MI Windows And Doors, Inc

Windows installed in a 2007 new home - 5 windows so far have broken seals. Now that we know the symptoms of a seal leak- we watched one reflecting horrible clouding about 6 years and now we are up to 5 including one transom. What is the warranty timeline? How do we recover?

Dear ***,
In reference to *** *** *** located at *** ** *** *** ***, AZ ***MI Windows and Doors (MIWD) has reviewed *** ***’s complaintThe sale of *** *** *** went through in March of and *** *** went out of business in MIWD handled
the warranties for *** *** until they went out of business in The Customer Assurance Warranty *** *** is referring to did not go into effect until
*** ***’s windows are from and MIWD does not have the parts available since *** went out of business and MIWD never manufactured original windows and doors
Sincerely,
*** ***
Customer Care/Field Service Manager
MI Windows and Doors
W Market StGratz, PA 17030-
*** ***
o: ###-###-####
f: ###-###-####
*** *** *** ***

Thank you for your response
We're not inconvenienced, just disappointedIt's clear that the lifetime warranty means nothing
It's a shame

To Whom It May Concern,Please see attached the agreement between MI Windows and Doors (MIWD) and *** ***MIWD has agreed to refund the purchase price for her windows she purchased from ***s in El Paso Texas in the amount of $1960.40 with the understanding that due to the refund MIWD is not responsible for any further warranty issues with the windows installed in the home located at *** *** *** El Paso Texas*** *** can expect her refund the week of 7/25/If there are any further questions or concerns please feel free to contact me.Sincerely,Tara M***Customer Care/Field Service Manager MI Windows and DoorsW Market StGratz, PA 17030-0370o: ###-###-####f: ###-###-####www.miwindows.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Please note the attached e-mail which states (that no bottom sash is available as the form states) from *** ***!What form is she talking about ? the form you attached doesn't say that and I provided my credit card over the phone that is why the bottom of form was not filled out because I was advised by your company to call it inI'm good with paying the $for the sash which is all I was asking for in the first place before the rude attached e-mailThanks!!!!!!
Regards,
*** ***

Dear ***,MI Windows and Doors (MIWD) has received the complaint concerning the window in *** ***'s home located at *** *** *** in Fredericksburg, VA ***The window in question was manufactured in by MIWDPlease see the attached warranty and claim submitted by ***
***According to the technician employed by *** *** MIWD made a clerical error when entering the order so the glass was reordered and will go out to *** *** the beginning of AugustMIWD apologizes for the inconvenience this has caused, Also attached is a copy of the warrantyThe warranty does cover the glass for a period of years, this warranty does not cover the labor and or shipping of the product*** *** is a subcontractor that MIWD uses for the installation of warranty productsThe technician in question works for *** ***, *** *** has the labor contract with MIWD not the technician themselvesThe labor is at a prevailing rateIf *** *** would like to price labor from another company MIWD would be willing to waive the shipping cost to *** *** but the labor would be at a cost of $400.00.Tara M***Customer Care/Field Service Manager MI Windows and Doorso: ###-###-####f: ###-###-####www.miwindows.com

***,I have received the complaint concerning *** * ***'s windows located at *** *** *** **Cherryville, NC ***The windows installed in *** ***'s home are the *** *** *** XT Double Hung WindowsAttached you will find a copy of the warranty pertaining to the
windows in question purchased in *** had a year *** *** WarrantyThe year *** *** Warranty was a protection period of years following the date the installation has been completedUnder this warranty feature ***, at no charge, will repair or replace at its option, any window or door proven to be defective during the year *** *** period***'s maximum liability under *** *** will be equal to the reasonable cost to repair or replace the defective product at current value, including labor, in connection with the repair or removal of the original product or installation of the replacement productAfter the year period *** does offer the glass for any insulated glass seal failures for life time to the original homeownerMI Windows and Doors is willing to waive the shipping charges for the panels that have recently failed but the *** *** Labor warranty has expired in The rest of the documentation attached are copies of *** ***'s previous claims.Please let me know if you need any additional information.Sincerely,Tara M***Customer Care/Field Service Manager MI Windows and Doorso: ###-###-####f: ###-###-####www.miwindows.com

