Initial Business Response / [redacted] (1000, 7, 2016/02/22) */ We had sold a machine to [redacted] on January 19th As per policy she spoke with the finance company the following day to the terms and that she was wanting to complete the transactionWe did not hear anything opposed to this until the beginning February, well past the cancellation terms on the contract, although the office phone number is listed on all of our paperwork and someone is in the office from 9:00am until 8pm Monday through FridayWhen we spoke to her in February she said she would like to cancel I did look into the contract and informed that she was past that dateShe then stated that she had talked to [redacted] and mailed a cancellation on the 22ndI spoke with [redacted] and he hadn't spoken to herI asked her for a tracking number from sending the cancelationShe said that she didn't have oneWe as of today X-still have not received a cancellation from Ms [redacted] Had we received a notice of cancellation or a call prior to the cancellation date we would have gladly accommodated Ms [redacted] However since we did not we aer not able to cancel the contract Sincerely, [redacted] Sales Manager 02-17- Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/02) */ I received your letter with the company's responseYes I did talk to someone from finance company but concerning date of payment and before I cancelledWhile they claim I never spoke with ***, the enclosed copy of my phone records show where I called him on friday Jan 22nd at 11:am as I stated Since I was told that I could deal with [redacted] on anything I needed (his words) I thought my call of cancellation to hiim before deadline and telling him I was mailing the letter that day would have been reported back to his companyClearly it did notWhen I failed to hear from anyone the next week, I did try several times to call, no answer so they were not at office I finally did get through to leave a message on thurs Jan 28th But no returned call from themWhen I finally talked to someone in the office that was when she informed me they did not receive my letterWhile they claim to have not received the letter, I've never gotten it back and it had a clear return addressClearly this company is not going to stand behind what their salesman claimed he would do or he is not telling them the whole truth of the phone callSince the loan payment was now due this past week, I chose to pay them off to keep my good creditI still believe this company should stand behind what [redacted] said and give me back my money, but unless honesty comes into play, Il'l take this as a hard learned lessonThank you for your help in trying to get this resolvedMaybe honesty and trust aren't as they were in the past [redacted] Final Business Response / [redacted] (1000, 14, 2016/03/15) */ Concerning [redacted] #XXXXXX We still have not received a written form of cancellation from Ms [redacted] , as per the contract that she signed with usWe are in the office from 9:am until pm Monday through FridayOur representative states that he never spoke to herIf we had received a letter of cancelation in person or through the mail we would, as we have for others canceled the contractThe time she contacted us was clearly past the date of cancelation Sincerely [redacted] Mills
Mrs*** attempted to return her merchandise well outside of the allowed cancellation timeframe, which is clearly stated in bold on the contract signed by both parties, and the contract had already been sold to a finance companyShe had her pastor contact us and the situation was explained to
himWe believe the matter has been resolvedWe will be happy to provide any future service Mrs*** may require
Initial Consumer Rebuttal /* (3000, 10, 2017/06/12) */
Revdex.com Comment: "I will settle for the dollars and keep the machine or I will bring it back and you can return my money" This falls within the grounds for elder exploitation the retail value of the machine itself is dollars and they are trying to get over 3,Consumer attempted to contact the company by going to the office with the machine as well as contacting them by the phone number provided both attempts were unsuccessfulBoth of these were within the allotted timeConsumer states that she was not in the frame of mind to make an outrageous purchaseThe reason why the company/sales associate could get into her house was because the company offered a free survey regarding allergies and they also took the old vacuum
Final Business Response /* (4000, 12, 2017/06/17) */
To the best of our knowledge, Mrs*** was of sound mind and body when she made the purchase on April 19thThere were absolutely no indications that she wasn't completely aware of her decisionThe day free look written on the contract in bold next to her signature was good through April 21stShe could have returned the item and received a full refund during that periodOn April 27th at approximately p.m., Mrs*** verbally verified on a recorded line with the finance company that she agreed to all of the terms of the purchaseThe first indication that she changed her mind was on May 15th, almost a month after the purchase, when she and her pastor came by the office before we openedOn Tuesday May 16th, we received a voicemail, prior to our office hours, from her pastor stating that she was upset and wanted to cancel the purchaseHe was immediately contacted and it was explained to him that the contract had already been sold to the finance company and no longer had any type of rescission rights
Additionally, Mrs*** paid standard retail price of $2,+ sales tax of $197.22, for a total of $2,I am not certain where the $retail price referenced in the complaint was taken, but it is entirely incorrect
This seems to be a clear case of buyer's remorse and slanderNone of the information contained in the complaint is accurateEven the documents Mrs*** submitted contradict the complaint
We always attempt to do business with utmost professionalism and respectWe stand behind our products and our serviceThis is an unfortunate case where a customer changed their mind well beyond the time frame when we could have rescinded the contract from the finance company and accepted the return of the merchandiseWe regret that there is no further action we are able to do at this time
Initial Business Response /* (1000, 5, 2017/01/31) */
Contact Name and Title: [redacted]
We were saddened to hear about [redacted]'s passing and our sincerest condolences to her friends and family. As many of our customers...
