Thank you for allowing First Choice Loan Services Incto review the comments and concerns expressed in thiscomplaint Mr [redacted] is feeling frustration with the length of time the lead has been in our system; however, thereis additional documentation required from him in order to move forward Prior to the date of the Revdex.com complaint, thebranch communicated again with the customer explaining what was still outstanding After the first contact from Mr [redacted] this case was escalated by the Branch Manager and transferred to aLoan Originator with greater expertise in this niche loan program, and he immediately began working with Mr [redacted] to compile all of the required documentation needed to meet the program guidelines Following our receipt of this complaint from Revdex.com, the Vice President/Loan Production Office Manager left messages for Mr [redacted] and I also attempted by telephoneto reach him, but was only able to leave a message on June 10, We would like to assist Mr [redacted] complete a loan application, but without his continued cooperation andsubmission of the required information and documentation we are unable to move forward or make a credit decision If you need any additional information please do not hesitate to contact me
Thank you for allowing First Choice Loan Services Incto review the comments and concerns expressed in thiscomplaint Mr [redacted] is feeling frustration with the length of time the lead has been in our system; however, thereis additional documentation required from him in order to move forward Prior to the date of the Revdex.com complaint, thebranch communicated again with the customer explaining what was still outstanding After the first contact from Mr [redacted] this case was escalated by the Branch Manager and transferred to aLoan Originator with greater expertise in this niche loan program, and he immediately began working with Mr [redacted] to compile all of the required documentation needed to meet the program guidelines Following our receipt of this complaint from Revdex.com, the Vice President/Loan Production Office Manager left messages for Mr [redacted] and I also attempted by telephoneto reach him, but was only able to leave a message on June 10, We would like to assist Mr [redacted] complete a loan application, but without his continued cooperation andsubmission of the required information and documentation we are unable to move forward or make a credit decision If you need any additional information please do not hesitate to contact me