MIB Limousine Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What the business is claiming is and lies The driver did not offer a ride within minutes She was already giving ride to another passenger when I called her She said she neeed to double check with her supervirosShe called me back at 6:am and said she can give a ride after 30-minutes by which I would have been late for my flightThe driver initially did not ring the door bell and as I explained in the original claim and left after only calling my cell phonesince I was leaving for an international destination my cell phone was turned off and put in my carbagit would have been a reasonable effort for the driver to ring the door-bell at least onceinstead they started charging my card without providing the service which is considred theftI should mention that the company has done absolutely nothing to resolve the issue except feeding a bunch of lies to Revdex.comPlease review other Revdex.com complaints about this company.This is their habit and practice based on my experience and the experience of others on Yelp and Revdex.com: they send out a car to a clientthe driver only calls the client's cell phoneThey are hoping that the client does not pick up the cell phone so they can charge the client the full route fare as well as some hypothetical overtime (which is double charge for the same time spent )They never make any other type of attempt to let the client know of their presence because if they leave they can charge the first client and possibly go to the next client in a very short amount of timeThey never ring the bell or knock the doorThey have stolen money from my credit card account which is fraudulentThey never deserve to be a member of business BureauI have also complained to the California Public Utility Comission in order to get ther Taxi license suspended.Simply they did not give me the ride and started charging my card all these feestherefore I conclude that this company is run by an unethical crook Regards, [redacted]

To whom it may concern, I am writing you about the clients complain Until the last incident on 04/26/2014, the client has used our services three times before and we had never encountered such problems(See attachment 1)Two out of three of these pickups were from the client’s residence and we had used the same number ###-###-#### to reach the customer at all occasions and we delivered our services The service has been booked by the customer himself online via our online booking systemThe client has agreed to our reservation agreement before confirming his tripPlease see the reservation agreement that has been attached for your review(attachment 2) Our driver had arrived to the pick up location minutes earlier, at am due to the fact that client stated on his booking that he had an international flightShe called him many times, could not get hold of himOur office as well tried to call the client and the client did not respondOur driver left the location at am after confirming with the dispatcher.( Please see the attached GPS records of the vehicle ) It was about 6:am to 6:am when she finally received a call from the client He was very apologetic and said that his alarm did not go off and he overslept He also stated that the sound on his phone was off and he didn’t hear her calling him She then offered to come back and get him He said no because she was about minutes away and he had to take his car and get on his way to the airport since he was already lateThe client had a am flight to catch She then called the office and spoke with the dispatcher and told her what was going on and that the client had finally called her but chose to take his own car since he overslept and didn’t have time to wait for her to come back to get himPlease see our driver’s statement(Attachment 4) And below is the word to word statement of our dispatcher on duty at the time of the incident “ [redacted] got there mins early to the pick upShe waited till mins before the pick time to call the passenger and notify her that she has arrivedminutes after the pick up time [redacted] called me to tell me that he was not answering so both [redacted] and I called the client multiple times and I left him multiple voicemailsI had [redacted] leave mins after the pick up time so she would be able to make it to her next pick up on timeHe called Leslie mins she left and was very apologetic asking if she can come back and pick him upShe said he was mins away but she can turn around and pick him up but he said that that’s too long and that he has to go now so he took his own carWhen I called to follow up with him he said that his phone was on silent that is why he didn't pick up his phoneWe also went over the charge that we charged himHe said it wasn’t fair to charge him the waiting fee as well and to refund that chargeI told him that I'll speak with management He then called a couple days later with a different story saying that his phone was off and that he packed it in his bags, therefore he couldn’t pick up his phoneWe have the recordings of his phone calls to the office to back up this story.” The client called us in multiple occasions and stated that it was not fair to charge him for waiting fee and for the service because he could not use the serviceHe requested one of the fees to be waivedAs a one time courtesy, we waived the waiting fees and send him the receipt of the credit(attachment 5) and we thought the problem was resolvedWe took the action that was suggested by the client himself initially to make him happy Now, the client is being unreasonable and requesting all the charges to be refundedThe client had written a bad review on yelp.com, filed a complaint with Revdex.com, filed a complaint with PUC and today we received his charge back request from the credit card company In conclusion, our driver was there at the scheduled day and time in our contract We made more than reasonable effort to get hold of the clientOur drivers are not supposed to ring the doorbells to make contact with the clientsIn the age of technology, it is a common sense that people use phones to communicate, not bellsEspecially, when they have an arranged meeting / pickup, people usually keep an eye on their phones to keep in touch with the other partyOur drivers are reasonable enough not to ring the doorbell so that they wouldn't disturb an entire household especially at am in the morningWe are also wondering if the client was so concerned about catching his flight and was ready to leave at am as his scheduled pick up time, what took him so long to return our calls or call our office to ask where his driver wasUnfortunately, the client is changing his story constantly We will be respecting PUC’s and Revdex.com's fair decision in this matter and we would like the customer to remove their untruthful reviews from the internet We are reserving our right to take a legal action against this customer for damaging our company’s reputation and punitive damages Feel free to contact me with any questions regarding this matter Regards, [redacted] *** MIB Limousine Services LLC President

