MI Windows and Doors

I was a worker at MI and I found a better job. I Took my vacation time to get a drug test little did I know they were saying stuff behind my back saying I’m stupid for leaving and much more I can’t get into. I couldn’t log into my Paylocity and once I was able to log back it I’ve noticed all my vacation was gone and was only left with flex. When I tried to you my flex time I earned and worked for they said I couldn’t use it when I put my two weeks notice in. Not only don’t work here the hours are crazy and you never have time off mandatory overtime and they tell you will won’t work Saturday's during interview but you will almost every week. They are a bunch of two faced liars there! Don’t work there it’s a hell hole! And they also fired me during my two weeks stupid!

Heggins plant
Ps Bryce

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was not told that the warranty was only for parts and labor up to years The paperwork I had said that the windows were guaranteed for as long as I owned the home The contractors put the windows in when it was being built Furthermore, I didn't return the paperwork because when I tried to measure the windows the customer service representative told me that the instructions for measuring were online The instructions did not match the window I would have had to take the window pane out of the frame and measure the width This could not be done without further damaging the window Every time I contacted the company, the persons I talked to were rude and acted as if I were stupid Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this company can't be trustedI had to copy & paste the last response they sent to Revdex.com because their release was vaguely worded about something "toward" a creditOn July I received an e-mail from Kerri in Customer Service that stated: MI Window & Doors will generate a check which should arrive to you the week of the July 18th.And now they're saying a different dateThis matter won't end until their check actually clears the bankI have no reason to believe anything they say Regards, [redacted]

Dear ***, In reference to ID # [redacted] located at [redacted] , PA ***Attached you will find the initial claim filed in September of MI Windows and Doors sent a technician out to the [redacted] residence to inspect for seal failure (fogging between the glass), when the technician did the inspection he could physically wipe the moisture off the exterior of the windows showing that the moisture was not in between the glass therefore was not a warranty issueI have attached a copy of the warranty showing that the 2nd owner does have a year transferrable warranty which was good until 4/I have also attached a copy of the condensation brochure explaining the facts of condensation As a good will gesture if [redacted] would send pictures showing the fogging is in between the glass and not a result of exterior or interior condensation MI Windows and Doors would be willing to help offering a discount for new glass/sash and also a discount on the shipping costs Please let me know if there is any additional information needed in resolving [redacted] 's claim Sincerely, Tara M [redacted] Customer Care/Field Service ManagerMI Windows and Doors W Market StGratz, PA 17030- [redacted] o: ###-###-#### f: ###-###-#### www.miwd.com

Tell us why here[redacted] ,In reference to [redacted] located at [redacted] in Oxford, Pa ***Attached you will find the order that [redacted] submitted to MI Windows and Doors (MIWD) concerning his glass and sash needed for his windows in his homeThe first page is the acknowledgement showing what MIWD charged [redacted] for his glass that he orderedThe second page is what [redacted] submitted to MIWD for what he needed for his window in questionIf you look at the bottom right hand corner requesting credit card information, replacement top or bottom glass for a cost of $or replacement bottom sash for a cost of $per sash [redacted] marked top or bottom glass and paid the charge of $plus the grid upcharge of $totaling $without shipping [redacted] then contacted MIWD after receiving the glass stating that he needed a bottom sash insteadMIWD at that time quoted the $plus the grid upcharge of $for the sash he neededThat information is notated on the third and forth attachmentAs a goodwill gesture MIWD is willing to waive the additional shipping charge to send the sash out at a cost of $and just charge [redacted] for the sash itselfPlease let me know if there is further documentation needed from my office.Sincerely,Tara M***Customer Care/Field Service Manager MI Windows and Doorso: ###-###-####f: ###-###-####www.miwindows.com

We bought windows with a lifetime warrantyMIWD owns/owned that business and should take responsibility for those lifetime warrantiesEven more so since MIWD continues to market the [redacted] name

Dear ***, MI Windows and Doors (MIWD) have received the complaint from *** [redacted] concerning his screens in his windows that were installed in his home in MIWD only has a year warranty on screensMI was not contacted by the homeowner until this yearMIWD has agreed as a time only good will gesture to contact [redacted] direct to get the appropriate information to send him all new screensMIWD does not offer labor in the warranty but will agree to send the screens out at n/c and waive any shipping costs Tara M [redacted] Customer Care/Field Service ManagerMI Windows and Doors W Market StGratz, PA 17030- [redacted] @miwd.com o: ###-###-#### f: ###-###-#### www.miwd.com

Dear ***, MIWD remains in communication with [redacted] in an effort to resolve her dispute and responds to her latest message as follows: The contractor who provided a bid to repair the damaged siding will guarantee its work, but cannot guarantee that the issue will not recur because the contractor has no control over environmental factors or the windows in her neighbor’s homeMIWD has taken steps to make sure the issue does not recur by installing full screens on the neighbor’s windowsAlthough MIWD is confident that this will fix the issue, there are other steps it can take in the unlikely event that the issue recurs While MIWD is working with [redacted] to resolve the issue, it maintains the position that it is not responsible for the damaged siding Tara M [redacted] Customer Care/Field Service ManagerMI Windows and Doors [redacted] **Gratz, PA [redacted] @miwd.com o: [redacted] f: [redacted] www.miwd.com

MI Windows and Doors (MIWD) have gone above and beyond **and ***’s warrantyMIWD did provide glass at n/c even though the warranty states broken glass is not covered under the warranty, also **and *** [redacted] are the 2nd homeownerMIWD did charge a shipping cost of $per panel in accordance to the warranty provide previouslyMIWD bears no expense for shipping and or labor**and ***’s glass was sent out on 5/9/via [redacted] which should arrive this week to the **’s residenceA tracking number is available upon request [redacted]

Dear [redacted] , MIWD is a manufacturer of window and doors products During 2007, MIWD did manufacture [redacted] branded window products MIWD does not build condominiums and does not install the products it manufacturers In the complaining customer contacted MIWD Customer Care inquiring about insulated glass unit (IGU) replacement pursuant to the terms of the applicable warranty, a copy of which is included with this response The terms of the applicable warranty provide free parts and labor for the first five (5) years after the windows were installed As this customer’s contact with MIWD was outside that period, shipping and labor charges were no longer provided by MIWD in the warranty relief Forms requesting needed information for manufacture of replacement parts were provided to the customer but never returned The warranty expressly allocates, under the applicable circumstances, responsibilities and costs associated with IGU replacementThese terms were clearly stated at the time the product was purchasedWe are sensitive to the fact that this customer desires the warranty terms to be different, but the [redacted] products were bought and sold with the warranty terms serving as a basis of that bargain MIWD has not misrepresented the terms of its warranty and remains willing to respond pursuant to those terms if this customer elects Sincerely, Tara M [redacted] Customer Care/Field Service ManagerMI Windows and Doors [redacted] **Gratz, PA [redacted] @miwd.com o: ###-###-#### f: ###-###-#### www.miwd.com