MFI Credit Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved MFI Credit Solutions contacted the mortgage broker and asked him to explain the many charges they put on my credit card I have a copy of their detailed invoice now, from the broker My complaint has been resolved Thank you for your follow up! Regards, [redacted]

Hi ***,We have never received a call from this customer regarding chargers on her credit card. Our company Omni Fund/Loan Officer *** *** (*** *** *** *** *** credit report for the purpose of a home loan in which she received. We
are the credit reporting agency that Mr*** uses to handle the credit portion. We are approved by all credit bureaus. During that time work was requested on Ms*** by Mr***. Our rep *** Maldonado needed to do a conf call with Ms*** and ***. We had sent a fax for the information but *** was taking too long to get back. See below on 10/23/we requested a conf call with Ms*** and again on 11/02/15. She was supposed to call into our office to do this. We finally got her to call in and we were able to do the conf call getting the required information. At NO time has Ms*** every called our office for anything other than a conf call between us and ***. She has NOT called use regarding charges to her credit card. As you can see below I am providing detailed notes in her file showing that she has not called in to complain about charges. If she had talked to someone they would be in our notes. I am more than willing to provide copies of the files where you can see proof of this that is verified by our software vendor Sharper Lending.I am asking you remove any negative comment from our name regarding this. Had Ms*** called us we would have explained what the charges were on her credit card. She would have understood that the charges billed to her are 100% part of the loan process. Her loan officer Mr*** can verify this. How funny that she got her home loan and now she is disputing charges and asking for money back.11/19/01:PM PST ***: EFX BACK/REFER TO BOKSM ***11/17/11:AM PST ***: RESCORING *** CU #*** EFX only TO SHOW $BAL$rescore + $new reportsee attached pmt11/17/09:AM PST ***: acct # on doc is not legible/emailed*** *** & ***11/19/01:PM PST ***: sent to inbox/emailed both11/19/01:PM PST ***: PER erry DelosSantos & *** *** *** ** *** EFX only TO SHOW $BAL.11/03/09:AM PST ***: SENT TO INBOX/EMAILED ***11/02/10:PM PST ***: need conf call/emailed ***10/26/07:PM PST ***: SENT TO INBOX/EMAILED CLIENT10/26/01:PM PST ***: refaxed for info10/23/01:PM PST ***: advised *** we are waiting for rtnd fax/offered conf call10/22/12:PM PST ***: FAXED FOR INFO10/15/10:AM PST ***: *** INSURANCE ADDED10/15/10:AM PST ***: SENT SUPPS TO INBOX/EMAILED CLIENT10/14/02:PM PST ***: VOR COMPLETED 10/12/09:PM PST ***: FAXED FOR INFO10/05/08:AM PST ***: SENTTO INBOX/EMAILED ***09/28/12:PM PST ***: FAXED09/28/11:AM PST ***: sent supps/need consent/emailed ***Let me know what else we need to do to get this resolved. The loan officer has put a call into her to ask her why she would put in a complaint and ask her to remove it.*** ***MFI Credit Solutions***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
MFI Credit Solutions contacted the mortgage broker and asked him to explain the many charges they put on my credit card. I have a copy of their detailed invoice now, from the broker. My complaint has been resolved. Thank you for your follow up!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
MFI Credit Solutions contacted the mortgage broker and asked him to explain the many charges they put on my credit card. I have a copy of their detailed invoice now, from the broker. My complaint has been resolved. Thank you for your follow up! Regards,
*** ***

Hi ***,We have never received a call from this customer regarding chargers on her credit card. Our company Omni Fund/Loan Officer *** *** (*** *** *** *** *** credit report for the purpose of a home loan in which she received. We
are the credit reporting agency that Mr*** uses to handle the credit portion. We are approved by all credit bureaus. During that time work was requested on Ms*** by Mr***. Our rep *** Maldonado needed to do a conf call with Ms*** and ***. We had sent a fax for the information but *** was taking too long to get back. See below on 10/23/we requested a conf call with Ms*** and again on 11/02/15. She was supposed to call into our office to do this. We finally got her to call in and we were able to do the conf call getting the required information. At NO time has Ms*** every called our office for anything other than a conf call between us and ***. She has NOT called use regarding charges to her credit card. As you can see below I am providing detailed notes in her file showing that she has not called in to complain about charges. If she had talked to someone they would be in our notes. I am more than willing to provide copies of the files where you can see proof of this that is verified by our software vendor Sharper Lending.I am asking you remove any negative comment from our name regarding this. Had Ms*** called us we would have explained what the charges were on her credit card. She would have understood that the charges billed to her are 100% part of the loan process. Her loan officer Mr*** can verify this. How funny that she got her home loan and now she is disputing charges and asking for money back.11/19/01:PM PST ***: EFX BACK/REFER TO BOKSM ***11/17/11:AM PST ***: RESCORING *** CU #*** EFX only TO SHOW $BAL$rescore + $new reportsee attached pmt11/17/09:AM PST ***: acct # on doc is not legible/emailed*** *** & ***11/19/01:PM PST ***: sent to inbox/emailed both11/19/01:PM PST ***: PER erry DelosSantos & *** *** *** ** *** EFX only TO SHOW $BAL.11/03/09:AM PST ***: SENT TO INBOX/EMAILED ***11/02/10:PM PST ***: need conf call/emailed ***10/26/07:PM PST ***: SENT TO INBOX/EMAILED CLIENT10/26/01:PM PST ***: refaxed for info10/23/01:PM PST ***: advised *** we are waiting for rtnd fax/offered conf call10/22/12:PM PST ***: FAXED FOR INFO10/15/10:AM PST ***: *** INSURANCE ADDED10/15/10:AM PST ***: SENT SUPPS TO INBOX/EMAILED CLIENT10/14/02:PM PST ***: VOR COMPLETED 10/12/09:PM PST ***: FAXED FOR INFO10/05/08:AM PST ***: SENTTO INBOX/EMAILED ***09/28/12:PM PST ***: FAXED09/28/11:AM PST ***: sent supps/need consent/emailed ***Let me know what else we need to do to get this resolved. The loan officer has put a call into her to ask her why she would put in a complaint and ask her to remove it.*** ***MFI Credit Solutions***