By law, before each run, our drivers must fill the vehicle inspection report and report if there is any defects with the vehicleBefore this run, as stated on the vehicle operators daily inspection report, the vehicle's air conditioning system and everything else was working fine in the vehicleWe had checked all the fluid levels,including Freon levels,which is the cooling agent in our air conditioning systemsAll the levels in the vehicle were fine and our chauffeur also reported that the back of the vehicle was as cold as a meat locker when he arrived to the client's house When the driver reported the AC problems in the vehicle during his run, we inspected the vehicle again around pmWhen the driver got to the office, the back of the vehicle was ice coldWe checked all the fluid levels including Freon and everything was still perfectly fineThe AC was blowing ice coldWe sent the same vehicle at pm same day from San Diego to Irvine area for a concertThe vehicle performed without a single problem, AC was running perfectly fine and we did not receive a single complain from the next client Moreover, we are also required by law to inspect this type of vehicles every days The vehicle was inspected by our operations manager on 07/24/as well, two days before the job and there was nothing malfunctioning in the vehicle Ironically, the client refused to sign the reservation agreement before the job started which is a red flag in my opinionIf I was aware of this, I would ask the driver not to start the job before getting a signature I do believe that either the client could not operate the air conditioning system or trying to take advantage of our companyDespite the fact no errors found on our end, we still offered the customer a 20% off due to their statementThe client refused to take it All the statements that I have made above are backed up by witness statements, vehicle GPS records and vehicle inspection reports We checked all the components of the car before and after the job, we sent the vehicle to a different customer and the job was completed flawless Feel free to call me with any questions regarding this matter Thank you,

At *** ** *** Transportation, we take pride in what we do and we do not mind going for the extra mile for our
customers.
We have been in business since and this is the first time a client is blaming our driver for not knocking the doorbell at am in the morning.
The same client has used our service times before and we have always used cell phones or land lines to communicate with the client
The driver has left the client's residence after waiting for him for minutesNeither the driver nor our agent could get hold of the client
The client eventually called our driver around am and our driver offered him to be there in minutes because she had already left.
The client chose to to take his own car to get to the airport due to the fact that he had an am flight to catch

To whom
it may concern,
I am
writing you about the clients complain.  Until the last incident on 04/26/2014, the
client has used our services three times before and we had never encountered
such problems. (See attachment 1)Two out of three of these pickups were from
the client’s residence and we had used the same number ###-###-#### to reach
the customer at all occasions and we delivered our services.  The service has been booked by the customer
himself online via our online booking system. The client has agreed to our
reservation agreement before confirming his trip. Please see the reservation agreement
that has been attached for your review. (attachment 2)
Our driver had arrived to the
pick up location 15 minutes earlier, at 05.45 am due to the fact that client stated
on his booking that he had an international flight. She called him many times,
could not get hold of him. Our office as well tried to call the client and the
client did not respond. Our driver left the location at 06.45 am after
confirming with the dispatcher.( Please see the attached GPS records of the
vehicle )
 
