MIB Solutions, Inc.

This dispute is notresolvedI am executor of estates all being neighborsMIB company should beinvestigated for advertisement and ripping off people by misleading buyerto believe that they are purchasing a policy reportsThis is my rebuttal andthis complaint is not resolvedI request that you re-open it
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Mr& Mrs***MIB has tried to answer your compliant previously, unfortunately not to your satisfactionWe have searched our disclosure records and our requests to use our Policy Locator Service (life insurance policy searches) and can't find evidence of your request under the names of *** *** or *** ***If we are in error, and you are speaking about our life insurance policy locator, I assure you we have never received an application for this, nor obviously have we received any form of payment from you in exchange for these services.Unless you can state your claim more clearly so we can identify your claim, I will consider our previous answers adequate as there is not much more I can do.Sincerely,*** ***Director of Corporate Communications

Revdex.com:
TThis business can send as a accommodation as acknowledging the need and rights as Business in in violation of due process right denial.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
Regards,
*** ***

The customer's description of our services are not accurate. As described in excruciating detail at ***, the fee is for the search and MIB does not offer refunds on this service. This is something that the customer acknowledged and agreed to prior to ordering (twice)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Reject: as a accommodation from the MIB to [redacted]. wife [redacted] both of permanent address [redacted] provide copies of Each Individuals MIB as accreditation and accommodation.Thanks in advance [redacted].[redacted]

Dear Mr. & Mrs. [redacted],MIB would like to address the concerns you have raised with the Revdex.com, but we are having difficulty determining the nature of your complaint. MIB is committed to the principle that every consumer is entitled to know the contents of his or her MIB...

Consumer File, and to correct any inaccurate or incomplete information.  As a nationwide specialty consumer reporting agency under the Fair Credit Reporting Act, there is no charge to request a free copy of your MIB Consumer File once per year directly from MIB. Only you can request an MIB Consumer File on yourself (therefore, Mrs. [redacted] will need to request her own file separately). In addition, in the event that you have received an adverse underwriting decision letter from an insurer indicating that an MIB record influenced the underwriting process which resulted in your application being rated or declined, then MIB will provide you with an additional free copy of your MIB Consumer File (in addition to your free annual copy). We have checked our records and it does not appear that you or Mrs. [redacted] have obtained copies of your respective MIB Consumer Files.  If you would like to do so, you can visit www.mib.com for more information or call our toll-free line at 1-[redacted].  After you obtain your MIB Consumer Files from MIB, we will provide you with instructions on how to seek a correction or modification of any information that you feel is inaccurate or incomplete. If this does not address your complaint against MIB, please email us directly at [redacted] with additional details so we can better understand the nature of your complaint.  Thank you. [redacted]Director, Marketing & Corporate CommunicationsMIB

Normally MIB does not respond publicly to complaints as we prefer to deal with our customers directly.  However, there are numerous inaccuracies in this complaint that I will address.  First, to order a Policy Locator report, the subject of the search must be deceased (and must be proven...

to be deceased during the ordering process).  So it would not be possible for the complainant to search "...[redacted] and [redacted]" of the deceased as she states unless they were also both deceased.   Even then, these would require separate fees to search.  Second, to order a search on someone you must have a stated interest (close relative, executor of a will, etc...).  So, it would not be possible for the complainant to search on the neighbor of someone.  MIB would not disclose information under those circumstances.   And third, MIB does not have a system in place to do a "Pre-Search" to see if any information is available prior to paying the fee.  You can order a search and we will conduct a search, but the search is done entirely offline and we are not able to tell anyone ahead of time that information is or is not available.   The system simply is not built that way, so I do not know what the complainant is referring to in this instance when she says that MIB told her "information had been found and readily if I pay $75 each to receive report".  This is simply not true.   The scope of the search is described in extreme detail at [redacted].  And, as described in numerous places on this website, the fee is to cover the cost of conducting a search and there are no refunds.

Dear Mr. & Mrs. [redacted],MIB would like to address the concerns you have raised with the Revdex.com, but we are having difficulty determining the nature of your complaint.  MIB is committed to the principle that every consumer is entitled to know the contents of his or her MIB Consumer File, and to correct any inaccurate or incomplete information.  As a nationwide specialty consumer reporting agency under the Fair Credit Reporting Act, there is no charge to request a free copy of your MIB Consumer File once per year directly from MIB.  Only you can request an MIB Consumer File on yourself (therefore, Mrs. [redacted] will need to request her own file separately). In addition, in the event that you have received an adverse underwriting decision letter from an insurer indicating that an MIB record influenced the underwriting process which resulted in your application being rated or declined, then MIB will provide you with an additional free copy of your MIB Consumer File (in addition to your free annual copy). We have checked our records and it does not appear that you or Mrs. [redacted] have obtained copies of your respective MIB Consumer Files.  If you would like to do so, you can [redacted] for more information or call our toll-free line at 1-[redacted].  After you obtain your MIB Consumer Files from MIB, we will provide you with instructions on how to seek a correction or modification of any information that you feel is inaccurate or incomplete. If this does not address your complaint against MIB, please email us directly at [redacted] with additional details so we can better understand the nature of your complaint.  Thank you. [redacted]Director, Marketing & Corporate CommunicationsMIB

Mrs. [redacted], Based on your rejection comments, it appears that you would like to request a copy of your MIB Consumer File.  You can request free disclosure of your MIB Consumer File by calling the MIB toll-free telephone number at [redacted] or you can submit a request on-line on our...

website at [redacted].  Unfortunately, we cannot process your request for disclosure with only the information provided in your Revdex.com complaint.  You will need to use MIB’s streamlined processes (our toll free number or the website linked above) so we can obtain the requisite information from each of you to search our database.   You may only request your own record and a request cannot be made on your behalf by somebody else.  You will be asked to provide personal identification information to assist us in locating a record, if one exists.  At the conclusion of the information collection process, you will be asked to certify under penalty of law that the information you provided was accurate and complete.  Should a record exist, MIB will mail you all information within 15 calendar days.

Mr. & Mrs. [redacted],Based on your rejection comments, it appears that you would like to request a copy of your MIB Consumer File.  You can request free disclosure of your MIB Consumer File by calling the MIB toll-free telephone number at [redacted] or you can submit a request on-line on our website at [redacted]  Unfortunately, we cannot process your request for disclosure with only the information provided in your Revdex.com complaint.  You will need to use MIB’s streamlined processes (our toll free number or the website linked above) so we can obtain the requisite information from each of you to search our database.  You may only request your own record and a request cannot be made on your behalf by somebody else.  You will be asked to provide personal identification information to assist us in locating a record, if one exists.  At the conclusion of the information collection process, you will be asked to certify under penalty of law that the information you provided was accurate and complete.  Should a record exist, MIB will mail you all information within 15 calendar days.MIB Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Regards,
[redacted]

Revdex.com: as a accommodation as a major global terminal provider component should provid [redacted] Jr and wife [redacted] each individual a duplicate annual report under the fair [redacted] Act
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]