I am rejecting this response because:As we can see they do not want to take responsibility for their actionsThe business lied to me on several occasions, including the about the warrantyI am not rude, but do have civil rights that are to be respected, which I have a right to speak up aboutThat does not mean I am rude, but have the ability to not be done wrongAs a company they did charge me more than they should haveThe miles on the car that I wanted were less and the car was the same priceThe company had no right to sale the car either that they agreed to keep for meBeing in business for years means nothing to me when I have been done wrong, lied to and spoken to in a Disrespectful way
I am rejecting this response because: Obviously [redacted] Chevrolet does not care to make this right. I paid for a service, they failed to deliver on what they charged me for. I find it unbelievable that a dealership of this size would take advantage of a loyal customer. I trusted their diagnostic check and authorized the repairs to fix the leak I took it in for. That's what [redacted] told me was causing the leak. He didn't say, you have two other leaks that we want to fix that have nothing to do with why you brought it in. This dealership should not be allowed to take advantage of their customers like this.
Mr [redacted] brought his Cadillac into our service department on 7/18/and the repair order states he advised us that the "Check Engine Light, Traction Control Light and Service Stabilitrack [redacted] lights were on in the vehicles message centerThere is no mention on the repair order of any water intrusion concerns or issues, We found the engines Mass Air Flow Sensor was dirty and cleaned it for a cost to Mr [redacted] of $totalOn 1/24/he returned and stated that there was water leaking into his trunk near the battery and also on the passenger floor during rainWe found the sunroof drains were clogged with debris and cleaned them at MrThompsons expenseOn 2/13/he returned and stated that the "Check Engine Light" was coming onThe vehicles computer told us that the engines purge valve ( which is part of the vehicles emission system )was malfunctioning and needed to be replacedMr [redacted] declined to have the work performedWhen our Service Manager spoke with Mr [redacted] he explained none of these issues were related but, as a gesture of goodwill, we would offer a discount on the needed repairs of $Mr [redacted] again declined having the work performedOur offer of a discount is still available if Mr [redacted] wishes to accept it, however we are not in a position to offer any further financial help since our records are pretty clear that we have been fair in our dealings with this customer
Mr [redacted] brought his vehicle to us on 4/7/stating that when it rains he has water coming in on his dashboardWe water tested the area and found water coming in through the antenna on his roof and also throe h the driver's door weatherstrip We gave Mr [redacted] an estimate to replace the antenna and weather-strip which e approvedOn 4/21/Mr [redacted] returned stating that he had water intrusion at the left side windshield pillarWe water tested that area and found water coming in at the left side of the windshieldwe sent the vehicle to our windshield shop and had it completely resealed at no charge to Mr [redacted] Mr [redacted] 's vehicle had multiple leaks each unrelated to the otherWe did not charge him to reseal his windshield and he currently has no leaksIf we were to refund him for the work he paid for he would be getting his vehicle fixed free of chargeWe fixed the leaks we found and feel we were more than fair to Mr [redacted] and will not be issuing a refund for work he needed and authorized
In light of the recent complaint from [redacted] I would like to respond and provide clarification in regards to her concerns The first concern that [redacted] has is that we were supposed to reserve and hold a vehicle for herAs an approved San Joaquin Valley Air Pollution Control District dealer, we agree to hold vehicles for APPROVED customers only so that they may be able to coordinate their purchase with the San Joaquin Valley Air Pollution Control DistrictThis process is very complex and has a lot of steps that need to be completed by the customer before a final approval is issued by San Joaquin Valley Air Pollution Control DistrictThis program allows customers to replace their gas-guzzling older vehicles with new or pre-owned fuel-efficient hybrid or electric vehicles and assistance up to $from the state toward the purchaseThe date of [redacted] 's initial visit, she advised us that she was approved and ready to reserve her vehiclePer our agreement with S.J.V.A.P.C.D., we reserved the vehicle she chose and waited to coordinate with the agency the following MondayWe were then contracted by [redacted] who is the representative with San Joaquin Valley Air Pollution Control District after [redacted] leftShe advised that [redacted] 's file was not yet finalized due to stipulations [redacted] has not completed in order to gain final approvalAt that time we re-listed the vehicle for sale to the public and the vehicle sold prior to her final approvalWhen [redacted] returned we advised [redacted] what has happened and she was upset and blames the dealership for selling "her" carWe still worked tirelessly with [redacted] as she completed her requirements to qualifyNearly a week after [redacted] finalized her application