Miami Jacobs Career College

Initial Business Response / [redacted] (1000, 8, 2015/11/23) */ we were hired by the builder we were never hired by Ms Sample we installed a builder spec driveway as per the builders plans when you have paver in a driveway water can penetrate into the sub soils and can cause the base material to become soft we only followed the builders plans and specs there for there complaint should be with the builder and not us ...we did this project per spec Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/12/09) */ We have reached out to Stonewood Builders per the response from Metro Paving but at this point Stonewood believes that Metro is liable and needs to stand behind their workI do not consider this case to be closed given that our driveway is still a messWe are caught between our Biulder and their subcontractorWhat alternatives do I have at this point? Should I file a claim against our Builder Would it be helpful to submit photos? Final Business Response / [redacted] (4000, 17, 2015/12/16) */ we do hundreds of driveways per year and this driveway is a builders spec that we followedWe are well within industry standards on this project

Initial Business Response / [redacted] (1000, 5, 2016/05/05) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mail.com We are very sorry our customer has been inconvenienced He selected a material that we do continuously stockDue to the popularity of this item we decided to add a color from that lineOur salesperson recognized the name and mistakenly assumed the material was here and available for installAs soon as the error was caught action was taken to correct the problem and inform the customer These are the steps/action taken: 1.We offered to change to a different color from that line in order to meet the customer's schedule The customer does want to stay with the color he originally selected 2.We are working with the manufacture to expedite shippingWe are shipping rolls as available despite additional shipping charges we may occurWe have enough material to cover this job loaded and headed our way Unfortunately our customer needs a guarantee that we will install on/before next ThursdayWe are doing everything we can to meet his schedule but as the material is not yet in our hands we cannot make this guarantee 3.In an effort to make things right the sales person has been trying to line up an evening installation so that our customer doesn't need to take time off of workBut because our customer is so upset our sales person has been waiting to mention this as an option until he knows the material will be here 4.We are certainly willing to return the customer's deposit so that he can find material to fit his schedule Again we apologize for any inconvenienceIt was certainly unintentional but we are willing to work with the customer to find a solution [redacted] Midwest Rug Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) What choice do I have? I have a torn up house waiting on carpet that may not comeIf I refuse I have to stsrt all over and be torn up weeks longer.I do not believe their explanation is acceptableIt all could have been avoided had they not led us to believe they had the product or let us know it was on back order already before taking our money #Why would I be willing to acceptable a color that does not match other items in the room? #Yes I want a guarantee it will get done on timeI have already been led to believe it would be installed on time and saw little concern to get it resolved #The only solution I was given was it is supposed to be shippedThe attitude that came across was not one of concern for the customer's satisfaction as it was tough luck #Reallyreturn my deposit so someone can meet my schedule? After failing to notify me of issues with the order they have taken that possibility off the table I still believe I was mislead on purposeIf they truly had been trying they would not have waited to notify me when they knew it was already on back orderThey also would have been responsive to my asking to talk to a manager instead of me having to go to the store I have little choice at this point, but this is certainly one unsatisfied customer

we have spoken with and been out to Mr *** house on numerous occasions and had separate people inspect the crack and have determined the crack is due to a frost heaveThis does not fall under any warranty please read page of our contract Mike ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business refused to do something to resolve the issueFirst of all, they did not spend hours for the laborThe most they spent is hourIn fact, I was the one who waited for more than hours before they started working on my carAnyway, besides the problem with the brackets, the bumper guard itself is crooked, and there is a dent on top of itThis is supposed to be brand newNow, all we want them to do is to take it out because we are not satisfied with the product and the workmanshipThey could keep the parts and refund as at least $which according to the owner is the cost for the part and they could keep the $for the labor.l
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

THE CUSTOMER WAS IN THE STORE WEEKS AGO AND SAW A SIMILAR CAR WITH A REAR BUMPER BEEN INSTALLED SHOP.SHE ASKED ABOUT THE PRICE AND WE TOLD HER ITS A CUSTOM JOB WHICH MEANS ITS A SPECIAL MADE FOR HER CARSHE LIKED IT AND SHE SAID SHE WILL COME BACK ,AND SHE DID AFTER WEEKWE SHOWED HER A DEMO
ON THE CAR AND SHE APPROVED IT.AND SHE ALSO ASKED US TO WELD THE UPPER PARTS TO PREVENT ANY THEFTWE DID THE JOB AND SHE LEFT , AFTER FEW HOURS SHE CALLED SAYING THAT HER NEIGHBOR TOLD HER IT LOOKS NICE BUT IT SHOULD BE MORE HIGHER AS WELL THE HUSBAND DID TOO,WE TOLD HER WE CAN'T DO IT,IT'S NOT GOING TO LOOK NICE,AFTER THE CUSTOMER INSISTED WE RE DID THE JOB AGAIN WITH NO CHARGE,IT'S AN HOUR AND HALF JOB SO FAR WE DID IT TWICEWHEN SHE WENT BACK HOME THE HUSBAND CALLED BACK COMPLAINING ABOUT THE LOOK OF THE BRACKETS WHICH HOLD THE REAR BUMPER.MY ANSWER WAS WE CAN'T DO ANYTHING THEN HE ASKED FOR HIS MONEY BACK OR HE WILL GO FOR A COMPLAIN AND HE WAS VERY RUDEWE HAVE SPENT OVER HOURS ON THE JOB SO FAR,AND ITS A CUSTOM MADE FOR HIS CAR AND HE WANT US TO TAKE IT BACK AND GIVE HIM A FULL REFUNDBESIDES, WE HAVE A SIGN ON THE WALL STATING THAT WE DON'T GIVE ANY REFUND OR EXCHANGE FOR ANY CUSTOM JOB

