MGR Trading International

Company responded by phone 4/21/16-nkmMrN [redacted] states that the consumer came in on 7/18/with a prescription for bifocal lensesHe states that the consumer did not want the bifocals and wants regular lenses, which is what he made for the consumerHe states that he consumer was back on 8/1/ because she could not read with the regular lensesConsumer then wanted to have the bifocals madeMrN [redacted] states that he charged the consumer the difference in the price and made the glasses for the consumerHe states that they have a policy that states if you do not like the glasses for any reason, they will remake them at no charge to the consumerMrN [redacted] states that the consumer was back in the office on 9/to have the glasses remade at no charge to the consumerMrN [redacted] states that at no time was the consumer promised a refund

Dear Sirs:I am attaching both bills from Pearlevision/West Point Optical, totaling $770.19, as well as my notes from my phone call to Walid at Pearlevision on 10/13/where he promised to give me my money back. I worked with VSP for several months trying to get my money back, but to no avail. At their suggestion, I finally turned to the Revdex.com. I'm hoping that Walid will do as he agreed over the phone and stick to his promise to refund my money to me. If it is their policy not to offer refunds, then why in the world would he have promised to give me my money back on 10/13/15? It just doesn't make sense. I'd like for Walid to adhere to his promise and honor the refund. Please refund me my $as promised.Thank you.*** ** ***

Company responded by phone 4/21/16-nkmMr. N[redacted] states that the consumer came in on 7/18/15 with a prescription for bifocal lenses. He states that the consumer did not want the bifocals and wants regular lenses, which is what he made for the consumer. He states that he consumer was back on 8/1/15...

because she could not read with the regular lenses. Consumer then wanted to have the bifocals made. Mr. N[redacted] states that he charged the consumer the difference in the price and made the glasses for the consumer. He states that they have a policy that states if you do not like the glasses for any reason, they will remake them at no charge to the consumer. Mr. N[redacted] states that the consumer was back in the office on 9/19 to have the glasses remade at no charge to the consumer. Mr. N[redacted] states that at no time was the consumer promised a refund.