be repaired

-Something stuck to stainless steel dishwasher that had scratched it and left

rust stains

-Oven door will not close

-oven & fridge cleaned

Mr [redacted] agreed on June 26, 2013 via email that these were the only 3 items that

the technician would ·schedule an appointment to look at. Our technician indicated that

2 of the 3 items could be repaired, but the oven door seal was broken and an appliance

company needed to be sent out. An email to Mr [redacted] on July 8, 2013 indicated that

the oven appeared favourable at the time of our move out Inspection and this was not

something we could charge the tenant for because it was in good condition at the time

of our move out inspection. From July 10, 2013 through July 14, 2013 Mrs [redacted]

emailed every day that something new was damaged in the house. Every item that Mrs

[redacted] emailed about was either found favourable at the time of our move out

inspection or already listed on the tenants move in inspection form from prior to them

taking possession; therefore, all the additional items were not going to be charged to the

tenant.

Our technician completed all 3 original damaged items on August 9, 2013 even the

oven door in which was of the most concern to the [redacted]'s. The tenant deposit was

charged for the items that they damaged and the oven door has been repaired. We

believe the desired settlement in which the [redacted]'s are requesting to the RevDex.com has been completed.

Our records indicate we have communicated with the owners on a weekly, if not daily

basis, during their time of frustration despite their allegations that we failed to follow up

or provide service to them.

Attached are several emails that show original agreed upon repairs and also the move

out inspection that was completed by our agent. Additionally, attached is the move in

inspection form from the previous tenants noting that some of the items that the

[redacted]'s are requesting be repaired, were there when the previous tenants took

possession of the home.

If you have any additional questions, please let us know. ###-###-####

Sincerely,

Ownerrrenant Services Manager

Real Property Management Titanium