Mica Beauty / OroGold Cosmetics

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ October 2, [redacted] ***& Revdex.com Revdex.com CASE #: XXXXXXXX Dear Ms [redacted] and Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number XXXXXXXXWe have contacted Ms [redacted] to review her request by phone on 10-1- Although we do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and registerOur policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-soldIn effort to maintain the highest standard of customer service we have reached out to the customer and have successfully resolved the matter to the customer's satisfaction with a 30% partial refund We consider this case XXXXX now closed Yours sincerely, OROGOLD Cosmetics Customer Service Department Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I informed the customer service representative who contacted me that I did not use the products and was happy to ship them back unopened for a full refundPlease note the customer representative was unnecessarily short with me when I expalined it wasn't a reasonable policy when the sales and product is so misleading on what it does and is so expensiveThe problem with the products and why I felt it was misleading is that the claim during the product demonstration is that the product is exfoliating your skinIt is notAs the customer service representative agreed, it is a mild cleanser that is all it is doingThis is not an exfoliation of the skin you are seeing but ingredients in the product collecting and "balling up"The salesmen was so nice during the demonstration that I honestly didn't think the company would be misleading on the products claims as it is an expensive product lineHowever, they are and should be stating in the product demonstration that it is a cleanser and not an exfoliation of the skin the customer is seeingI requested a full refund for the misleading claims made and to have my request reviewed by a supervisorThe customer service rep did email me back (10/05) then with an offer of a full refund once they received confirmation the items were shippedI have shipped the items USPS 2day air tracking # XXXX XXXX XXXX XXXX XXXX XX, as of today 10/I have provided this tracking # and my credit card information by email to the customer service rep, as requested, and requested the full refund as offered be processedI also asked that my credit card information be securedI am now waiting a responseIf my full refund is processed I am satisfied with the response Final Business Response / [redacted] (4000, 14, 2015/10/12) */ October 12, [redacted] ***& Revdex.com Revdex.com CASE #: XXXXXXXX Dear Ms [redacted] and Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number XXXXXXXXWe have been in communication with Ms [redacted] to review her request Although we do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and registerOur policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-soldIn effort to maintain the highest standard of customer service we have reached out to the customer and have successfully resolved the matter to the customer's satisfaction with full refund We consider this case now closed Yours sincerely, OROGOLD Cosmetics Customer Service Department Final Consumer Response / [redacted] (2000, 19, 2015/10/14) */ I have received the full refund from the seller, OrogoldThis matter is now resolvedThank you for your help [redacted] ***

Initial Business Response /* (1000, 5, 2016/04/21) */
April 21, 2016
Revdex.com
[redacted]
[redacted] XXXXX
[redacted] # XXXXXXXX
Dear Revdex.com and [redacted],

We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case...

number mentioned above, filed on 4/13/2016.

We do have a no-refund policy at all OROGOLD store location with exchanges only within 30 days. This policy is clearly stated on both the receipt and register. Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold.
In effort to maintain the highest standard of customer service we have offered [redacted] a partial refund $144.50 regardless of our policy.
The customer informed us that she will be expecting a check from the store and is satisfied.
Thank you for your assistance,
Sincerely yours
OROGOLD Cosmetics
Customer Service Department
Initial Consumer Rebuttal /* (2000, 7, 2016/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
First of all, not all of the products have been opened or used. Secondly, it took me 5 phone calls and nearly a week to get an appropriate response from the company. Each time I called them, I was told that they would look into the matter and get back to me or have a manager contact me. This never happened until they received my complaint to the Revdex.com. I have been promised a return of the $144.50 in the form of a check. If it is not received within the next 2 weeks, I will file another complaint. Thank you for your help.
[redacted]

Initial Business Response /* (1000, 5, 2015/10/02) */
October 2, 2015
[redacted]& Revdex.com
Revdex.com CASE #: XXXXXXXX
Dear Ms. [redacted] and Revdex.com,
We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number XXXXXXXX. We have contacted Ms. [redacted] to...

review her request by phone on 10-1-2015.
Although we do have a no-refund policy at all OROGOLD store location with exchanges only within 30 days. This policy is clearly stated on both the receipt and register. Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold. In effort to maintain the highest standard of customer service we have reached out to the customer and have successfully resolved the matter to the customer's satisfaction with a 30% partial refund.
We consider this case XXXXX now closed.
Yours sincerely,
OROGOLD Cosmetics
Customer Service Department
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the customer service representative who contacted me that I did not use the products and was happy to ship them back unopened for a full refund. Please note the customer representative was unnecessarily short with me when I expalined it wasn't a reasonable policy when the sales and product is so misleading on what it does and is so expensive. The problem with the products and why I felt it was misleading is that the claim during the product demonstration is that the product is exfoliating your skin. It is not. As the customer service representative agreed, it is a mild cleanser that is all it is doing. This is not an exfoliation of the skin you are seeing but ingredients in the product collecting and "balling up". The salesmen was so nice during the demonstration that I honestly didn't think the company would be misleading on the products claims as it is an expensive product line. However, they are and should be stating in the product demonstration that it is a cleanser and not an exfoliation of the skin the customer is seeing. I requested a full refund for the misleading claims made and to have my request reviewed by a supervisor. The customer service rep did email me back (10/05) then with an offer of a full refund once they received confirmation the items were shipped. I have shipped the items USPS 2day air tracking # XXXX XXXX XXXX XXXX XXXX XX, as of today 10/05. I have provided this tracking # and my credit card information by email to the customer service rep, as requested, and requested the full refund as offered be processed. I also asked that my credit card information be secured. I am now waiting a response. If my full refund is processed I am satisfied with the response.
Final Business Response /* (4000, 14, 2015/10/12) */
October 12, 2015
[redacted]& Revdex.com
Revdex.com CASE #: XXXXXXXX
Dear Ms. [redacted] and Revdex.com,
We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number XXXXXXXX. We have been in communication with Ms. [redacted] to review her request.
Although we do have a no-refund policy at all OROGOLD store location with exchanges only within 30 days. This policy is clearly stated on both the receipt and register. Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold. In effort to maintain the highest standard of customer service we have reached out to the customer and have successfully resolved the matter to the customer's satisfaction with full refund.
We consider this case now closed.
Yours sincerely,
OROGOLD Cosmetics
Customer Service Department
Final Consumer Response /* (2000, 19, 2015/10/14) */
I have received the full refund from the seller, Orogold. This matter is now resolved. Thank you for your help.
[redacted]