Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ Contact Name and Title: Kris [redacted] /Analyst Contact Phone: [redacted] Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: [redacted] To Whom It May Concern: We are in receipt of your email dated July 29, 2015, which included Ms[redacted] complaint relative to the escrow accountWe appreciate the opportunity to address her concerns We have taken the borrower's request under advisement and we are pleased to inform you that we have removed the escrow portion from her monthly mortgage obligationThe loan is currently due for the July 1, payment in the amount of $We have issued a refund of the escrow account in the amount of $2,which is currently being sent to the borrower under a separate cover Effective immediately, it will be the borrower's responsibility for the payment of the real estate taxes and homeowner's insuranceThe borrower will be required to provide yearly proof of payment for the taxes and proof of payment prior to the expiration date of her homeowner's policyFailure to comply with these requirements could result in the reinstatement of the borrower's escrow account I trust that the information provided addresses the concerns outlined in the borrower's complaintIf you or the borrower have any questions, please call us at 1-866-397- Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) What is meant by homeowner's policy? Is that in reference to my home insurance? Is there still an active flood insurance policy per the insurance department? I was sent a letter for the first modification stating they had purchased flood but the policy I received said hazard which I had already had on my home so I was charged for hazard insurance on top of my other hazardI need to know if there is a flood policy on file if not I can get one Is the home insurance policy paid up for the year? I need to know where you left off at so I can pick it upThanks Final Consumer Response / [redacted] (3000, 12, 2015/08/04) */ I need to know what is going to happen to the payment of $1,I submitted on 8-3-It will be coming thru from my bankOnce the $is applied will the remaining amount go to the holding account until the remaining amount comes thru to make up for the shortage of the current $609.18? Final Business Response / [redacted] (4000, 14, 2015/08/07) */ Contact Name and Title: Kris [redacted] /Analyst Contact Phone: [redacted] Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: [redacted] To Whom It May Concern: We are in receipt of your email dated August 4, 2015, which included the borrower's rebuttal to our original responsePlease see the following responses to the borrower's questions: I need online access to be made available to me Please be advised that due to the loan status the online access has been temporarily blockedOur records reflect that the loan is currently due for the July 1, installmentPlease call our Collections Department to make arrangements at 1-877-471- I need to know what will happen to the $1,payment that I submitted on August 3, The monthly mortgage obligation is $As previously stated the account is due for the July 1, paymentAny additional funds received will be placed into a Suspense Account Is the home insurance policy paid up for the year? The home insurance is paid through September The policy expires on September 25, The reference to the homeowner's policy is the same as the home insurance Is there an active flood insurance policy for the property? Our records do not reflect an active flood insurance policyIt is noted that the property has an active windstorm policy that expires on September 25, I trust that the information provided addresses the borrower's questionsIf the borrower has any additional questions, we would encourage the borrower to call our Customer Service Department at 1-877-471-
Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ Contact Name and Title: Kris [redacted] /Analyst Contact Phone: [redacted] Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: [redacted] To Whom It May Concern: We are in receipt of your email dated July 29, 2015, which included Ms[redacted] complaint relative to the escrow accountWe appreciate the opportunity to address her concerns We have taken the borrower's request under advisement and we are pleased to inform you that we have removed the escrow portion from her monthly mortgage obligationThe loan is currently due for the July 1, payment in the amount of $We have issued a refund of the escrow account in the amount of $2,which is currently being sent to the borrower under a separate cover Effective immediately, it will be the borrower's responsibility for the payment of the real estate taxes and homeowner's insuranceThe borrower will be required to provide yearly proof of payment for the taxes and proof of payment prior to the expiration date of her homeowner's policyFailure to comply with these requirements could result in the reinstatement of the borrower's escrow account I trust that the information provided addresses the concerns outlined in the borrower's complaintIf you or the borrower have any questions, please call us at 1-866-397- Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) What is meant by homeowner's policy? Is that in reference to my home insurance? Is there still an active flood insurance policy per the insurance department? I was sent a letter for the first modification stating they had purchased flood but the policy I received said hazard which I had already had on my home so I was charged for hazard insurance on top of my other hazardI need to know if there is a flood policy on file if not I can get one Is the home insurance policy paid up for the year? I need to know where you left off at so I can pick it upThanks Final Consumer Response / [redacted] (3000, 12, 2015/08/04) */ I need to know what is going to happen to the payment of $1,I submitted on 8-3-It will be coming thru from my bankOnce the $is applied will the remaining amount go to the holding account until the remaining amount comes thru to make up for the shortage of the current $609.18? Final Business Response / [redacted] (4000, 14, 2015/08/07) */ Contact Name and Title: Kris [redacted] /Analyst Contact Phone: [redacted] Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: [redacted] To Whom It May Concern: We are in receipt of your email dated August 4, 2015, which included the borrower's rebuttal to our original responsePlease see the following responses to the borrower's questions: I need online access to be made available to me Please be advised that due to the loan status the online access has been temporarily blockedOur records reflect that the loan is currently due for the July 1, installmentPlease call our Collections Department to make arrangements at 1-877-471- I need to know what will happen to the $1,payment that I submitted on August 3, The monthly mortgage obligation is $As previously stated the account is due for the July 1, paymentAny additional funds received will be placed into a Suspense Account Is the home insurance policy paid up for the year? The home insurance is paid through September The policy expires on September 25, The reference to the homeowner's policy is the same as the home insurance Is there an active flood insurance policy for the property? Our records do not reflect an active flood insurance policyIt is noted that the property has an active windstorm policy that expires on September 25, I trust that the information provided addresses the borrower's questionsIf the borrower has any additional questions, we would encourage the borrower to call our Customer Service Department at 1-877-471-