We will ship the Culture Swabs to Mr*** if he can provide an address other than the Saran Medical CenterPlease note that we will ship this product, one time, as an exception to our policies which have been clearly statedAs stated in our previous response, MG Scientific did ship the swabs to the Saran Medical Center which is why he was charged for the purchaseThe order and shipment was processed with the understanding the Mr*** was employed by the medical center, not knowing that he was a patient misrepresenting himselfSaran Medical refused the swabs and sent them back to MG ScientificWe cannot refund the charge as we cannot resell this product for reasons stated in our previous responseAgain, if Mr*** can provide an address other than the Saran Medical Center we will ship him the swabs as an exception.We hope that we have answered all of your questions in as thorough a manner as possibleIf you require any further explanation, please do not hesitate to contact me.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
M G scientific is trying to create a three ring circus here and take away from the fact that they refuse to ship the item to Dr*** or to refund meThey want to keep the culture swabs and make me may for it.These
culture swabs were a gift for Dr.*** and not for Ms***How
can be a purchasing agent when I am not profitting from itI am paying
for it out of my own pocket because I am a kind personI thought this
product would benefit Dr***'s practice because it gives more
accurate bacterial culture results versus the swabs that they use in their practice so it would benefit his patients.It is a win/win situation.They use dry culture swabs which are worthlessThese culture swabs that I ordered come with a gel that helps bacteria to survive for up to hours before reaching the labI simply
wanted to give this as a gift and since they don't want to accept the
gift, I can't help it and frankly I am shockedSince the culture swabs have not been shipped and
are in the hands of MG scientific , MG Scientific has no justification
not to refund my moneyRegards,
*** ***
In response your inquiry regarding a purchase of culture swabs received from a Mr*** ***MG Scientific has a clear policy that states that we are a business to business merchant and do not sell to individualsThis is clearly stated on our website and was clearly stated to Mr
***Also, our terms and conditions, available on our website, clearly state that products of this nature on non-returnableThese would be reason enough under circumstances of sale to deny a refund requestHowever, Mr*** created additional factors, as well, that fall quite outside of the norm.Mr*** misrepresented himself as an employee of *** Medical Center in order to purchase this productWe had no knowledge of this misrepresentation until the Purchasing Agent for this facility contacted MG Scientific upon receipt of the goodsPlease see below for an excerpt from her communications to MG Scientific:-----Original Message-----From: *** ***Good Morning ***,Thank you for your follow upHe is not a representative from our office and does not have any rights to put any orders to be shipped to our officeI'll keep you posted.Best Regards,***--------------------------------------------On Wed, 4/1/15, *** *** *** ***Subject: RE: Return of MG Scientific order # 346234Date: Wednesday, April 1, 2015, 8:AMHi ***,I understand your frustration, Mr*** did provide our customer service department with valid shipping and billing information for your facilityHe also provided valid credit card informationAs this item is not restricted for use by any government agencies, as certain chemicals, syringes, etc., the order was processedWe cannot speak to the legality of Mr*** representing a purchasing agent within your facility, we can however make a note within our records that he is not an authorized purchasing agent for youI am also forwarding record of this occurrence to my management team for review.Thank you for your assistance with this and I await the tracking information from you.Thank you,***We were informed by Ms*** that Mr*** is actually a patient at the facility and not a member of the staffThis is fraud and was quite distressing to the *** Medical CenterThe product was returned to MG Scientific, by Ms Biana ***, for destruction as we could no longer verify the integrity of the product and as such it could not be resold or returned to the manufacturerAgain, as our terms and conditions state, we cannot accept return of these products for these exact reasons.This was the final disposition of the matter until Mr*** contacted MG Scientific on 04/01/to claim that this product was a gift and as such he should get a refundHe also maligned Ms*** and her authority as a purchasing agent at the facilityOur staff informed Mr*** that misrepresenting himself as a purchasing agent for this facility was fraud and that the purchasing agent for the facility did not accept the product but rather requested it be removed from their facilityIt was also explained to Mr *** that the product was not returnable per our terms and conditions and that the integrity of the product could no longer be verified.MG Scientific can supply you with any written communications that we have received from both Ms*** and Mr*** if you deem it necessary.We hope that we have answered all of your questions in as thorough a manner as possibleIf you require any further explanation, please do not hesitate to contact me.Regards,MG Scientific107th StreetPleasant Prairie, WI 53158###-###-####: phone
Dear Mr. G[redacted],
I apologize if there has been an error in communication from our part. And I would be more than happy to assist you in this matter. My personal email address is [redacted].
I have searched our database for payments using your name or your...
