Michael C. Schweitzer

We contracted Luxury Bath and Kitchen to reface our kitchen cabinets and install a backsplash. They were a little more expensive but because of presentation and time spent with us so pleasant he won us over. We paid down for the job and (the owner) showed up later to take the measurements and pre-survey the job. The job was supposed to take approximately 4 days. This is where the pleasant experience with them ended.They were supposed to start on Tuesday 17JUL12 but never showed up until 0900 hrs on 18JUL12 and worked until 1700 hrs. This was only after they were called and asked when they would be here after not showing up. We got no communication that they were not going to show up when scheduled so a good part of the day was wasted waiting on them.Between 17JUL12 and 31JUL12 we could barely get them to tell us when they would be here and most days they wouldnt spend any time at all working on our kitchen. They would not show up some days and then on many days they barely stayed for half the day. I documented everything with pictures and I will put them here once I figure out how or if anyone would like to see them please feel free contact me.31JUL12 they left right before I got home and tried to persuade my wife to sign off on their work. They knew I would be home soon and could have waited the 10 to 15 minutes or so it would have taken me to get there. When I got home and looked at what they left I was very disappointed to say the least. The kitchen was a disaster and there was a big mess where they didnt clean up all the grout, the floor wasnt swept well, there was sawdust all over the garage and even the grout they left was spilled. I immediately called and was very concerned but due to * being out of town he couldnt make it to look at it until Friday afternoon. 03AUG12 he came by to look at the work and agreed that it was sloppy work and Luxury Bath would send * back out (against my wishes) to make the repairs. He said he is about the only one and the best one they have to do that kind of work. He did say he would only send * and not * as to not distract him. It was made clear that I would have to be there all day with him to ensure he gets everything taken care of. We agreed that we would have the repairs done on the 15th of August which taking a day of my own time off to babysit them. Some of the key issues they left us with are as follows. The decorative trim was not flush with the stone tile so there was a big gap at outlet coversNails from crown molding punched through top of cabinetsCrown molding corners didnt line up with cabinet cornersYou could see through seams of crown molding and it looked like they cut it with a butter knifeThe caulk looked like the put it on with a squirt gunThe all-around grout job was worst I ever seenThe cut up my window trim and left it with bare woodThey scraped the inner edges of the cabinets down to the wood and left it like thatThe wiring job was not done per code and could have caused a fire. I had some wires just fall out of terminals.Laminate was not routed off at cabinet corner so the corner had a lipEverything was a mess with grout all over They didnt appear to cover anything and now I have grout scratches on my new stove.One of the halogen lights are in the wrong spot On 15AUG12 they showed up and attempted to make repairs even though the son showed up with them when he wasnt supposed to. It was very uncomfortable with these guys both showing back up after the mess the made of our kitchen. I find it very hard to believe these two are the only two they had to make these repairs. After all the blaming of the caulk they showed up with the same caulk right down to the same batch number. Even * noticed that it was the same. They would not fix the tile but only put grout around the outlet faceplates because they were adamant that the recessed decorative trim was unfixable and that is just the way those tile and trim were (blamed us and the Tile company for picking that tile and them for selling it to us). After they left and further inspection of the cabinets we did find other issues still existed. We contacted 6 other companies to come look at and talk about our tile job and verify what Luxury Bath was telling us about not being able to make everything flush with the decorative trim and tile. All those that we spoke with said that the trim should not be recessed and it should not be like that at all. They have also confirmed that they should not have had to fill in the gaps on the outlet covers with grout. Several of them were really in awe at the unprofessional terrible job they were seeing. They all agreed that had the time been taken and attention given (as it should have been) then the tile we ordered should be awesome. I have since had to buy all new tile and pay another company to rip the messed up job off the wall, replace sheetrock, and install it right this time to include the electrical mess they found once removing the tile. As for the cabinets I do not have the money yet to pursue that so I will just have to live with them the way they are until another time.