Mi Rancho

Dear *** *** ***We apologize for the inconvenience you had at lunch with your familyThe waitress did not inform us of the problemAlso she should have asked you if you would have liked something elseIf she would have informed us of the situation it would have been handled more
professionallyShe made the decision to charge youAt this point I understand your frustration, being charged for a meal you did not eatYou should have not been chargedAt this time I was asked to come talk to you, you abruptly started yelling at me saying our menu need to be more specificAnd your family would not be returningI apologized and stated that if that's how you feel then I don't need customers like thisYour money for that dish was fully refundedMeals that were eaten were not refundedNot sure why you said you were not refunded for the full amountThere are descriptions in our menu of the dishes we offerI'm sorry that this may have been overlookedWe will do our best in the future make our menu more detailedPlease accept our sincerest apology.Mi Rancho Management