MG Construction

In response to the above referenced complaintWe have reviewed [redacted] concerns along with our records and found the following:Our plumber, Daniel went out on Saturday, October 17, on a overtime call for a leak under the houseHe found the cut-off valve to the cold water to the shower was leakingSince the home had no water cut-off valve he shut the water off at the street to make the repairHe cut out the existing ¾ valve and replaced it with a ball valveHe also installed a ¾ ball valve on the main by the crawl spaceHe repaired the shower faucetThe cost breakdown for this call is as follows:Hour overtime labor- $Materials- $Advertised Customer discount on Service Call [redacted] Total bill and by [redacted] On October 28, [redacted] called Keil Plumbing back to check on the same shower faucetOur technician found that the faucet had a [redacted] spring trapped in the faucet body and could not be repairedReplacement of the faucet was recommendedKeil did not charge for this service call and [redacted] did not call us back to replace the shower faucetOn June 14, 2016, [redacted] called Keil Plumbing & Heating, Incand told the dispatcher that it was wet under her bathroom vanityThe dispatcher told her we would pull out the paperwork to see what was done in October The dispatcher called [redacted] back to let her know that no work was ever done on the lavatory faucet, only the tub faucetSo Keil would have to charge her for any additional workOn June 14, Keil sent a plumberHe found that both hot and cold supply pipes were leaking under the bathroom lavatoryThe cost for this call is as follows:hour labor $2-24” vinyl supplies and assorted nuts & ferrells Total unpaid bill $180.00As of this date [redacted] has refused to pay for the work on the lavatoryBoth the owner and the dispatcher have called and tried to explain the work that was done and that we did not work on her lavatory plumbing last year in October.The owner also offered to go to her house and personally check on the work and make sure everything was done correctly [redacted] refused and hung up on himWe have no record of any work done to her lavatory supply pipes in the past.If there is a problem with the work that was done in June, the owner who is a master plumber would like to return to inspect the recent workWe would certainly like the opportunity to resolve this matter.If [redacted] would like the owner to look at the work, please let us know

In response to the above referenced complaint. We have
reviewed [redacted] concerns along with our records and found the following:Our plumber, Daniel went out on Saturday, October 17, 2015
on a overtime call for a leak under the house. He found the cut-off valve to
the cold water to the...

shower was leaking. Since the home had no water cut-off
valve he shut the water off at the street to make the repair. He cut out the
existing ¾ valve and replaced it with a ball valve. He also installed a ¾ ball
valve on the main by the crawl space. He repaired the shower faucet. The cost
breakdown for this call is as follows:1 Hour overtime labor- $185.00 Materials- $113 Advertised Customer discount on Service Call [redacted] Total bill and by [redacted]2. On October 28, 2015 [redacted] called Keil Plumbing back to
check on the same shower faucet. Our technician found that the faucet had a [redacted]
spring trapped in the faucet body and could not be repaired. Replacement of the
faucet was recommended. Keil did not charge for this service call and [redacted]
did not call us back to replace the shower faucet.3. On June 14, 2016, [redacted] called Keil Plumbing & Heating,
Inc. and told the dispatcher that it was wet under her bathroom vanity. The dispatcher
told her we would pull out the paperwork to see what was done in October 2015. The
dispatcher called [redacted] back to let her know that no work was ever done on
the lavatory faucet, only the tub faucet. So Keil would have to charge her for
any additional work. On June 14, 2016 Keil sent a plumber. He found that both
hot and cold supply pipes were leaking under the bathroom lavatory. The cost
for this call is as follows:1 hour labor $125.00 2-24” vinyl supplies and assorted nuts & ferrells 55.00 Total unpaid bill $180.00As of this date [redacted] has refused to pay for the work on
the lavatory. Both the owner and the dispatcher have called and tried to
explain the work that was done and that we did not work on her lavatory
plumbing last year in October.The owner also offered to go to her house and personally
check on the work and make sure everything was done correctly. [redacted] refused
and hung up on him. We have no record of any work done to her lavatory supply
pipes in the past.If there is a problem with the work that was done in June,
the owner who is a master plumber would like to return to inspect the recent
work. We would certainly like the opportunity to resolve this matter.If [redacted] would like the owner to look at the work, please
let us know.

I would like to recommend Mark G., MG Contruction to anyone looking for a capable, honest and experiences general contractor. Mark has worked on several remodeling jobs for me and my wife including a new deck, bathroom addition, and window replacement.
Mark's work and that of his subcontractors is beyond reproach.
Craig S.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed and my comments in reply appear in the attached letter.  In sum, Mr. M[redacted] of Keil Plumbing wants entry into my personal bathroom, and I reject that as a resolution or a step towards a resolution, as he will not be seeing anything in dispute.  The leak no longer exists because the supply line has been turned off.  Fixing the leak will also not resolve my complaint, because I do not want the supply lines installed by Keil Plumbing without prior authorization.  I have attached photos taken that show the leaks arising from Keil Plumbing's defective work on October 17, 2015, and then again on June 14, 2016.  There are also photos showing water damage caused by the first leak.
Regards,
[redacted]

[redacted] was a Godsend. He listened, he understood my needs and he got the job done in a timely, professional manner. His pricing was fair and attention to detail was excellent. I will always appreciate what he did for me. It was a pleasure working with him and his entire family.

I would like to recommend Mark G., MG Contruction to anyone looking for a capable, honest and experiences general contractor. Mark has worked on several remodeling jobs for me and my wife including a new deck, bathroom addition, and window replacement.

Mark's work and that of his subcontractors is beyond reproach.

Craig S.