Mi Barrio

Initial Business Response /* (1000, 8, 2016/01/21) */
Contact Name and Title: [redacted], Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Hi [redacted],
I sincerely apologize for the inconvenience you faced with the debit charge fee on lotto transactions. Our debit sign is...

located on the side of our register and the service team is to mention it as well. I apologize that you were not communicated to and I will be sure to address this ASAP as a training opportunity with the team, because errors can be made, especially during the day of Powerball Grand Prize. We pride our business in great service and value. While many other stores don't allow lotto on credit cards, we do, with an fee to make up for cost of processing which is completely legal. I would like for you to give Mi Barrio a second chance to redeem ourselves and we would like to refund your $1 back to you. Because you brought this to our attention we will be finding better placement for the fee sign as well, where it is clear and not obstructed. Thank you for your time. Your welcome to contact me at [redacted] ([redacted] - Manager) and I can schedule a time to meet you there to return the $1 and get you a cup of coffee on me as well. Thank you.
Initial Consumer Rebuttal /* (2000, 11, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)