Miami Engine Import, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

To: Revdex.com of New Jersey Thank you for allowing us to respond to this complaint. The consumer had already contacted us we were able to address his concerns and expedite the closing. The consumer is satisfied with our actions. The consumer stated to us that he would contact the
Revdex.com of New Jersey and close the case. Regards,

Thank you for bringing the request for refund of the appraisal cost to our attention.    Out of our commitment to outstanding customer service, we are going to return the appraisal cost to Mr. [redacted].  I contacted Mr. [redacted] by email today and informed him that our Accounting...

Department will be sending out a check tothe post office box used in the complaint.  He did receive the email and confirmed the address where the check is to be sent.While an appraisal was ordered which were services rendered and the customer would owe for the appraisal, our desireis for every customer to have a positive experience with First Choice Loan Services Inc.  We regret that the customer feels that we could have done a better job.

Dear Revdex.com of NJ,Thank you for bringing this complaint to our attention.    A review has been completed of [redacted] comments as well as his request for reimbursement for appraisal monies. Additionally, we have completed a review of the facts surrounding the loan origination...

and underwriting process.  We have determined that no state of federal violations occurred and that our customary lending procedures were followed in the collection and submission of the consumer’s loan documents into the Underwriting Department.Several factors within [redacted] qualifying profile were determined to have changed from the time of application.  In addition, obtaining a co-borrower, which had been presented to the Loan Originator early in the process as a possible option to assist in qualifying, ended up not materializing.Out of our commitment to outstanding customer service, we are going to return the appraisal cost to [redacted], but this should not be seen as any admission of wrongdoing.  Our desire is for every customer to have a positive experience with First Choice Loan Service Inc.  A check for $505.00 corresponding to the appraisal invoice we received from the appraisal management company will be sent to [redacted] in the mail.   We feel that all of the qualifying requirements were adequately explained to the consumer before the appraisal was ordered and regret that the consumer feels that we could have done a better job in explaining the complete process.We work hard to make sure every customer has a completely satisfying experience working with First Choice Loan Services Inc.Regards,  [redacted]VP Compliance [redacted]

Thank you for allowing First Choice Loan Services Inc. to review the comments and concerns expressed in thiscomplaint.  Mr. [redacted] is feeling frustration with the length of time the lead has been in our system; however, thereis additional documentation required from him in order to move...

forward.  Prior to the date of the Revdex.com complaint, thebranch communicated again with the customer explaining what was still outstanding.  After the first contact from Mr. [redacted] this case was escalated by the Branch Manager and transferred to aLoan Originator with greater expertise in this niche loan program, and he immediately began working with Mr. [redacted] to compile all of the required documentation needed to meet the program guidelines.  Following our receipt of this complaint from Revdex.com, the Vice President/Loan Production Office Manager left messages for Mr. [redacted] and I also attempted by telephoneto reach him, but was only able to leave a message on June 10, 2015.   We would like to assist Mr. [redacted] complete a loan application, but without his continued cooperation andsubmission of the required information and documentation we are unable to move forward or make a credit decision.  If you need any additional information please do not hesitate to contact me.