[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:As I stated before, my biggest problem with [redacted] is that she disappeared, and now is lying about returning my callsI called and left a message times in days last week, and she did not return my call (this also happened during tax time)I did not call to blame her about the result of [redacted] or to ask her to "fix" it-- I was seeking her help to understand what had happenedI am not an expert in tax related matters- that's why we hired herI needed help understanding verbage on the forms, and getting to the bottom of what may have happenedAs of right now, when I view our tax transcript online, I'm getting a "Verification of Non-Filing" noticeI assumed when I saw this notice that it would indicate that [redacted] was filed if it had beenOther than that transcript, I had no way of confirming or denying that [redacted] filed [redacted] for us-- I had no documents, no communication, no emails from her or anyone to indicate that [redacted] was filedI finally was able to reach a live person at the IRS today, and they were able to confirm that [redacted] DID file [redacted] for us on April 3rd, We know that the timing of sending in [redacted] was not specifically [redacted] 's responsibility-- we were simply confused as to why we were denied [redacted] for being late, when we had it postmarked on 4/It has a stamp on the application that it was received on 4/The directions on the application say to file "by the due date, including extensions, of your tax return..."Trying to piece together what happened (including the tax transcript record of non-filing), it seemed as though the extension had not been filed, because if it had (according to our understanding), our app should not have been considered "late", even if it were postmarked on April 20thI'm trying to get more clarity on this from the IRSIt does seem clear now that the denial had nothing to do with [redacted] 's workHowever, my major complaint was NOT about this- it was that she would not return my phone calls.Many of these questions could have EASILY been answered in a simple conversation if [redacted] had called me back or answered her phone one of the many times I had tried to contact her Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:As I stated before, my biggest problem with [redacted] is that she disappeared, and now is lying about returning my callsI called and left a message times in days last week, and she did not return my call (this also happened during tax time)I did not call to blame her about the result of [redacted] or to ask her to "fix" it-- I was seeking her help to understand what had happenedI am not an expert in tax related matters- that's why we hired herI needed help understanding verbage on the forms, and getting to the bottom of what may have happenedAs of right now, when I view our tax transcript online, I'm getting a "Verification of Non-Filing" noticeI assumed when I saw this notice that it would indicate that [redacted] was filed if it had beenOther than that transcript, I had no way of confirming or denying that [redacted] filed [redacted] for us-- I had no documents, no communication, no emails from her or anyone to indicate that [redacted] was filedI finally was able to reach a live person at the IRS today, and they were able to confirm that [redacted] DID file [redacted] for us on April 3rd, We know that the timing of sending in [redacted] was not specifically [redacted] 's responsibility-- we were simply confused as to why we were denied [redacted] for being late, when we had it postmarked on 4/It has a stamp on the application that it was received on 4/The directions on the application say to file "by the due date, including extensions, of your tax return..."Trying to piece together what happened (including the tax transcript record of non-filing), it seemed as though the extension had not been filed, because if it had (according to our understanding), our app should not have been considered "late", even if it were postmarked on April 20thI'm trying to get more clarity on this from the IRSIt does seem clear now that the denial had nothing to do with [redacted] 's workHowever, my major complaint was NOT about this- it was that she would not return my phone calls.Many of these questions could have EASILY been answered in a simple conversation if [redacted] had called me back or answered her phone one of the many times I had tried to contact her Regards, [redacted]