with San Joaquin Valley Air Pollution Control District, she came back in to pick out a vehicle that qualifiedAt the time we had only one pre-owned Chevrolet Volt in stock [redacted] proceeded with the purchase and was provided a 3-day rescission option, provided free of charge to qualify S.J.A.P.C.D participants on pre-owned vehicles [redacted] never exercised her right to cancel or bring the vehicle back Her next concern is the warranty on the vehicle she purchasedThe Chevy Volt [redacted] purchased is a certified Pre-owned vehicleGeneral Motors Certified Vehicles are issued with additional coverages that the consumer does not pay additional money forThat coverage includes the remainder of the factory warranty plus additional months or 12,miles comprehensive coverage, and an extension of the powertrain warranty to years or 1000,miles, all of which was explained to [redacted] prior to completing the purchase When [redacted] accepted all the terms and was directed to our business office to conclude her paper work, [redacted] opted into purchasing additional warranty on the vehicleThis warranty is effective from the original date this vehicle was put into service, 11/13/This warranty will expire 11/13/or at 75,miles on the vehicle, whichever occurs firstThe terms of the extended coverage she purchased, like all contracts we offer, starts from the initial in-service fate the vehicle was first sold newWe explained this to [redacted] many times before she took ownership of her car andAfterword, was told she would exercise her recession right and return the vehicle, after serving this community for over years, we would rather lose a deal than gain an unhappy customerAs an attempt at good-faith and to try and satisfy [redacted] , we provided an additional discount on the extended service contract [redacted] was gracious in accepting the savings and thanked us for our generosityIn regards to the price of the car, we have special set pricing for participants of the S.J.V.A.P.C.D programPer our agreement with S.J.V.A.P.C.D and in order to assure the proper consumer protections are in place for these participants, we do not charge a customer over Kelly Blue Book retail guide pricing, and must display this price up-front, prior to completing a transaction with the agencyIn order to comply with the S.J.V.A.P.C.D guidelines we set up a separate website, www.cleanairautos.com strictly for participants to view and research in-stock vehicles that qualify for the S.J.V.A.P.C.D programIs it these guidelines, along with her personal qualifications, that enabled her to receive $9,from the aforementioned state agency to apply to her Volt purchaseIn regards to [redacted] s MPG complaints, we have offered to inspect her vehicle for any sub-par performance issues that could be affecting her fuel efficiencyThe vehicle was inspected and certified by trained GM technicians and no problems were found prior to saleShe has yet to bring her vehicle in to take an advantage of an inspectionThe fuel consumption ratings, as many people know, are designated by the Environmental Protection Agency’s studies and research, and not any manufacturer or dealerThis is not a number that the dealership setsI have explained to [redacted] , and shared with her the complexities of an electric car and the many ways consumers have found to maximize fuel efficiencyMichaels Automotive Center has gone far and beyond in trying to accommodate [redacted] She has accepted out generosity every timeIn our dealings with [redacted] , she has mistreated and disrespected many of our employees who were determined to help herThis treatment by [redacted] , her repeated visits and phone-calls, are tantamount to harassmentAs a long time dealer, we are used to dealing with difficult customers and unique transactions but [redacted] proved to be exceptional, so much so that we offered to cancel the transaction multiple times during her rescission periodI would like to thank you in advance for taking the time to review this complaint and our response, and want you to know that Michael Automotive Center truly values every customerOur goal is customer satisfaction
I am rejecting this response because:As we can see they do not want to take responsibility for their actionsThe business lied to me on several occasions, including the about the warrantyI am not rude, but do have civil rights that are to be respected, which I have a right to speak up aboutThat does not mean I am rude, but have the ability to not be done wrongAs a company they did charge me more than they should haveThe miles on the car that I wanted were less and the car was the same priceThe company had no right to sale the car either that they agreed to keep for meBeing in business for years means nothing to me when I have been done wrong, lied to and spoken to in a Disrespectful way
I am rejecting this response because: Obviously [redacted] Chevrolet does not care to make this right. I paid for a service, they failed to deliver on what they charged me for. I find it unbelievable that a dealership of this size would take advantage of a loyal customer. I trusted their diagnostic check and authorized the repairs to fix the leak I took it in for. That's what [redacted] told me was causing the leak. He didn't say, you have two other leaks that we want to fix that have nothing to do with why you brought it in. This dealership should not be allowed to take advantage of their customers like this.
