Michael Easterday

1) SHRUBS ORDERED AND DELIVERED MY FATHER SPOKE WITH RONALD FAUST WHILE WAS ON VACATIONRONALD SAID NOT TO DELVER THE LAST SHRUB AND WOULD WE GIVE HIM MONEY BACKMY FATHER TOLD HIM THAT HE DIDN'T THINK THAT WOULD BE A PROBLEM BUT WOULD TALK TO ME WHEN I RETURNED FROM VACATION.2)WE HAVE BEEN BACK AND CHANGED THE DRAINS AND HAVE TALKED TO CUSTOMER AND HE STILL HAS A MINOR PROBLEMWE TOLD HIM WE WOULD BE BACK TO FIX IT AS SOON AS POSSIBLE SEEING AS WE ARE IN THE MIDDLE OF A FEW OTHER JOBS AT THE MOMENT.3) MY FATHER SAID SIZE OF HOLE COULD BE ABOUT 3' X 3"ALL DIMENSIONS ARE APPROXIMATESENCLOSED YOU WILL FIND A COPY OF THE SIGNED ESTIMATE/CONTRACT WHICH SHOWS HOW ESTIMATES APPROXIMATED.4)THE PIPE WAS WRONG THAT CUSTOMER SUPPLIED BUT WE TRIED TO MAKE IT WORK SO WE WOULDN'T HAVE TO CHARGE MORE MONEY ABOVE ESTIMATEWE MADE SOME CHANGES AT OUR COST TO FIX PROBLEM AS STATED IN ITEM 2, WE WILL MAKE MORE CHANGES WHEN WE GO BACK THE NEXT TIME AGAIN AT OUR COST.5) CUSTOMER WAS TOLD THAT YARDS WAS AN ESTIMATED TOTAL AND YES WE DID ONLY USE YARDS BUT THAT OUR LABOR COSTS WERE WELL OVER THE ESTIMATED TOTAL HOURS THAT WE THOUGHT WAS NEEDED TO DO THE JOB SO COST WOULD BE MORE THAN THE EXTRA YARDS OF MULCH WE DIDN'T PUT INOWNERS WIFE WAS TOLD THIS AND SHE SAID SHE UNDERSTOOD.6)AS PER OUR ESTIMATE/CONTRACT WHICH WAS SIGNED BY HOMEOWNER ALL DIMENSIONS ARE APPROXIMATESWE HAVE SINCE GIVEN THE HOMEOWNER A CHECK FOR $FOR THE OWED PLANT AND LABOR TO PUTIT IN.7)WE DID NOT ASK FOR ANY MORE MONEY TO COVER THE EXTRA LABOR INVOLVED SINCE THIS WAS AN ESTIMATE WE DO OUR BEST TO DO EVERYTHING PRE ESTIMATE BUT AS SAID BEFORE EVERYTHINGIS APPROXIMATED.8)JUST BECAUSE HE ONLY USED YARDS OF MUCH BEFORE HAS NO BEARING ON OUR ESTIMATE FOR WHAT WE FIGURED TO NEED FOR THE JOB.9)WE BELIEVE ONCE WE MAKE THE DRAINS WORK PROPERLY THAT WE HAVE FULFILLED OUR OBLIGATION TO THIS CUSTOMER IN FULL 10) WHEN WE FINISHED THE JOB WIFE LOOKED AT EVERYTHING AND WAS SAID TO BE EXTREMELY HAPPY WITH THE WAY THINGS LOOKED.11) IF WE DID SO POORLY FOR THIS CUSTOMER WHY DID HE RECOMMEND US TO ANOTHER PERSON WHO WE JUST SENT AN ESTIMATE TOO WHO TOLD US THAT THE FAUST RECOMMENDED US TO THEMWE CAN PROVIDE THEIR NAMES IF NEED BE.12) IN CONVERSATION WITH THE CUSTOMER HE SAID HE WAS REMOVING THE COMPLAINT BUT WE STILL WANT THIS RESPONSE IN THE RECORD BECAUSE WE TAKE PRIDE IN WHAT WE DO AND MAKE EVERY EFFORT TO MAKE CUSTOMERS HAPPY.THANK YOU,MICHAEL E [redacted] -OWNER