do, [redacted] chose to purchase our product using a 3rd party credit company, which we do help facilitate by processing the paperwork. We have no direct affiliation with any of the credit companies. Due to [redacted]'s credit rating, the credit company required a co-signor in order to accept the debt. We do offer a free no-risk 3 day look period, during which time customers can cancel for any reason. After that time, the agreements are assigned to the applicable credit company as non-recourse loans and we are no longer a party on the contract. As far as the 30 days referenced in the complaint, that was never expressed by any representative of Health and Home. All cancellation terms and instructions are clearly marked in bold letters on the Purchase Agreement, which [redacted] and the complainant both signed. The total price appears clearly twice on the Purchase Agreement, as well, and was never indicated otherwise. The timing of [redacted]'s passing is certainly unfortunate, and we are certainly sympathetic to the complainant's situation, but the contract now resides between the co-signer and the finance company. All corresponding documentation will be gladly provided upon proper request.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do understand that this company may no longer be responsible or able to release me from this contract and that my complaint might only be the responsibility of the finance company called [redacted], which I have also made a complaint against and have an active cade number for.
I do object to the price [redacted] was being charged for the hyla vacuum. It does state the price on the contract that we signed, and neither she nor I gave any notice to, as we knew that was the original price, and [redacted] was told her discount would be applied and she would be paying a little over 1400.00 dollars for the vacuum. She and I discussed this verbally in from of the sales guy and he never once corrected any of those comments. I also believe it is unethical for home and health to turn over the contract in 3 days to a finance company, and release them of any responsibility to the consumers that they so blatantly take advantage of and lie to. I am not happy with their response. But don't know that I can get satisfaction from this company on this issue. [redacted] was never told this was being forwarded to a 3rd party Finance company, she nor I understood that at all and thought her payments would be made to health and home.
I am willing to persue my complaint with [redacted] and disregard my complaint with home and health if that is what the Revdex.com advises me on this complaint.
I do not know what the law states on this matter and want to make sure I don't hive up any of my rights to fight this in the future. I need to know that I am doing everything I can to have the vacuum returned and be released from this contract.
I am willing to do whatever you advise at this point.
Initial Business Response /* (1000, 7, 2016/02/22) */
We had sold a machine to [redacted] on January 19th 2016. As per policy she spoke with the finance company the following day to the terms and that she was wanting to complete the transaction. We did not hear anything opposed to this until...
the beginning February, well past the cancellation terms on the contract, although the office phone number is listed on all of our paperwork and someone is in the office from 9:00am until 8pm Monday through Friday. When we spoke to her in February she said she would like to cancel I did look into the contract and informed that she was past that date. She then stated that she had talked to [redacted] and mailed a cancellation on the 22nd. I spoke with [redacted] and he hadn't spoken to her. I asked her for a tracking number from sending the cancelation. She said that she didn't have one. We as of today X-XX-XX still have not received a cancellation from Ms. [redacted]. Had we received a notice of cancellation or a call prior to the cancellation date we would have gladly accommodated Ms. [redacted]. However since we did not we aer not able to cancel the contract.