Dear ***,
I received *** *** **'s complaintI want to apologize for the unsatisfactory service that *** ** felt he received from the Customer Care DepartmentI am the manager of the Customer Care Field Service Department and I have addressed all concerns with conduct with my
department as soon as I received this complaint
I do show an open service for *** ** and have also confirmed his glass needed for his service has been received by MrMike V*** the service technician who will be performing his serviceMike will be contacting *** ** next week to set up an appointment for service
Sincerely,
Tara M***
Customer Care/Field Service ManagerMI Windows and Doors
*** * *** **Gratz, PA ***
***@miwd.com
o: ###-###-####
f: ###-###-####
www.miwd.com

Dear ***,MI Windows and Doors (MIWD) received a letter from *** *** directMIWD offered as a time only good will gesture to replace any panels that have seal failure that MIWD has produced under *** *** at n/c to the homeowner even though her warranty ran out in The
panels she received from a local glass house MIWD could not warranty those panels*** *** has agreed to the offer and forms have been sent to *** *** for the measurements and panels will be sent as soon as MIWD receives the paper work.If you need any further assistance you can reach me anytime.Tara M***Customer Care/Field Service Manager MI Windows and DoorsW Market StGratz, PA 17030-0370o: ###-###-####f: ###-###-####www.miwindows.com

To Whom it may concern,I apologize this is the first I am seeing this complaintMI Windows and Doors (MIWD) spoke with the homeowner on June 23rd concerning her windows in questionMIWD is just waiting for the receipt of purchase and MIWD has agreed to refund her purchase price of her windowsIf
there is anything else you need please feel free to contact me with any further questions or concerns.Tara M***

?To whom it may concern,
In reference to complaint # *** *** *** ***MI Windows and Doors (MIWD) sent a service tech out to *** ***’s home on two occasions to inspect for water infiltrationAfter inspection the technician found caulk that was missing in between the caulk and the
trim boards, he also found the weep holes in the windows to be blocked with debrisThere was also a cracked piece of glass and a crack in the bottom left hand corner of the windowAll of the findings after inspection are not classified as manufacturing issuesI do also see in the complaint that *** *** also states that the frame and the vinyl are separatingI would like to send a technician out to inspect for the separating issue at no charge as a good will gestureThat was not in the initial complaintIf *** *** would like MIWD to send a technician out please have *** *** contact our Customer Care Department at ###-###-#### or via email [email protected] will make sure his claim is marked accordingly
If there is anything further you need please contact me direct at the below contact information
Tara M***
Customer Care/Field Service Manager
MI Windows and Doors
W Market StGratz, PA 17030-
***
o: ###-###-####
f: ###-###-####
www.miwd.com

I wanted to let you know that I have been in touch with the contractor hired by MIW to complete the work on the siding of my house that was damaged However this contractor was not willing to warranty his work and could not assure me that the issue would not happen again unless my neighbor replaced his existing windows which is causing the siding on my house to warp and melt I am still in conversation with MIW and therefore this situation is still not resolved.Thank you*** ** *** ***

***,MI Windows and Doors spoke to *** *** yesterday*** *** is going to provide MI with the serial number for the windows in question so MI can send parts at n/c without *** *** having to measure. If you have any questions please let me know. Tara MillerCustomer Care/Field Service Manager MI Windows and Doorso: ###-###-####f: ###-###-####www.miwindows.com