Hi [redacted],
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We have never received a call from this customer regarding chargers on her credit card.  Our company Omni Fund/Loan Officer [redacted] ([redacted] credit report for the purpose of a home loan in which she received.  We are the credit reporting agency that Mr. [redacted] uses to handle the credit portion.  We are approved by all 3 credit bureaus.  During that time work was requested on Ms. [redacted] by Mr. [redacted].  Our rep [redacted] Maldonado needed to do a conf call with Ms. [redacted] and [redacted].  We had sent a fax for the information but [redacted] was taking too long to get back.  See below on 10/23/15 we requested a conf call with Ms. [redacted] and again on 11/02/15.  She was supposed to call into our office to do this.  We finally got her to call in and we were able to do the conf call getting the required information.  At NO time has Ms. [redacted] every called our office for anything other than a conf call between us and [redacted].  She has NOT called use regarding charges to her credit card.  As you can see below I am providing detailed notes in her file showing that she has not called in to complain about charges.  If she had talked to someone they would be in our notes.  I am more than willing to provide copies of the files where you can see proof of this that is verified by our software vendor Sharper Lending.
I am asking you remove any negative comment from our name regarding this.  Had Ms. [redacted] called us we would have explained what the charges were on her credit card.  She would have understood that the charges billed to her are 100% part of the loan process.  Her loan officer Mr. [redacted] can verify this.  How funny that she got her home loan and now she is disputing charges and asking for money back.
11/19/2014 01:03 PM PST [redacted]: EFX BACK/REFER TO BOKSM [redacted]
11/17/2014 11:36 AM PST [redacted]: RESCORING [redacted] CU #[redacted]  EFX only TO SHOW $1728 BAL. $35 rescore + $15 new report. see attached pmt
11/17/2014 09:59 AM PST [redacted]: acct # on doc is not legible/emailed[redacted] <[redacted]> & [redacted]
11/19/2014 01:03 PM PST [redacted]: sent to inbox/emailed both
11/19/2014 01:00 PM PST [redacted]: PER erry DelosSantos <[redacted]> & [redacted]  EFX only TO SHOW $1728 BAL.
11/03/2015 09:56 AM PST [redacted]: SENT TO INBOX/EMAILED [redacted]
11/02/2015 10:40 PM PST [redacted]: need conf call/emailed [redacted]
10/26/2015 07:04 PM PST [redacted]: SENT TO INBOX/EMAILED CLIENT
10/26/2015 01:35 PM PST [redacted]: refaxed for info
10/23/2015 01:21 PM PST [redacted]: advised [redacted] we are waiting for rtnd fax/offered conf call
10/22/2015 12:19 PM PST [redacted]: FAXED FOR INFO
10/15/2015 10:37 AM PST [redacted]: [redacted] INSURANCE ADDED
10/15/2015 10:23 AM PST [redacted]: SENT SUPPS TO INBOX/EMAILED CLIENT
10/14/2015 02:28 PM PST [redacted]: VOR COMPLETED 
10/12/2015 09:50 PM PST [redacted]: FAXED FOR INFO
10/05/2015 08:38 AM PST [redacted]: SENTTO INBOX/EMAILED [redacted]
09/28/2015 12:02 PM PST [redacted]: FAXED
09/28/2015 11:20 AM PST [redacted]: sent 3 supps/need consent/emailed [redacted]
Let me know what else we need to do to get this resolved.  The loan officer has put a call into her to ask her why she would put in a complaint and ask her to remove it.
[redacted]
MFI Credit Solutions
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  MFI Credit Solutions contacted the mortgage broker and asked him to explain the many charges they put on my credit card.  I have a copy of their detailed invoice now, from the broker.  My complaint has been resolved.  Thank you for your follow up! Regards,
[redacted]