Sincerely, [redacted]
Sales Manager
02-17-16
Initial Consumer Rebuttal /* (3000, 9, 2016/03/02) */
I received your letter with the company's response. Yes I did talk to someone from finance company but concerning date of payment and before I cancelled. While they claim I never spoke with [redacted], the enclosed copy of my phone records show where I called him on friday Jan 22nd at 11:59 am as I stated.
Since I was told that I could deal with [redacted] on anything I needed (his words) I thought my call of cancellation to hiim before deadline and telling him I was mailing the letter that day would have been reported back to his company. Clearly it did not. When I failed to hear from anyone the next week, I did try several times to call, no answer so they were not at office I finally did get through to leave a message on thurs Jan 28th But no returned call from them. When I finally talked to someone in the office that was when she informed me they did not receive my letter. While they claim to have not received the letter, I've never gotten it back and it had a clear return address. Clearly this company is not going to stand behind what their salesman claimed he would do or he is not telling them the whole truth of the phone call. Since the loan payment was now due this past week, I chose to pay them off to keep my good credit. I still believe this company should stand behind what [redacted] said and give me back my money, but unless honesty comes into play, Il'l take this as a hard learned lesson. Thank you for your help in trying to get this resolved. Maybe honesty and trust aren't as they were in the past.
[redacted]
Final Business Response /* (1000, 14, 2016/03/15) */
Concerning [redacted] #XXXXXX
We still have not received a written form of cancellation from Ms. [redacted], as per the contract that she signed with us. We are in the office from 9:30 am until 8 pm Monday through Friday. Our representative states that he never spoke to her. If we had received a letter of cancelation in person or through the mail we would, as we have for others canceled the contract. The time she contacted us was clearly past the date of cancelation.
Sincerely
[redacted] Mills
Initial Business Response / [redacted] (1000, 7, 2016/02/22) */ We had sold a machine to [redacted] on January 19th As per policy she spoke with the finance company the following day to the terms and that she was wanting to complete the transactionWe did not hear anything opposed to this until the beginning February, well past the cancellation terms on the contract, although the office phone number is listed on all of our paperwork and someone is in the office from 9:00am until 8pm Monday through FridayWhen we spoke to her in February she said she would like to cancel I did look into the contract and informed that she was past that dateShe then stated that she had talked to [redacted] and mailed a cancellation on the 22ndI spoke with [redacted] and he hadn't spoken to herI asked her for a tracking number from sending the cancelationShe said that she didn't have oneWe as of today X-still have not received a cancellation from Ms [redacted] Had we received a notice of cancellation or a call prior to the cancellation date we would have gladly accommodated Ms [redacted] However since we did not we aer not able to cancel the contract Sincerely, [redacted] Sales Manager 02-17- Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/02) */ I received your letter with the company's responseYes I did talk to someone from finance company but concerning date of payment and before I cancelledWhile they claim I never spoke with ***, the enclosed copy of my phone records show where I called him on friday Jan 22nd at 11:am as I stated Since I was told that I could deal with [redacted] on anything I needed (his words) I thought my call of cancellation to hiim before deadline and telling him I was mailing the letter that day would have been reported back to his companyClearly it did notWhen I failed to hear from anyone the next week, I did try several times to call, no answer so they were not at office I finally did get through to leave a message on thurs Jan 28th But no returned call from themWhen I finally talked to someone in the office that was when she informed me they did not receive my letterWhile they claim to have not received the letter, I've never gotten it back and it had a clear return addressClearly this company is not going to stand behind what their salesman claimed he would do or he is not telling them the whole truth of the phone callSince the loan payment was now due this past week, I chose to pay them off to keep my good creditI still believe this company should stand behind what [redacted] said and give me back my money, but unless honesty comes into play, Il'l take this as a hard learned lessonThank you for your help in trying to get this resolvedMaybe honesty and trust aren't as they were in the past [redacted] Final Business Response / [redacted] (1000, 14, 2016/03/15) */ Concerning [redacted] #XXXXXX We still have not received a written form of cancellation from Ms [redacted] , as per the contract that she signed with usWe are in the office from 9:am until pm Monday through FridayOur representative states that he never spoke to herIf we had received a letter of cancelation in person or through the mail we would, as we have for others canceled the contractThe time she contacted us was clearly past the date of cancelation Sincerely [redacted] Mills