Dear [redacted],
MIWD is a manufacturer of window and doors products. During 2007, MIWD did manufacture [redacted] branded window products
"> MIWD does not build condominiums and does not install the products it manufacturers
In the complaining customer contacted MIWD Customer Care inquiring about insulated glass unit (IGU) replacement pursuant to the terms of the applicable warranty, a copy of which is included with this response. The terms of the applicable warranty provide free parts and labor for the first five (5) years after the windows were installed. As this customer's contact with MIWD was outside that period, shipping and labor charges were no longer provided by MIWD in the warranty relief. Forms requesting needed information for manufacture of replacement parts were provided to the customer but never returned
The warranty expressly allocates, under the applicable circumstances, responsibilities and costs associated with IGU replacementThese terms were clearly stated at the time the product was purchasedWe are sensitive to the fact that this customer desires the warranty terms to be different, but the [redacted] products were bought and sold with the warranty terms serving as a basis of that bargain. MIWD has not misrepresented the terms of its warranty and remains willing to respond pursuant to those terms if this customer elects.
Sincerely,
Tara M[redacted]
Customer Care/Field Service ManagerMI Windows and Doors
[redacted]Gratz, PA [redacted]@miwd.com
o: ###-###-####
f: ###-###-####
www.miwd.com

Dear [redacted]    :
 
Please know that we are in ongoing contact with [redacted] and are attempting to alleviate her concern. She has been provided with the attached statement concerning the reflectivity of the low-e glass the use of which is prevalent in the fenestration industry....

I will be getting in contact with her again today.
 
Tara M[redacted]
Customer Care/Field Service ManagerMI Windows and Doors
[redacted]. Gratz, PA [redacted]
[redacted]@miwd.com
o:  ###-###-####
f: ###-###-####
www.miwd.com

We bought windows with a lifetime warranty. MIWD owns/owned that business and should take responsibility for those lifetime warranties. Even more so since MIWD continues to market the [redacted] name.

Dear [redacted],
MI Windows and Doors (MIWD) have received the complaint from [redacted] concerning his screens in his windows that were installed in his home in 2013. MIWD only has a 1 year warranty on screens. MI was not contacted by the homeowner until this year. MIWD has agreed as a 1...

time only good will gesture to contact [redacted] direct to get the appropriate information to send him all new screens. MIWD does not offer labor in the warranty but will agree to send the screens out at n/c and waive any shipping costs.
 
Tara M[redacted]
Customer Care/Field Service ManagerMI Windows and Doors
650 W Market St. Gratz, PA 17030-0370
[redacted]@miwd.com
o:  ###-###-####
f: ###-###-####
www.miwd.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I have no one to install the glass.  It is fine for them to send it but it will do me no good with out a contact for someone to install or have MI Windows install it.
Regards,
[redacted]

Dear [redacted],
MI Windows and Doors (MIWD) have received the complaint from [redacted] concerning his screens in his windows that were installed in his home in 2013. MIWD only has a 1 year warranty on screens. MI was not contacted by the homeowner until this year. MIWD has...

agreed as a 1 time only good will gesture to contact [redacted] direct to get the appropriate information to send him all new screens. MIWD does not offer labor in the warranty but will agree to send the screens out at n/c and waive any shipping costs.
 
Tara M[redacted]
Customer Care/Field Service ManagerMI Windows and Doors
650 W Market St. Gratz, PA 17030-0370
[redacted]@miwd.com
o:  ###-###-####
f: ###-###-####
www.miwd.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) I am not 3rd owner but 2nd owner of the house. MIWD should have at least ten years warrenty for the customers, which is free installation & fix glass. My house windows was made on 4/2/2005 so they should be covered in warrenty.
2) There are two windows glass breakage/crack on 12/2013 and 4/2014. I think the MIWD windows are not qulified and do not know when the glass is breakage/crack at next time? One time supplies of glass is not enough to us.
3) Till today I bever receive any upadted information on the delivery of glass. Is MIWD a good & respect industry to their costomers?
4) I had to pay for the $100 of shipping fees to MIWD because customer service said it is no way to resolve right now.
Regards,
[redacted]