Mi Tierra Auto Sales

[redacted] , we are sorry to hear that you have had a negative experience with your car Our team works hard to ensure our cars are reliable and that we provide the level of service that is necessary according to each case when there is a breakdown As soon as we heard of your case, our management team reviewed your case So far, we have been able to verify that you were provided a loaner during the time that the vehicle was being repaired, which you continue to drive The vehicle has now been repaired by a factory dealership and we do have the proper paperworkToday, [redacted] came into our dealership The company in an effort to please the customer beyond what is required offered her the possibility of swapping her into another vehicle, but after looking at the inventory she declined We are willing and open to find a mutually agreeable resolution with our customer in the very near future, and she has said she will come in on Monday to try to reach an agreement

We would like for the customer and the Revdex.com to remove this complaint.After speaking to the customer they wanted us to accommodate their payment date with their payroll payments, which we gladly did.We also spoke to the customer in regards to vehicle issues, and after diagnosing the vehicle, even though the warranty has expired, we helped the client with repairs.In the course of business we regularly help any customers with these type of issues as long as they contact us or make any kind of communication with us In this case, we were not given that opportunity, the first time we heard of these issues was through this Revdex.com complaint

MsParketon, We understand sometimes our customers go through difficult situations and this is why we are committed and willing to work with our customers to try to find a solution when there is a problem This has always been our attitude with you and all customers; we want to help our customers whenever it is possible to do so in reasonable ways We believe in doing business the right way, and we value our relationship with our customers as well We felt giving you the option to lower your biweekly payments from $to $was a good way to try to help you out given that you mentioned to our manager that you expect to be under a tighter budget after you switched residences We did not make this offer to haggle or because we have any kind of obligation to do so Our offer to lower the payment was done merely as a gesture of goodwill toward youWe note you have driven the car for more than months You also made use of the month warranty and did not have any issues with the repairs when the vehicle was returned to you We are open to reasonable requests, but frankly, given that you have had full use of the vehicle for this long, your request to have all the payments you have made toward this retail installment contract refunded is not a reasonable requestWe suggest you come to our offices in person to try to work out a mutually workable solution If you want to give this a try, please call Ms [redacted] Jasso at 713-644-or email her at [email protected] and make an appointment to come in sometime next week and try to resolve this matter If you do not want to follow this course of action, we would request a mediation/arbitration hearing

Ms [redacted] , First, we need to state that according to our records this vehicle was purchased in June At that time, you test drove the vehicle and it was in a safe condition when you took delivery of it, as evidenced by the fact you have been driving the vehicle for over a year.However, it is our priority to help our customers keep the vehicle in good working order, and we want to help you MsBrenda [redacted] has been trying to reach you to your cellphone and also left a message, for the last few days, but she has not been able to establish contact Would you please email us at [email protected] and tell us how we can best contact you so that we can try to help you You can also call 713-644-and ask to be transferred to Ms*** If possible, we would like to take a look at the vehicle and see the best way to help you.In regards to the amount you owe and what is being reported to the credit bureau, the difference is mainly due to unearned interest which is not due at this time Your current payoff amount is $12,if you were to payoff the loan today.Thank you, and we look forward to being able to assist you in a more direct way

We care about our customers and would like to be able to help you We are very confident our systems are presenting the correct information to the bureau, as our platform is an industry leading platform and does this automatically Moreover, we have verified with both our platform and with personnel at e-oscar who are linked to the credit bureau, and this is a standard way of reporting in the automobile industry We would like to be able to help you and do something for you, for example if you require a letter of recommendation, or if you want us to provide your payment history to another lender We realize you are a previous customer and value the fact you have chosen us again, we would like to do everything possible to keep you happy if there is a way It is just that we are not allowed to manipulate credit data when we present our information to the credit bureaus

Dear Ms [redacted] ,First of all, we want to apologize if we did not explain to your satisfaction what happened with the insurance claim On Sept 22, the insurance company declared your vehicle a total loss, and they sent us the payment on Sept 23rd That same day (before receiving your Revdex.com complaint dated Sept 24th), your account was closed upon receiving the insurance company's payment We want you to know the account was closed in good standing even though the insurance payment did not cover the full balance of your account You do not owe anything on this account anymore.We hope this clears up any misunderstanding you may have about your account which is now closed If you have any further questions, please email us at [email protected]