It was about 6:50 am to 6:55 am when she finally received a call from
the client.  He was very apologetic and
said that his alarm did not go off and he overslept.  He also stated that the sound on his phone
was off and he didn’t hear her calling him. 
She then offered to come back and get him.  He said no because she was about 10 minutes
away and he had to take his car and get on his way to the airport since he was
already late. The client had a 08.00 am flight to catch.
 
She then called the office and
spoke with the dispatcher and told her what was going on and that the client
had finally called her but chose to take his own car since he overslept and
didn’t have time to wait for her to come back to get him. Please see our driver’s
statement. (Attachment 4)
And below is the word to word statement
of our dispatcher on duty at the time of the incident.
“[redacted] got there 13 mins early to the pick up. She waited
till 5 mins before the pick time to call the passenger and notify her that she
has arrived. 5 minutes after the pick up time [redacted] called me to tell me that
he was not answering so both [redacted] and I called the client multiple times and
I left him multiple voicemails. I had [redacted] leave 40 mins after the pick up
time so she would be able to make it to her next pick up on time. He called Leslie
10 mins she left and was very apologetic asking if she can come back and pick
him up. She said he was 10 mins away but she can turn around and pick him up
but he said that that’s too long and that he has to go now so he took his own
car. When I called to follow up with him he said that his phone was on silent
that is why he didn't pick up his phone. We also went over the charge that we
charged him. He said it wasn’t fair to charge him the waiting fee as well and
to refund that charge. I told him that I'll speak with management.  He
then called a couple days later with a different story saying that his phone
was off and that he packed it in his bags, therefore he couldn’t pick up his
phone. We have the recordings of his phone calls to the office to back up this
story.”
 
The client called us in multiple
occasions and stated that it was not fair to charge him for waiting fee and for
the service because he could not use the service. He requested one of the fees
to be waived. As a one time courtesy, we waived the waiting fees and send him
the receipt of the credit(attachment 5) and we thought the problem was
resolved. We took the action that was suggested by the client himself initially to make
him happy.
Now, the client is being
unreasonable and requesting all the charges to be refunded. The client had written
a bad review on yelp.com, filed a complaint with Revdex.com, filed a complaint with
PUC and today we received his charge back request from the credit card company.
 
In
conclusion, our driver was there at the scheduled day and time in our contract.
We made more than reasonable effort to get hold of the client. Our drivers are
not supposed to ring the doorbells to make contact with the clients. In the age
of technology, it is a common sense that people use phones to communicate, not
bells. Especially, when they have an arranged meeting / pickup, people usually
keep an eye on their phones to keep in touch with the other party. Our drivers
are reasonable enough not to ring the doorbell so that they wouldn't disturb an
entire household especially at 06.00 am in the morning. We are also wondering
if the client was so concerned about catching his flight and was ready to leave
at 6 am as his scheduled pick up time, what took him so long to return our
calls or call our office to ask where his driver was. Unfortunately, the client
is changing his story constantly.
We will
be respecting PUC’s and Revdex.com's  fair decision in this matter and we would like the customer
to remove their untruthful reviews from the internet.
We are
reserving our right to take a legal action against this customer for damaging
our company’s reputation and punitive damages.
 
Feel
free to contact me with any questions regarding this matter.
 
