Michael C. Fina Company

The customer ( [redacted] ) has been contactedWe have placed a new order for her and expedited the shipping of orderPlease consider this a closed issueIf you have any additional questions please feel free to contact me at [redacted] or ###-###-####Thank you in advance for your patience in this matter Best Regards, [redacted]

Dear Revdex.com Mediator, Dear Revdex.com Mediator [redacted],Attached are four documents pertaining to this complaint.   Michael C. Fina obliges the best business practice in all our marketing communications to our customers. Our sales exclusions are on all our communications including email, print and...

website (attachment # 4) that state Michael C Fina reserves the right to cancel the order due to ineligible use of the discount.  Discount is valid on in stock merchandise only.  [redacted] placed two orders online.  First order (Attachment # 2) # [redacted] was for a set of candlesticks.  Second order (Attachment # 1) # [redacted] was for six items, which also includes the same set of candlesticks placed on the first order.  A customer service manager contacted [redacted] and explained that the discount is only valid for in stock merchandise.  On her order # [redacted],  the Moser bowl, line # 5 was not in stock and the candlesticks, # line 1, that only one set was available since she had ordered two.  [redacted] opted to fulfill the first order, # [redacted] since it was a gift.   The customer service manager explained that the two items not in stock can be special ordered for her if she wishes, but they are eligible for the discount.   Per the plaintiff, the four items in stock on order # [redacted] and eligible for the discount were shipped to the address provided. The items not in stock were removed from her order.  Attachment # 3 has screenshots from our website that shows the availability of the item being viewed.  An item that is in stock will display, " In Stock" and an item that is not in stock will display "please call for delivery."  Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order.  Within 4 - 12 hours, a second email will go out notifying the purchaser if the items are in stock or out of stock.   Since this sale was an IN STOCK only promotion, we followed up with a phone call to the purchaser.   Michael C. Fina diligently notified the plaintiff that two items ordered were not in stock. Michael C. Fina has honored [redacted]'s orders to the fullest extent according to the promotion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not believe that shipping may be delayed is equivalent to saying something is out of stock.  Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered 2 instead of 1.  Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it.  So I guess in that case, delayed DID NOT mean out of stock.  I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stock. Delayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order.  My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed.  He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price.  This seems very deceptive to me and the rest of the public.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following information is in response to the New YorkRevdex.com Complaint #[redacted].   We are truly sorry for the inconvenience that [redacted] experienced with our program.  It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a...

milestone work anniversary.  In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt.  The customer ordered a 32" LG 120 HZ TV and 2.1 Sound Bar Package from Michael C. Fina.  The customer contacted theMichael C. Fina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV.  Michael C. Fina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings.  Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment.  We are sorry that he feels that his experience did not live up to his expectations and as Michael C. Fina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player.   We have been in communication with [redacted] and the upgraded replacement package has been shipped out.

The customer ([redacted]) has been contacted. We have placed a new order for her and expedited the shipping of order. Please consider this a closed issue. If you have any additional questions please feel free to contact me at [redacted] or ###-###-####. Thank you in advance for...

your patience in this matter.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website.  I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future.
Sincerely,
[redacted]

Review: Michael C. Fina runs a 40% off birthday sale for all items in stock. You spend your valuable time shopping the site and placing your order and receive a confirmation of the order with the promotional price. You even receive an email which states that an item is temporarily out of stock and there will be a delay. The order with the promotional price is included. When I called them about an item on a large order that I had placed they said that unfortunately most of the items I had chosen were out of stock and the sale price would not be honored in spite of the confirmation. What a huge waste of time and what a scam. I have never seen a site that doesn't state an item is out of stock or temporarily out of stock. When they were questioned about this, they said their site is not linked to their inventory. They referred me to the fine print on another page which states they have a right to cancel or not honor an order. This is one of the most DECEPTIVE advertising practices I have seen. I believe it borders on fraud. If an item is out of stock it should say so on the site and certainly not send you a confirmation of your order.Desired Settlement: I believe they should provide the items I ordered and confirmed (I have a confirmation e-mail) at the promotional price. I even ordered items from a bridal registry and have a confirmation of the promotional price. I was not aware that these as well as "out of stock" items were not included.

Business

Response:

Dear Revdex.com Mediator, Dear Revdex.com Mediator [redacted],Attached are four documents pertaining to this complaint. Michael C. Fina obliges the best business practice in all our marketing communications to our customers. Our sales exclusions are on all our communications including email, print and website (attachment # 4) that state Michael C Fina reserves the right to cancel the order due to ineligible use of the discount. Discount is valid on in stock merchandise only. [redacted] placed two orders online. First order (Attachment # 2) # [redacted] was for a set of candlesticks. Second order (Attachment # 1) # [redacted] was for six items, which also includes the same set of candlesticks placed on the first order. A customer service manager contacted [redacted] and explained that the discount is only valid for in stock merchandise. On her order # [redacted], the Moser bowl, line # 5 was not in stock and the candlesticks, # line 1, that only one set was available since she had ordered two. [redacted] opted to fulfill the first order, # [redacted] since it was a gift. The customer service manager explained that the two items not in stock can be special ordered for her if she wishes, but they are eligible for the discount. Per the plaintiff, the four items in stock on order # [redacted] and eligible for the discount were shipped to the address provided. The items not in stock were removed from her order. Attachment # 3 has screenshots from our website that shows the availability of the item being viewed. An item that is in stock will display, " In Stock" and an item that is not in stock will display "please call for delivery." Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order. Within 4 - 12 hours, a second email will go out notifying the purchaser if the items are in stock or out of stock. Since this sale was an IN STOCK only promotion, we followed up with a phone call to the purchaser. Michael C. Fina diligently notified the plaintiff that two items ordered were not in stock. Michael C. Fina has honored [redacted]'s orders to the fullest extent according to the promotion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not believe that shipping may be delayed is equivalent to saying something is out of stock. Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered 2 instead of 1. Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it. So I guess in that case, delayed DID NOT mean out of stock. I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stock. Delayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order. My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed. He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price. This seems very deceptive to me and the rest of the public.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Michael C. Fina has take [redacted] complaint to our Web Developer and are making necessary changes to enhance our site. Michael C. Fina is unable to fulfill items that are not in stock. As an accommodation, we are offering [redacted] a $100 gift certificate for her to use in store or online. Attached is the certificate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website. I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future.

