Miami Beach Electronics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They received all insurance paperwork at least different times!! they ignored it Also, how did they determine miles would cost 103.50??

a Call from [redacted] in regards to her daughters account on 7/18/stating she was going to forward the adjusters name and claim numberWe saw no email with the additional informationWe are reviewing our email settings to avoid these situationsPerhaps the filter quarantined itb On 8/16- [redacted] contacted us by phone with the insurance information and it was billed outc On 8/17-the insurance adjuster also called to verify our informationd Claim has been paid and has a zero balanceDMMS

An email was sent to the person filing the complaintThe office at Omega Drive, never received any information with the insurance informationWe process and scan mail that comes into this officeIn an email response from the person who filed, insurance information was supplied and the claim was filed to insuranceThe distance from pick up and drop off was also mapped on Google maps and it was the same distance as to what was billed at milesThere is a longer route to take at miles, but that was not takenthe shortest route was the one that the provider utilized.Once the insurance company has processed this claim, we will address any balance left over

Claim has been billed to the patients insurance policyWe show no record of the insurance card making it to the office, but we made contact with where he was transported and was able to obtain enough information to bill out to his insuranceAny remaining balance there is, is adjusted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company claims they did not receive my multiple emailsI dispute that, since I used THEIR online email response system three times, and I emailed a particular customer service representative after she gave me her email addressAlso, a supervisor at the company emailed a response to me very soon after I submitted my complaint to your agency. It is true that the matter is resolvedFollowing my complaint, my multiple calls and emails, and contact from my insurance company, they finally sent the bill to the correct insurance company for payment.
Regards,
*** ***

RevDex.com: Bill 1: insurance info provided but ignored.Bill 2: insurance info provided but ignored.Bill 3: email sent but no response. Finally after we stopped responding they got it right and submitted the bill to insurance and notified us about the patient's responsibilityPayment made.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    They received all insurance paperwork at least 3 different times!! they ignored it.  Also, how did they determine 6.9 miles would cost 103.50??

a.      Call from [redacted] in regards to her daughters account on 7/18/17 stating she was going to forward the adjusters name and claim number. We saw no email with the additional information. We are reviewing our email settings to avoid these situations. Perhaps the filter...

quarantined it. b.      On 8/16-[redacted] contacted us by phone with the insurance information and it was billed out. c.      On 8/17-the insurance adjuster also called to verify our informationd.   Claim has been paid and has a zero balanceDMMS

I would ask that you show what address that the statements were sent to and the timeframes that they were sent. We process mail everyday at this office and these types of submittals are handled by a specific department. We have not had this problem in the past, so I would next have to get with the post office to verify why these were not received.As for the mileage, this charged amount is given to us by the actual fie company and not mandated by DMMS, LLC. This fee per mile is on the national average for an emergency transportation provider. Once again, this is not something that DMMS is responsible before as a business. I will relay that complaint directly to the fire company, but that has nothing to do with the business we conduct.

An email was sent to the person filing the complaint. The office at 71 Omega Drive, never received any information with the insurance information. We process and scan mail that comes into this office. In an email response from the person who filed, insurance information was...

supplied and the claim was filed to insurance. The distance from pick up and drop off was also mapped on Google maps and it was the same distance as to what was billed at 6.9 miles. There is a longer route to take at 7.6 miles, but that was not taken. the shortest route was the one that the provider utilized.Once the insurance company has processed this claim, we will address any balance left over.