Regards,   [redacted] MIB
Limousine Services LLC
President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What the business is claiming is false and lies.  The driver did not offer a ride within 10 minutes . She was already giving ride to another passenger when I called her . She said she neeed to double check with her supervirosShe called me back  at 6:56 am and said she can give a ride after 30-40 minutes by which I would have been late for my flight. The driver initially did not ring the door bell and as I explained in the original claim and left after only calling my cell phone. since I was leaving for an international destination my cell phone was turned off and put in my carry-on bag. it would have been a reasonable effort for the driver to ring the door-bell at least once. instead they started charging my card without providing the service which is considred theft. I should mention that the company has done absolutely nothing to resolve the issue except feeding a bunch of lies to Revdex.com. Please review other Revdex.com complaints about this company.This is their habit and practice based on my experience and the experience of others on Yelp and Revdex.com: they send out a car to a client. the driver only calls the client's cell phone. They are hoping that the client does not pick up the cell phone so they can charge the client the full route fare as well as some hypothetical overtime (which is double charge for the same time spent ). They never make any other type of attempt to let the client know of their presence because if they leave they can charge the first client and possibly go to the next client in a very short amount of time. They never ring the bell or knock the door. They have stolen money from my credit card account which is fraudulent. They never deserve to be a member of business Bureau. I have also complained to the California Public Utility Comission in order to get ther Taxi license suspended.Simply they did not give me the ride and started charging my card all these fees. therefore I conclude that this  company is run by an unethical crook .
Regards,
[redacted]

border: 0px; font-size: 14px; font-stretch: inherit; line-height: 17.9999408721924px; vertical-align: baseline; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; color: #333333;">By law, before each run, our drivers must fill the vehicle inspection report and report if there is any defects with the vehicle. Before this run, as stated on the vehicle operators daily inspection report, the vehicle's air conditioning system and everything else was working fine in the vehicle. We had checked all the fluid levels,including Freon levels,which is the cooling agent in our air conditioning systems. All the levels in the vehicle were fine and our chauffeur also reported that the back of the vehicle was as cold as a meat locker when he arrived to the client's house. 
When the driver reported the AC problems in the vehicle during his run, we  inspected the vehicle again around 04.30 pm. When the driver got to the office, the back of the vehicle was ice cold. We checked all the fluid levels including Freon and everything was still perfectly fine. The AC was blowing ice cold. We sent the same vehicle at 06.00 pm same day from San Diego to Irvine area for a concert. The vehicle performed without a single problem, AC was running perfectly fine and we did not receive a single complain from the next client.
Moreover, we are  also required by law to inspect this type of vehicles every 45 days.  The vehicle was inspected by our operations manager on 07/24/2014 as well, two days before the job and there was nothing malfunctioning in the vehicle. 
Ironically, the client refused to sign the reservation agreement before the job started which is a red flag in my opinion. If I was aware of this, I would ask the driver not to start the job before getting a signature.
I do believe that either the client could not operate the air conditioning system or trying to take advantage of our company. Despite the fact no errors found on our end, we still offered the customer a 20% off due to their statement. The client refused to take it. 
All the statements that I have made above are backed up by witness statements, vehicle GPS records and vehicle inspection reports.
We checked all the components of the car before and after the job, we sent the vehicle to a different customer and the job was completed flawless.
Feel free to call me with any questions regarding this matter.
Thank you,

Review: I did make a reservation with MIB transportation for an airport ride from my residence at [redacted] Del Mar San Diego 92130 at 6:00 am Saturday 4/26/2014. The initial quote was for $64.80 for the taxi ride from my residence mentioned above to San Diego airport. However, I got charged for the service I never received. The driver did not ring the doorbell or knock on the door to alert us of her presence. She apparently called my cell phone only, and since I was leaving for an international trip my cell phone was put on silence mode in my carry-on bag. When I called her at around 6:40 Am she was already on her way to pick up the next customer. I never got a ride from this taxi company. As for the facts stated above, I cannot verify that the driver was present at my residence at the time mentioned. It would have been common sense that if the driver was present, she would have rang the doorbell at least once to notify me of her presence. I had to use my personal vehicle to commute to the airport. The driver did not make reasonable effort to inform me of her presence. The reasonable effort is to at least ring the doorbell (there is a reason there is a doorbell in place so people use it to inform the house residents of their presence) or knock on the door to make sure the house residents are aware of her presnece. Hence, I am disputing the charge of $64.80 posted on my credit card as the service was not rendered to me and the driver did not make reasonable effort to inform me of her presence.

