MGX Copy

To Revdex.com of San Diego, We refunded our customer in fullIn addition to the refund, we immediately sent our customer a new order, free of chargeThe customer rejected the order and sent it back to usThe claims that we intentionally delayed the order are absolutely falseThe order was accidentally shipped to the customer's billing address instead of the provided 3rd party's shipping addressAfter we received notice of this, we immediately sent out another order to the correct shipping addressThe claim that we completely made up a shipping name is falseThe customer supplied only a first name for the shipping name and we, unintentionally, typed the customer's last name in the last name fieldSo, first name was correct and last name was the biller's last nameThe claim that we acted with ill will is absolutely against our company philosophy, policies and practicesWe did everything in our power to correct any and all issuesCustomer would not return any of our phone calls when we tried to fix these issuesPlease let us know if you need any more informationPlease see attachmentSincerely, [redacted] Manager MGX Copy

To Revdex.com of San Diego,We refunded our customer in fullIn addition to the refund, we immediately sent our customer a new order, free of charge.The customer rejected the order and sent it back to usThe claims that we intentionally delayed the order are absolutelyfalseThe order was accidentally shipped to the customer's billing address instead of the provided 3rd party's shippingaddressAfter we received notice of this, we immediately sent out another order to the correct shipping addressThe claimthat we completely made up a shipping name is falseThe customer supplied only a first name for the shipping name and we,unintentionally, typed the customer's last name in the last name fieldSo, first name was correct and last name was the biller's last nameThe claim that we acted with ill will is absolutely against our company philosophy, policies and practicesWe did everythingin our power to correct any and all issuesCustomer would not return any of our phone calls when we tried to fix these issues.Please let us know if you need any more information.Please see attachment.Sincerely, [redacted] ManagerMGX Copy

Dear Revdex.com,
We have tried extensively to reach out to Mr*** to discuss his order (see attached), but he refused to speak with usWe have made several phone calls, none of which have been answered.
It was imperative that we speak with him to discuss the complications of his orderIf we were to produce the product, an unbound soft cover book, with the digital files and order details that he sent,
it would not be possible for his chosen, third party book binder to create the end product that he desiredThere are several critical details that go into the manufacturing of a soft cover book and we
highly recommended that we produced the finished product in our facilityMr*** did not choose this option, so we asked to speak to his book binder to possibly revise the files and order details
to provide them with usable materials to bind the bookMr*** would not allow us to speak to his book binderA full refund was issued on 11/02/(see attached) After the refund, we revised
his files and order details to manufacture excellent looking books(see attached) We shipped those books to Mr***, free of chargeHere is the UPS tracking number. ***
Mr*** refused the delivery and the books were sent back to usAt this point, we feel that we have done our absolute best to try and satisfy Mr*** and that his demands for further compensation
are unreasonableRespectfully,
** ***
Manager
MGX Copy

Dear Revdex.com,We have tried extensively to reach out to Mr*** to discuss his order (see attached), but he refused to speak with usWe have made several phone calls, none of which have been answered. It was imperative that we speak with him to discuss the complications of his orderIf we were to produce the product, an unbound soft cover book, with the digital files and order details that he sent, it would not be possible for his chosen, third party book binder to create the end product that he desiredThere are several critical details that go into the manufacturing of a soft cover book and wehighly recommended that we produced the finished product in our facilityMr*** did not choose this option, so we asked to speak to his book binder to possibly revise the files and order detailsto provide them with usable materials to bind the bookMr*** would not allow us to speak to his book binderA full refund was issued on 11/02/(see attached) After the refund, we revisedhis files and order details to manufacture excellent looking books(see attached) We shipped those books to Mr***, free of chargeHere is the UPS tracking number. *** Mr*** refused the delivery and the books were sent back to usAt this point, we feel that we have done our absolute best to try and satisfy Mr*** and that his demands for further compensation are unreasonable.Respectfully,** ***ManagerMGX Copy