Sincerely,

Review: My family and I received a free gift from the MC Fina company as part of our work. In selected our gift we selected an LG 120Hz TV and 2.1 soundbar. When the product arrived the TV was not the one that was advertised and was not a 120Hz TV at all. After contacting their customer service they told me that it was an advertising mistake and that they would not honor it and that I would be stuck with the TV that was sent, which can not even work with the soundbar that it came with.Desired Settlement: We are asking that we receive the TV that we asked for from the advertisement in the brochure.

Business

Response:

The following information is in response to the New YorkRevdex.com Complaint #[redacted]. We are truly sorry for the inconvenience that [redacted] experienced with our program. It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a milestone work anniversary. In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt. The customer ordered a 32" LG 120 HZ TV and 2.1 Sound Bar Package from Michael C. Fina. The customer contacted theMichael C. Fina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV. Michael C. Fina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings. Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment. We are sorry that he feels that his experience did not live up to his expectations and as Michael C. Fina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player. We have been in communication with [redacted] and the upgraded replacement package has been shipped out.

Review: The company was advertising 40% off on fine ch[redacted] product, when I went online To do the purchases everything went through, few days later I receive an email stating they were temporarily out of stock, after that I placed a call and they told me they couldn't be able to honor me the 40% off the products because by the time they get the items the sale would have been passed.

, I asked to speak with a manager and they never call me back. Today(10/**/15) I called and they told me they don't have any of those items, I asked to speak with the manager, they transfer me to Paul who handles online ordering and he told me he can send me partial order and honor me the 40 % only on the items he could send me, but the rest of my items he wouldn't be able to honor me the 40%. He told me they have lots of online clients buying and that he wont be able to give me the discount because they ran put of the merchandise but couldn't offer me a rain check for when the item was available. When I Purchased these items the savings was going to be aprox to $1100. when Paul told me that I told him I didn't want partial order and to cancelled the order. I feel that even if they don't charge my credit card is poor customer service and giving the consumers false advertisement.Desired Settlement: I want to get my completely order according to the sale price that was orig[redacted]lly advertised.

Business

Response:

Dear Revdex.com Mediator, Michael C. F[redacted] obliges the best business practice in all our marketing communications to our customers. Our sales exclusions are on all our communications including email, print and website (please see Attachment) that state Michael C F[redacted] reserves the right to cancel the order due to ineligible use of the discount. Discount is valid on in stock merchandise only. [redacted] placed the order online for qty 13 - Salad Plates and qty 13 - Bread and Butter Plates. Our customer service representative spoke to [redacted] and explained that we can honor the 40% off for in stock quantities. We have 13 Salad Plates and 1 Bread and Butter Plates available, and can be shipped to her. The 12 bread and butter that are not available can be special ordered if she wishes, but they are not eligible for the discount as it clearly states in our exclusion that the discount can only be applied to in stock merchandise only. Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order. Within 4 - 12 hours, a second email will go out notifying the purchaser if the items are in stock or out of stock. Michael C. F[redacted] offered to honor Ms. Fana's orders to the fullest extent according to the promotion. [redacted] was unhappy with our exclusion policy and asked that we cancel her order on October [redacted], 2015. As an accommodation, Michael C. F[redacted] is happy to extend a 50% discount to [redacted] on the salad plates she ordered since they are in stock. The bread and butter plate is completely sold out, and we will not be able to fulfill.

Review: On May **,2014, I ordered a beverage set from [redacted]. I received the set on May [redacted] via UPS. I opened the set the very next day and noticed that two of the glasses were broken. As stated on the invoice, items broken in transit must be reported within 7 days after receipt of the shipment. I contacted the business May **, 2014 at 6:40 pm. I explained that two of the shorter glasses were broken, but the rest of the set was fine. I was told that the glasses would be replaced. I contacted the business again on June *,2014 at 4pm. I informed the customer service representative that I had not received my replacement glasses. She looked up my order and curtly responded that it takes 2-3 weeks for shipment. I responded that it had been two weeks hence the reason for the call. I also stated that I would wait another week to see if the glasses arrived. After 4 weeks passed, I contacted the business again on June ** at 9:08 am. Again the representative looked up my order and informed me that the glasses had indeed been ordered. She could not tell me what was going on and stated that she would speak with a supervisor to find out what was going on and asked if she could call me back later. I stated that it was fine and ended the call. The representative never called me back. It has now been 8 weeks. This business had not sent my replacement glasses nor has it reached out to me to try to settle the matter.Desired Settlement: I would like my glasses sent to me asap.

Business

Response:

The customer ([redacted]) has been contacted. We have placed a new order for her and expedited the shipping of order. Please consider this a closed issue. If you have any additional questions please feel free to contact me at [redacted] or ###-###-####. Thank you in advance for your patience in this matter.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,