MGC Mortgage, Inc.

Initial Business Response /* (1000, 6, 2015/07/31) */
Contact Name and Title: Kris [redacted]/Analyst
Contact Phone: [redacted]
Contact Email: [redacted]@dmicorp.com
RE: Revdex.com Case Number: [redacted]
To Whom It May Concern:
We are in receipt of your email dated July 29, 2015, which included...

Ms.[redacted] complaint relative to the escrow account. We appreciate the opportunity to address her concerns.
We have taken the borrower's request under advisement and we are pleased to inform you that we have removed the escrow portion from her monthly mortgage obligation. The loan is currently due for the July 1, 2015 payment in the amount of $609.18. We have issued a refund of the escrow account in the amount of $2,984.63 which is currently being sent to the borrower under a separate cover.
Effective immediately, it will be the borrower's responsibility for the payment of the real estate taxes and homeowner's insurance. The borrower will be required to provide yearly proof of payment for the taxes and proof of payment prior to the expiration date of her homeowner's policy. Failure to comply with these requirements could result in the reinstatement of the borrower's escrow account.
I trust that the information provided addresses the concerns outlined in the borrower's complaint. If you or the borrower have any questions, please call us at 1-866-397-5370.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What is meant by homeowner's policy? Is that in reference to my home insurance?
Is there still an active flood insurance policy per the insurance department?
I was sent a letter for the first modification stating they had purchased flood but the policy I received said hazard which I had already had on my home so I was charged for hazard insurance on top of my other hazard. I need to know if there is a flood policy on file if not I can get one.
Is the home insurance policy paid up for the year? I need to know where you left off at so I can pick it up. Thanks
Final Consumer Response /* (3000, 12, 2015/08/04) */
I need to know what is going to happen to the payment of $1,067 I submitted on 8-3-2015. It will be coming thru from my bank. Once the $609.18 is applied will the remaining amount go to the holding account until the remaining amount comes thru to make up for the shortage of the current $609.18?
Final Business Response /* (4000, 14, 2015/08/07) */
Contact Name and Title: Kris [redacted]/Analyst
Contact Phone: [redacted]
Contact Email: [redacted]@dmicorp.com
RE: Revdex.com Case Number: [redacted]
To Whom It May Concern:
We are in receipt of your email dated August 4, 2015, which included the borrower's rebuttal to our original response. Please see the following responses to the borrower's questions:
I need online access to be made available to me.
Please be advised that due to the loan status the online access has been temporarily blocked. Our records reflect that the loan is currently due for the July 1, 2015 installment. Please call our Collections Department to make arrangements at 1-877-471-7889.
I need to know what will happen to the $1,067 payment that I submitted on August 3, 2015.

The monthly mortgage obligation is $609.18. As previously stated the account is due for the July 1, 2015 payment. Any additional funds received will be placed into a Suspense Account.

Is the home insurance policy paid up for the year?

The home insurance is paid through September 2015. The policy expires on September 25, 2015. The reference to the homeowner's policy is the same as the home insurance.
Is there an active flood insurance policy for the property?
Our records do not reflect an active flood insurance policy. It is noted that the property has an active windstorm policy that expires on September 25, 2015.
I trust that the information provided addresses the borrower's questions. If the borrower has any additional questions, we would encourage the borrower to call our Customer Service Department at 1-877-471-7888.