Mr [redacted] brought his Cadillac into our service department on 7/18/and the repair order states he advised us that the "Check Engine Light, Traction Control Light and Service Stabilitrack [redacted] lights were on in the vehicles message centerThere is no mention on the repair order of any water intrusion concerns or issues, We found the engines Mass Air Flow Sensor was dirty and cleaned it for a cost to Mr [redacted] of $totalOn 1/24/he returned and stated that there was water leaking into his trunk near the battery and also on the passenger floor during rainWe found the sunroof drains were clogged with debris and cleaned them at MrThompsons expenseOn 2/13/he returned and stated that the "Check Engine Light" was coming onThe vehicles computer told us that the engines purge valve ( which is part of the vehicles emission system )was malfunctioning and needed to be replacedMr [redacted] declined to have the work performedWhen our Service Manager spoke with Mr [redacted] he explained none of these issues were related but, as a gesture of goodwill, we would offer a discount on the needed repairs of $Mr [redacted] again declined having the work performedOur offer of a discount is still available if Mr [redacted] wishes to accept it, however we are not in a position to offer any further financial help since our records are pretty clear that we have been fair in our dealings with this customer
Mr [redacted] brought his vehicle to us on 4/7/stating that when it rains he has water coming in on his dashboardWe water tested the area and found water coming in through the antenna on his roof and also throe h the driver's door weatherstrip We gave Mr [redacted] an estimate to replace the antenna and weather-strip which e approvedOn 4/21/Mr [redacted] returned stating that he had water intrusion at the left side windshield pillarWe water tested that area and found water coming in at the left side of the windshieldwe sent the vehicle to our windshield shop and had it completely resealed at no charge to Mr [redacted] Mr [redacted] 's vehicle had multiple leaks each unrelated to the otherWe did not charge him to reseal his windshield and he currently has no leaksIf we were to refund him for the work he paid for he would be getting his vehicle fixed free of chargeWe fixed the leaks we found and feel we were more than fair to Mr [redacted] and will not be issuing a refund for work he needed and authorized
In light of the recent complaint from [redacted] I would like to respond and provide clarification in regards to her concerns The first concern that [redacted] has is that we were supposed to reserve and hold a vehicle for herAs an approved San Joaquin Valley Air Pollution Control District dealer, we agree to hold vehicles for APPROVED customers only so that they may be able to coordinate their purchase with the San Joaquin Valley Air Pollution Control DistrictThis process is very complex and has a lot of steps that need to be completed by the customer before a final approval is issued by San Joaquin Valley Air Pollution Control DistrictThis program allows customers to replace their gas-guzzling older vehicles with new or pre-owned fuel-efficient hybrid or electric vehicles and assistance up to $from the state toward the purchaseThe date of [redacted] 's initial visit, she advised us that she was approved and ready to reserve her vehiclePer our agreement with S.J.V.A.P.C.D., we reserved the vehicle she chose and waited to coordinate with the agency the following MondayWe were then contracted by [redacted] who is the representative with San Joaquin Valley Air Pollution Control District after [redacted] leftShe advised that [redacted] 's file was not yet finalized due to stipulations [redacted] has not completed in order to gain final approvalAt that time we re-listed the vehicle for sale to the public and the vehicle sold prior to her final approvalWhen [redacted] returned we advised [redacted] what has happened and she was upset and blames the dealership for selling "her" carWe still worked tirelessly with [redacted] as she completed her requirements to qualifyNearly a week after [redacted] finalized her