I would like to retrieve my complaint due to the companies action of re-printing the document at
desired quality for no extra charge.
They did a great job and made me a happy custumer. 
Thank you for your support.
[redacted]

To Revdex.com of San Diego,
We refunded our customer in full. In addition to the refund, we immediately sent our customer a new order, free of charge.
The customer rejected the order and sent it back to us. The claims that we intentionally delayed the order are...

absolutely
false. The order was accidentally shipped to the customer's billing address instead of the provided 3rd party's shipping
address. After we received notice of this, we immediately sent out another order to the correct shipping address. The claim
that we completely made up a shipping name is false. The customer supplied only a first name for the shipping name and we,
unintentionally, typed the customer's last name in the last name field. So, first name was correct and last name was the biller's 
last name. The claim that we acted with ill will is absolutely against our company philosophy, policies and practices. We did everything
in our power to correct any and all issues. Customer would not return any of our phone calls when we tried to fix these issues.
Please let us know if you need any more information.
Please see attachment.
Sincerely,
[redacted]
Manager
MGX Copy

To Revdex.com of San Diego,We refunded our customer in full. In addition to the refund, we immediately sent our customer a new order, free of charge.The customer rejected the order and sent it back to us. The claims that we intentionally delayed the order are absolutelyfalse. The order was accidentally...

shipped to the customer's billing address instead of the provided 3rd party's shippingaddress. After we received notice of this, we immediately sent out another order to the correct shipping address. The claimthat we completely made up a shipping name is false. The customer supplied only a first name for the shipping name and we,unintentionally, typed the customer's last name in the last name field. So, first name was correct and last name was the biller's last name. The claim that we acted with ill will is absolutely against our company philosophy, policies and practices. We did everythingin our power to correct any and all issues. Customer would not return any of our phone calls when we tried to fix these issues.Please let us know if you need any more information.Please see attachment.Sincerely,
[redacted]
ManagerMGX Copy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE BUSINESS MGX IS AT FAULT AND ADDMITTED THEIR NUMEROUS FAULTS. THEIR MANY MISTAKEST COST ME $500 IN DAMAGES. MGX COPY CAN PAY THE $500 TO ME OR I WILL SUE THEM IN COURT FOR THEM TO PAY FOR THE EXPENSES I INCURRED BECAUSE OF THEIR MISTAKES.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THE BUSINESS MGX IS AT FAULT AND ADDMITTED THEIR NUMEROUS FAULTS. THEIR MANY MISTAKEST COST ME $500 IN DAMAGES. MGX COPY CAN PAY THE $500 TO ME OR I WILL SUE THEM IN COURT FOR THEM TO PAY FOR THE EXPENSES I INCURRED BECAUSE OF THEIR MISTAKES.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RE: MGX copy stated: "In addition to the refund, we immediately sent our customer a new order, free of charge.The customer rejected the order and sent it back to us."MGX had the opportunity to send a new order to the [redacted] address. I asked them to do so andthey came up with various reasons why they wouldn't instead wanting to send me what they wanted, which was an already bound version of the book. At this point I am well over $500 in expenses due to the error MGX createdwhen it didn't properly print the items. Do you think an item that was under deadline to be produced by my bookbinderand now is over 25 days past due is not going to cause considerable problems? They refunded the money and we arestill asking for them to pay for the expense related to the errors caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RE: MGX copy stated: "In addition to the refund, we immediately sent our customer a new order, free of charge.
The customer rejected the order and sent it back to us."
MGX had the opportunity to send a new order to the [redacted] address. I asked them to do so and
they came up with various reasons why they wouldn't instead wanting to send me what they wanted, which was 
an already bound version of the book. At this point I am well over $500 in expenses due to the error MGX created
when it didn't properly print the items. Do you think an item that was under deadline to be produced by my bookbinder
and now is over 25 days past due is not going to cause considerable problems? They refunded the money and we are
still asking for them to pay for the expense related to the errors caused.