Initially, MIB transportation also made an additional charge of $36 to my credit card for over-time. I called MIB several times to let them know that they are not authorized to run my credit card as I did not receive the service. This is all regarding the taxi ride that I never received. Charging over time on top of the fair is double charging for a ride I never received. MIB transportation eventually refunded the $36 overtime charge back to my credit card on 4/30/2014 . I do not believe they should have charged my credit card while they did not provide the service to me. the driver should have rang the doorbell and she didn't. they did not provide the service they cannot charge my credit card any amount they wish.Desired Settlement: refund me the $64.80 back to my credit card ASAP and make sure your driver rings the doorbell next time.

Business

Response:

At [redacted] Transportation, we take pride in what we do and we do not mind going for the extra mile for our customers.

We have been in business since 2009 and this is the first time a client is blaming our driver for not knocking the doorbell at 06.00 am in the morning.

Review: When San Diego is having a heatwave you would think that all Limo companies would double check their cars to make sure the air works...End of July-heatwave, MIB sends us to Temecula for my birthday in a car with air that is not only shorting out , but blowing hot air into the car. The car was a wreck..and they obviously we're busy because of comic con, but they sent us a car that should be out of commission. No ice..no waters...whatever, but most companies provide that. Exposed screws right behind passengers heads, falling apart interior, but it gets better. The driver was totally unapologetic, as was the company...AND refused any compensation, AND..the driver was almost crying when we told him we were going to complain to the company. Said he couldn't get in trouble again...what??? The receptionist who we had contacted several times during our fire ride to hell said they ran a complete diagnostic test.....so...THEY obviously don't care about lying either. I am planning on having everyone in the limo also go online to help...AND report to the Revdex.com...AND find out two regulates Limo transportation and file a report. Awful experience... Except for my dear friends...who sweated all day and still were troopers.Desired Settlement: Refund of service/ride.

Business

Response:

By law, before each run, our drivers must fill the vehicle inspection report and report if there is any defects with the vehicle. Before this run, as stated on the vehicle operators daily inspection report, the vehicle's air conditioning system and everything else was working fine in the vehicle. We had checked all the fluid levels,including Freon levels,which is the cooling agent in our air conditioning systems. All the levels in the vehicle were fine and our chauffeur also reported that the back of the vehicle was as cold as a meat locker when he arrived to the client's house.

When the driver reported the AC problems in the vehicle during his run, we inspected the vehicle again around 04.30 pm. When the driver got to the office, the back of the vehicle was ice cold. We checked all the fluid levels including Freon and everything was still perfectly fine. The AC was blowing ice cold. We sent the same vehicle at 06.00 pm same day from San Diego to Irvine area for a concert. The vehicle performed without a single problem, AC was running perfectly fine and we did not receive a single complain from the next client.

Moreover, we are also required by law to inspect this type of vehicles every 45 days. The vehicle was inspected by our operations manager on 07/24/2014 as well, two days before the job and there was nothing malfunctioning in the vehicle.

Ironically, the client refused to sign the reservation agreement before the job started which is a red flag in my opinion. If I was aware of this, I would ask the driver not to start the job before getting a signature.

I do believe that either the client could not operate the air conditioning system or trying to take advantage of our company. Despite the fact no errors found on our end, we still offered the customer a 20% off due to their statement. The client refused to take it.

All the statements that I have made above are backed up by witness statements, vehicle GPS records and vehicle inspection reports.

We checked all the components of the car before and after the job, we sent the vehicle to a different customer and the job was completed flawless.

Feel free to call me with any questions regarding this matter.