email [redacted] but I cannot locate any related transactions. We use a 3rd party system on checkout (PayPal for all transactions) and rarely (but it does happen) their system doesn't send us a particular payment. We email invoices with all transactions.Do you happen to have a copy of your invoice available? Or do you have any other information that would help me to locate this payment. Did you use another email, or it's under someone else's credit card or account? Any and all info would be helpful. As I said, I am here to make sure we get this right, so please bear with me and we'll make sure you are well taken care of. Thank you! Nic
[redacted]I paid using a credit card it has been many years, When I joined I did not use Pay Pal I wil give other names I have used maybe it will
[redacted] [redacted] B[redacted] G[redacted] ([redacted])
We will ship the Culture Swabs to Mr*** if he can provide an address other than the Saran Medical CenterPlease note that we will ship this product, one time, as an exception to our policies which have been clearly statedAs stated in our previous response, MG Scientific did ship the swabs to the Saran Medical Center which is why he was charged for the purchaseThe order and shipment was processed with the understanding the Mr*** was employed by the medical center, not knowing that he was a patient misrepresenting himselfSaran Medical refused the swabs and sent them back to MG ScientificWe cannot refund the charge as we cannot resell this product for reasons stated in our previous responseAgain, if Mr*** can provide an address other than the Saran Medical Center we will ship him the swabs as an exception.We hope that we have answered all of your questions in as thorough a manner as possibleIf you require any further explanation, please do not hesitate to contact me.Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
M G scientific is trying to create a three ring circus here and take away from the fact that they refuse to ship the item to Dr*** or to refund meThey want to keep the culture swabs and make me may for it.These
culture swabs were a gift for Dr.*** and not for Ms***How
can be a purchasing agent when I am not profitting from itI am paying
for it out of my own pocket because I am a kind personI thought this
product would benefit Dr***'s practice because it gives more
accurate bacterial culture results versus the swabs that they use in their practice so it would benefit his patients.It is a win/win situation.They use dry culture swabs which are worthlessThese culture swabs that I ordered come with a gel that helps bacteria to survive for up to hours before reaching the labI simply
wanted to give this as a gift and since they don't want to accept the
gift, I can't help it and frankly I am shockedSince the culture swabs have not been shipped and
are in the hands of MG scientific , MG Scientific has no justification
not to refund my moneyRegards,
*** ***
In response your inquiry regarding a purchase of culture swabs received from a Mr*** ***MG Scientific has a clear policy that states that we are a business to business merchant and do not sell to individualsThis is clearly stated on our website and was clearly stated to Mr
***Also, our terms and conditions, available on our website, clearly state that products of this nature on non-returnableThese would be reason enough under circumstances of sale to deny a refund requestHowever, Mr*** created additional factors, as well, that fall quite outside of the norm.Mr*** misrepresented himself as an employee of *** Medical Center in order to purchase this productWe had no knowledge of this misrepresentation until the Purchasing Agent for this facility contacted MG Scientific upon receipt of the goodsPlease see below for an excerpt from her communications to MG Scientific:-----Original Message-----From: *** ***Good Morning ***,Thank you for your follow upHe is not a representative from our office and does not have any rights to put any orders to be shipped to our officeI'll keep you posted.Best Regards,***--------------------------------------------On Wed, 4/1/15, *** *** *** ***Subject: RE: Return of MG Scientific order # 346234Date: Wednesday, April 1, 2015, 8:AMHi ***,I understand your frustration, Mr*** did provide our customer service department with valid shipping and billing information for your facilityHe also provided valid credit card informationAs this item is not restricted for use by any government agencies, as certain chemicals, syringes, etc., the order was processedWe cannot speak to the legality of Mr*** representing a purchasing agent within your facility, we can however make a note within our records that he is not an authorized purchasing agent for youI am also forwarding record of this occurrence to my management team for review.Thank you for your assistance with this and I await the tracking information from you.Thank you,***We were informed by Ms*** that Mr*** is actually a patient at the facility and not a member of the staffThis is fraud and was quite distressing to the *** Medical CenterThe product was returned to MG Scientific, by Ms Biana ***, for destruction as we could no longer verify the integrity of the product and as such it could not be resold or returned to the manufacturerAgain, as our terms and conditions state, we cannot accept return of these products for these exact reasons.This was the final disposition of the matter until Mr*** contacted MG Scientific on 04/01/to claim that this product was a gift and as such he should get a refundHe also maligned Ms*** and her authority as a purchasing agent at the facilityOur staff informed Mr*** that misrepresenting himself as a purchasing agent for this facility was fraud and that the purchasing agent for the facility did not accept the product but rather requested it be removed from their facilityIt was also explained to Mr *** that the product was not returnable per our terms and conditions and that the integrity of the product could no longer be verified.MG Scientific can supply you with any written communications that we have received from both Ms*** and Mr*** if you deem it necessary.We hope that we have answered all of your questions in as thorough a manner as possibleIf you require any further explanation, please do not hesitate to contact me.Regards,MG Scientific107th StreetPleasant Prairie, WI 53158###-###-####: phone
Dear Bill,
thank you for that information - it solved the issue. Your VIP account is registered under the email address [email protected].
You are indeed set as a lifetime VIP there. Would you like us to update your account to use your new email address?
Also if you need your password reset or anything else just let me know. Here to help as always. Thanks!
Nic
Dear Mr. G[redacted],
I apologize if there has been an error in communication from our part. And I would be more than happy to assist you in this matter. My personal email address is [redacted].
I have searched our database for payments using your name or your...
email [redacted] but I cannot locate any related transactions. We use a 3rd party system on checkout (PayPal for all transactions) and rarely (but it does happen) their system doesn't send us a particular payment. We email invoices with all transactions.Do you happen to have a copy of your invoice available? Or do you have any other information that would help me to locate this payment. Did you use another email, or it's under someone else's credit card or account? Any and all info would be helpful. As I said, I am here to make sure we get this right, so please bear with me and we'll make sure you are well taken care of. Thank you! Nic
[redacted]I paid using a credit card it has been many years, When I joined I did not use Pay Pal I wil give other names I have used maybe it will
[redacted] [redacted] B[redacted] G[redacted] ([redacted])