application with San Joaquin Valley Air Pollution Control District, she came back in to pick out a vehicle that qualifiedAt the time we had only one pre-owned Chevrolet Volt in stock [redacted] proceeded with the purchase and was provided a 3-day rescission option, provided free of charge to qualify S.J.A.P.C.D participants on pre-owned vehicles [redacted] never exercised her right to cancel or bring the vehicle back Her next concern is the warranty on the vehicle she purchasedThe Chevy Volt [redacted] purchased is a certified Pre-owned vehicleGeneral Motors Certified Vehicles are issued with additional coverages that the consumer does not pay additional money forThat coverage includes the remainder of the factory warranty plus additional months or 12,miles comprehensive coverage, and an extension of the powertrain warranty to years or 1000,miles, all of which was explained to [redacted] prior to completing the purchase When [redacted] accepted all the terms and was directed to our business office to conclude her paper work, [redacted] opted into purchasing additional warranty on the vehicleThis warranty is effective from the original date this vehicle was put into service, 11/13/This warranty will expire 11/13/or at 75,miles on the vehicle, whichever occurs firstThe terms of the extended coverage she purchased, like all contracts we offer, starts from the initial in-service fate the vehicle was first sold newWe explained this to [redacted] many times before she took ownership of her car andAfterword, was told she would exercise her recession right and return the vehicle, after serving this community for over years, we would rather lose a deal than gain an unhappy customerAs an attempt at good-faith and to try and satisfy [redacted] , we provided an additional discount on the extended service contract [redacted] was gracious in accepting the savings and thanked us for our generosityIn regards to the price of the car, we have special set pricing for participants of the S.J.V.A.P.C.D programPer our agreement with S.J.V.A.P.C.D and in order to assure the proper consumer protections are in place for these participants, we do not charge a customer over Kelly Blue Book retail guide pricing, and must display this price up-front, prior to completing a transaction with the agencyIn order to comply with the S.J.V.A.P.C.D guidelines we set up a separate website, www.cleanairautos.com strictly for participants to view and research in-stock vehicles that qualify for the S.J.V.A.P.C.D programIs it these guidelines, along with her personal qualifications, that enabled her to receive $9,from the aforementioned state agency to apply to her Volt purchaseIn regards to [redacted] s MPG complaints, we have offered to inspect her vehicle for any sub-par performance issues that could be affecting her fuel efficiencyThe vehicle was inspected and certified by trained GM technicians and no problems were found prior to saleShe has yet to bring her vehicle in to take an advantage of an inspectionThe fuel consumption ratings, as many people know, are designated by the Environmental Protection Agency’s studies and research, and not any manufacturer or dealerThis is not a number that the dealership setsI have explained to [redacted] , and shared with her the complexities of an electric car and the many ways consumers have found to maximize fuel efficiencyMichaels Automotive Center has gone far and beyond in trying to accommodate [redacted] She has accepted out generosity every timeIn our dealings with [redacted] , she has mistreated and disrespected many of our employees who were determined to help herThis treatment by [redacted] , her repeated visits and phone-calls, are tantamount to harassmentAs a long time dealer, we are used to dealing with difficult customers and unique transactions but [redacted] proved to be exceptional, so much so that we offered to cancel the transaction multiple times during her rescission periodI would like to thank you in advance for taking the time to review this complaint and our response, and want you to know that Michael Automotive Center truly values every customerOur goal is customer satisfaction