We offer a $credit towards your next purchase

Initial Business Response /* (1000, 5, 2017/02/20) */
It was not our recommendation to sell the specified carpetBecause of the motorized traffic in the home our first recommendation was to install a glue down commercial carpetMrs *** and *** (our salesperson) viewed all of our available
patterns and stylesMrs *** did not like the options available from five separate millsOur second recommendation was to install a hard surface itemLaminate, tile, LVT, WPC, etc*** and Mrs *** viewed all the available patterns available from over a dozen different suppliersMrs *** did not like the available options
Despite our recommendation of the more durable options Mrs *** wanted a softer more residential styleShe stated that after researching the carpet on the Mohawk web site it would suit her needsDespite our recommendations, she chose the Mohawk carpet style Lofty Aspirations
Initial Consumer Rebuttal /* (3000, 7, 2017/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Midwest Rug Co did not provide me the warranty information that invalidated the wheelchair! Midwest knew about it, and stated so in December, five months AFTER installationRather than be honest to me about the product, they were anxious to make a saleTheir website advertises customer satisfaction, but so far, this customer rates Midwest a failing score

Initial Business Response /* (1000, 5, 2016/05/05) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mail.com
We are very sorry our customer has been inconvenienced.
He selected a material that we do continuously stock. Due to...

the popularity of this item we decided to add a color from that line. Our salesperson recognized the name and mistakenly assumed the material was here and available for install. As soon as the error was caught action was taken to correct the problem and inform the customer.
These are the steps/action taken:
1.We offered to change to a different color from that line in order to meet the customer's schedule.
The customer does want to stay with the color he originally selected.
2.We are working with the manufacture to expedite shipping. We are shipping rolls as available despite additional shipping charges we may occur. We have enough material to cover this job loaded and headed our way.
Unfortunately our customer needs a guarantee that we will install on/before next Thursday. We are doing everything we can to meet his schedule but as the material is not yet in our hands we cannot make this guarantee.
3.In an effort to make things right the sales person has been trying to line up an evening installation so that our customer doesn't need to take time off of work. But because our customer is so upset our sales person has been waiting to mention this as an option until he knows the material will be here.
4.We are certainly willing to return the customer's deposit so that he can find material to fit his schedule.
Again we apologize for any inconvenience. It was certainly unintentional but we are willing to work with the customer to find a solution.
[redacted]
Midwest Rug
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What choice do I have? I have a torn up house waiting on carpet that may not come. If I refuse I have to stsrt all over and be torn up weeks longer.I do not believe their explanation is acceptable. It all could have been avoided had they not led us to believe they had the product or let us know it was on back order already before taking our money.
#1 Why would I be willing to acceptable a color that does not match other items in the room?
#2 Yes I want a guarantee it will get done on time. I have already been led to believe it would be installed on time and saw little concern to get it resolved.
#3 The only solution I was given was it is supposed to be shipped. The attitude that came across was not one of concern for the customer's satisfaction as it was tough luck.
#4 Really. return my deposit so someone can meet my schedule? After failing to notify me of issues with the order they have taken that possibility off the table.
I still believe I was mislead on purpose. If they truly had been trying they would not have waited to notify me when they knew it was already on back order. They also would have been responsive to my asking to talk to a manager instead of me having to go to the store.
I have little choice at this point, but this is certainly one unsatisfied customer.

I have no...

choice but to except the response from Metro Paving because of the warranty statement on the back of the contract. As for their claim that they were in contact with me, that is far from the truth, please refer to the attached.
Also -The priced of the bid included the repair of foundation block, rerod, and base material as needed. None of these items were necessary and I did not expect to receive a refund because of it, but I did expect better when I had a problem or at very least a straight answer from Metro.
[redacted]

Initial Business Response /* (1000, 8, 2015/11/23) */
we were hired by the builder we were never hired by Ms Sample we installed a builder spec driveway as per the builders plans when you have paver in a driveway water can penetrate into the sub soils and can cause the base material to become soft...

we only followed the builders plans and specs there for there complaint should be with the builder and not us ...we did this project per spec.
Initial Consumer Rebuttal /* (3000, 15, 2015/12/09) */
We have reached out to Stonewood Builders per the response from Metro Paving but at this point Stonewood believes that Metro is liable and needs to stand behind their work. I do not consider this case to be closed given that our driveway is still a mess. We are caught between our Biulder and their subcontractor. What alternatives do I have at this point? Should I file a claim against our Builder.
Would it be helpful to submit photos?
Final Business Response /* (4000, 17, 2015/12/16) */
we do hundreds of driveways per year and this driveway is a builders spec that we followed. We are well within industry standards on this project