MGM Grand Hotel & Casino Reviews (1)
MGM Grand Hotel & Casino Rating
Description: Hotels
Address: 240 MGM Grand Dr, Mashantucket, Connecticut, United States, 06338-3819
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Review: I paid for a hotel room on 2-15-14, It was paid for on my debit card same day, $364 was taken for payment on that day. I needed to cancel the booking for the room, on 5-6-14 I cancelled the room on cancellation# [redacted] . My account should have been credited back the $365 taken for the room purchase. I called and they stated it would take up to 21 days for my money to be credited back to me. The money was taken from a debit account not a credit card account, return of the money to a debit account has no delay per my [redacted] Branch Manager, as soon as the funds are sent via EFT. They show no pending funds on my account at the [redacted]. They do not have it posted anywhere that refunds will take up to 21 days to process. Not to mention this was not a credit card purchase this was a debit card purchase.I feel they are holding my money for no good reason except to collect the interest and to inconvenience the customer. I will never do business with them again.Desired Settlement: refund my account immediately