Mrs*** attempted to return her merchandise well outside of the allowed cancellation timeframe, which is clearly stated in bold on the contract signed by both parties, and the contract had already been sold to a finance companyShe had her pastor contact us and the situation was explained to
himWe believe the matter has been resolvedWe will be happy to provide any future service Mrs*** may require
Initial Consumer Rebuttal /* (3000, 10, 2017/06/12) */
Revdex.com Comment: "I will settle for the dollars and keep the machine or I will bring it back and you can return my money" This falls within the grounds for elder exploitation the retail value of the machine itself is dollars and they are trying to get over 3,Consumer attempted to contact the company by going to the office with the machine as well as contacting them by the phone number provided both attempts were unsuccessfulBoth of these were within the allotted timeConsumer states that she was not in the frame of mind to make an outrageous purchaseThe reason why the company/sales associate could get into her house was because the company offered a free survey regarding allergies and they also took the old vacuum
Final Business Response /* (4000, 12, 2017/06/17) */
To the best of our knowledge, Mrs*** was of sound mind and body when she made the purchase on April 19thThere were absolutely no indications that she wasn't completely aware of her decisionThe day free look written on the contract in bold next to her signature was good through April 21stShe could have returned the item and received a full refund during that periodOn April 27th at approximately p.m., Mrs*** verbally verified on a recorded line with the finance company that she agreed to all of the terms of the purchaseThe first indication that she changed her mind was on May 15th, almost a month after the purchase, when she and her pastor came by the office before we openedOn Tuesday May 16th, we received a voicemail, prior to our office hours, from her pastor stating that she was upset and wanted to cancel the purchaseHe was immediately contacted and it was explained to him that the contract had already been sold to the finance company and no longer had any type of rescission rights
Additionally, Mrs*** paid standard retail price of $2,+ sales tax of $197.22, for a total of $2,I am not certain where the $retail price referenced in the complaint was taken, but it is entirely incorrect
This seems to be a clear case of buyer's remorse and slanderNone of the information contained in the complaint is accurateEven the documents Mrs*** submitted contradict the complaint
We always attempt to do business with utmost professionalism and respectWe stand behind our products and our serviceThis is an unfortunate case where a customer changed their mind well beyond the time frame when we could have rescinded the contract from the finance company and accepted the return of the merchandiseWe regret that there is no further action we are able to do at this time
Initial Business Response /* (1000, 5, 2017/01/31) */
Contact Name and Title: [redacted]
We were saddened to hear about [redacted]'s passing and our sincerest condolences to her friends and family. As many of our customers...
do, [redacted] chose to purchase our product using a 3rd party credit company, which we do help facilitate by processing the paperwork. We have no direct affiliation with any of the credit companies. Due to [redacted]'s credit rating, the credit company required a co-signor in order to accept the debt. We do offer a free no-risk 3 day look period, during which time customers can cancel for any reason. After that time, the agreements are assigned to the applicable credit company as non-recourse loans and we are no longer a party on the contract. As far as the 30 days referenced in the complaint, that was never expressed by any representative of Health and Home. All cancellation terms and instructions are clearly marked in bold letters on the Purchase Agreement, which [redacted] and the complainant both signed. The total price appears clearly twice on the Purchase Agreement, as well, and was never indicated otherwise. The timing of [redacted]'s passing is certainly unfortunate, and we are certainly sympathetic to the complainant's situation, but the contract now resides between the co-signer and the finance company. All corresponding documentation will be gladly provided upon proper request.
