Miami Valley Transmission, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The estimate was for $6,I was charged $7,$1,is the difference between the estimate and the invoiceAlso, as far as the argument that the estimator did not see the second space that the movers delivered to affecting the invoice, the estimator did not see the elevator at the second building but said he did not need to see it since I communicated to him that the elevator was standard size for a commercial buildingAlso, there was a staircase available just a few feet away from the elevatorThe movers didn't want to use it to move the lighter items or boxes that could be carried up the stairs (there was a significant amount of lighter boxes) because they would rather wait for the elevatorI wouldn't mind paying more for labor if the labor had used all the means to move us as quickly as possibleI was told by the estimator that this would be an 8-hour move on a Saturday and it was closer to 13-hoursPerhaps the difference came from the movers refusing to use the stairs and rather waiting to take for the elevator at the same time, which I believe should have been reserved for heavier itemsThey brought everything through the elevator including lighter itemsAlso, the elevator was not in use the entire time and there was down time
Regards,
*** ***

September 11, 2017Revdex.comServing Western PA400 Holiday Drive, Suite 220Pittsburgh, PA 15220To whom it may concern;In response to your response to Complaint ID #[redacted] see below. Our salesman was asked to provide two quotes one on a Friday with Maroadi packing and one on a Saturday with the customer packing. The customer moved on Saturday and Maroadi provided the packing. The packing was quoted as $1080.00. If you add the packing to the quote, the estimated cost was $7,267.89. The total cost was $7,611.21 this is a difference of $343.32, The quote is very easy to read and the costs are all labeled!There was a staircase available and the driver decided to wait for the elevator and keep working in place of carrying small cartons up and down flights which would have added more time. Boxes don't take up much space and with a professional loading the elevator that would not have been the decision a 20+ driver/supervisor would make. Our people are professionals and when they must make a decision like the one they made that day, I must believe they made the best decision for our customer and what they had to load. The difference is one hour and by law this is very acceptable in the moving industry.Maroadi Transfer & Storage, Inc has been in business for 50 years and is a preferred mover by many in the City. We would never jeopardize our reputation by not doing our best.Respectfully,MAROADI TRANSFER & STORAGE, INC.Mary *. M[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have provided my documentation, which appears to be only reviewed by Maroadi Transfer and not the Revdex.com, or possibly there is just no response from the Revdex.com.
The packing day is not in question but it keeps being addressed. The Saturday moving day where I watched several men stand around waiting for an elevator when stairs were available is in question. Since that has been overlooked and the Company is not responding to it, I'll move on from this complaint. Please know I do not feel it was adequately addressed and I feel the business practices are not ethical.
Regards,
[redacted]