Initial Consumer Rebuttal /* (3000, 7, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do understand that this company may no longer be responsible or able to release me from this contract and that my complaint might only be the responsibility of the finance company called [redacted], which I have also made a complaint against and have an active cade number for.
I do object to the price [redacted] was being charged for the hyla vacuum. It does state the price on the contract that we signed, and neither she nor I gave any notice to, as we knew that was the original price, and [redacted] was told her discount would be applied and she would be paying a little over 1400.00 dollars for the vacuum. She and I discussed this verbally in from of the sales guy and he never once corrected any of those comments. I also believe it is unethical for home and health to turn over the contract in 3 days to a finance company, and release them of any responsibility to the consumers that they so blatantly take advantage of and lie to. I am not happy with their response. But don't know that I can get satisfaction from this company on this issue. [redacted] was never told this was being forwarded to a 3rd party Finance company, she nor I understood that at all and thought her payments would be made to health and home.
I am willing to persue my complaint with [redacted] and disregard my complaint with home and health if that is what the Revdex.com advises me on this complaint.
I do not know what the law states on this matter and want to make sure I don't hive up any of my rights to fight this in the future. I need to know that I am doing everything I can to have the vacuum returned and be released from this contract.
I am willing to do whatever you advise at this point.
Initial Business Response /* (1000, 7, 2016/02/22) */
We had sold a machine to [redacted] on January 19th 2016. As per policy she spoke with the finance company the following day to the terms and that she was wanting to complete the transaction. We did not hear anything opposed to this until...
the beginning February, well past the cancellation terms on the contract, although the office phone number is listed on all of our paperwork and someone is in the office from 9:00am until 8pm Monday through Friday. When we spoke to her in February she said she would like to cancel I did look into the contract and informed that she was past that date. She then stated that she had talked to [redacted] and mailed a cancellation on the 22nd. I spoke with [redacted] and he hadn't spoken to her. I asked her for a tracking number from sending the cancelation. She said that she didn't have one. We as of today X-XX-XX still have not received a cancellation from Ms. [redacted]. Had we received a notice of cancellation or a call prior to the cancellation date we would have gladly accommodated Ms. [redacted]. However since we did not we aer not able to cancel the contract.
Sincerely, [redacted]
Sales Manager
02-17-16
Initial Consumer Rebuttal /* (3000, 9, 2016/03/02) */
I received your letter with the company's response. Yes I did talk to someone from finance company but concerning date of payment and before I cancelled. While they claim I never spoke with [redacted], the enclosed copy of my phone records show where I called him on friday Jan 22nd at 11:59 am as I stated.
Since I was told that I could deal with [redacted] on anything I needed (his words) I thought my call of cancellation to hiim before deadline and telling him I was mailing the letter that day would have been reported back to his company. Clearly it did not. When I failed to hear from anyone the next week, I did try several times to call, no answer so they were not at office I finally did get through to leave a message on thurs Jan 28th But no returned call from them. When I finally talked to someone in the office that was when she informed me they did not receive my letter. While they claim to have not received the letter, I've never gotten it back and it had a clear return address. Clearly this company is not going to stand behind what their salesman claimed he would do or he is not telling them the whole truth of the phone call. Since the loan payment was now due this past week, I chose to pay them off to keep my good credit. I still believe this company should stand behind what [redacted] said and give me back my money, but unless honesty comes into play, Il'l take this as a hard learned lesson. Thank you for your help in trying to get this resolved. Maybe honesty and trust aren't as they were in the past.
[redacted]
Final Business Response /* (1000, 14, 2016/03/15) */
Concerning [redacted] #XXXXXX
We still have not received a written form of cancellation from Ms. [redacted], as per the contract that she signed with us. We are in the office from 9:30 am until 8 pm Monday through Friday. Our representative states that he never spoke to her. If we had received a letter of cancelation in person or through the mail we would, as we have for others canceled the contract. The time she contacted us was clearly past the date of cancelation.
Sincerely
[redacted] Mills