1) SHRUBS ORDERED AND DELIVERED MY FATHER SPOKE WITH RONALD FAUST WHILE WAS ON VACATIONRONALD SAID NOT TO DELVER THE LAST SHRUB AND WOULD WE GIVE HIM MONEY BACKMY FATHER TOLD HIM THAT HE DIDN'T THINK THAT WOULD BE A PROBLEM BUT WOULD TALK TO ME WHEN I RETURNED FROM
VACATION.2)WE HAVE BEEN BACK AND CHANGED THE DRAINS AND HAVE TALKED TO CUSTOMER AND HE STILL HAS A MINOR PROBLEMWE TOLD HIM WE WOULD BE BACK TO FIX IT AS SOON AS POSSIBLE SEEING AS WE ARE IN THE MIDDLE OF A FEW OTHER JOBS AT THE MOMENT3) MY FATHER SAID SIZE OF HOLE COULD BE ABOUT 3' X 3"ALL DIMENSIONS ARE APPROXIMATESENCLOSED YOU WILL FIND A COPY OF THE SIGNED ESTIMATE/CONTRACT WHICH SHOWS HOW ESTIMATES APPROXIMATED4)THE PIPE WAS WRONG THAT CUSTOMER SUPPLIED BUT WE TRIED TO MAKE IT WORK SO WE WOULDN'T HAVE TO CHARGE MORE MONEY ABOVE ESTIMATEWE MADE SOME CHANGES AT OUR COST TO FIX PROBLEM AS STATED IN ITEM 2, WE WILL MAKE MORE CHANGES WHEN WE GO BACK THE NEXT TIME AGAIN AT OUR COST5) CUSTOMER WAS TOLD THAT YARDS WAS AN ESTIMATED TOTAL AND YES WE DID ONLY USE YARDS BUT THAT OUR LABOR COSTS WERE WELL OVER THE ESTIMATED TOTAL HOURS THAT WE THOUGHT WAS NEEDED TO DO THE JOB SO COST WOULD BE MORE THAN THE EXTRA YARDS OF MULCH WE DIDN'T PUT INOWNERS WIFE WAS TOLD THIS AND SHE SAID SHE UNDERSTOOD.6)AS PER OUR ESTIMATE/CONTRACT WHICH WAS SIGNED BY HOMEOWNER ALL DIMENSIONS ARE APPROXIMATESWE HAVE SINCE GIVEN THE HOMEOWNER A CHECK FOR $FOR THE OWED PLANT AND LABOR TO PUTIT IN7)WE DID NOT ASK FOR ANY MORE MONEY TO COVER THE EXTRA LABOR INVOLVED SINCE THIS WAS AN ESTIMATE WE DO OUR BEST TO DO EVERYTHING PRE ESTIMATE BUT AS SAID BEFORE EVERYTHINGIS APPROXIMATED8)JUST BECAUSE HE ONLY USED YARDS OF MUCH BEFORE HAS NO BEARING ON OUR ESTIMATE FOR WHAT WE FIGURED TO NEED FOR THE JOB9)WE BELIEVE ONCE WE MAKE THE DRAINS WORK PROPERLY THAT WE HAVE FULFILLED OUR OBLIGATION TO THIS CUSTOMER IN FULL
10) WHEN WE FINISHED THE JOB WIFE LOOKED AT EVERYTHING AND WAS SAID TO BE EXTREMELY HAPPY WITH THE WAY THINGS LOOKED11) IF WE DID SO POORLY FOR THIS CUSTOMER WHY DID HE RECOMMEND US TO ANOTHER PERSON WHO WE JUST SENT AN ESTIMATE TOO WHO TOLD US THAT THE FAUST RECOMMENDED US TO THEMWE CAN PROVIDE THEIR NAMES IF NEED BE12) IN CONVERSATION WITH THE CUSTOMER HE SAID HE WAS REMOVING THE COMPLAINT BUT WE STILL WANT THIS RESPONSE IN THE RECORD BECAUSE WE TAKE PRIDE IN WHAT WE DO AND MAKE EVERY EFFORT TO MAKE CUSTOMERS HAPPYTHANK YOU,
MICHAEL E***-OWNER

1) 12 SHRUBS ORDERED AND 11 DELIVERED MY FATHER SPOKE WITH RONALD FAUST WHILE WAS ON VACATION. RONALD SAID NOT TO DELVER THE LAST SHRUB AND WOULD WE GIVE HIM MONEY BACK. MY FATHER TOLD HIM THAT HE DIDN'T THINK THAT WOULD BE A PROBLEM BUT WOULD TALK TO ME WHEN I RETURNED FROM VACATION.2)WE HAVE BEEN...

BACK AND CHANGED THE DRAINS AND HAVE TALKED TO CUSTOMER AND HE STILL HAS A MINOR PROBLEM. WE TOLD HIM WE WOULD BE BACK TO FIX IT AS SOON AS POSSIBLE SEEING AS WE ARE IN THE MIDDLE OF A FEW OTHER JOBS AT THE MOMENT.3) MY FATHER SAID SIZE OF HOLE COULD BE ABOUT 3' X 3". ALL DIMENSIONS ARE APPROXIMATES. ENCLOSED YOU WILL FIND A COPY OF THE SIGNED ESTIMATE/CONTRACT WHICH SHOWS HOW ESTIMATES APPROXIMATED.4)THE PIPE WAS WRONG THAT CUSTOMER SUPPLIED BUT WE TRIED TO MAKE IT WORK SO WE WOULDN'T HAVE TO CHARGE MORE MONEY ABOVE ESTIMATE. WE MADE SOME CHANGES AT OUR COST TO FIX PROBLEM AS STATED IN ITEM 2, WE WILL MAKE MORE CHANGES WHEN WE GO BACK THE NEXT TIME AGAIN AT OUR COST.5) CUSTOMER WAS TOLD THAT 20 YARDS WAS AN ESTIMATED TOTAL AND YES WE DID ONLY USE 17 YARDS BUT THAT OUR LABOR COSTS WERE WELL OVER THE ESTIMATED TOTAL HOURS THAT WE THOUGHT WAS NEEDED TO DO THE JOB SO COST WOULD BE MORE THAN THE EXTRA 3 YARDS OF MULCH WE DIDN'T PUT IN. OWNERS WIFE WAS TOLD THIS AND SHE SAID SHE UNDERSTOOD.6)AS PER OUR ESTIMATE/CONTRACT WHICH WAS SIGNED BY HOMEOWNER ALL DIMENSIONS ARE APPROXIMATES. WE HAVE SINCE GIVEN THE HOMEOWNER A CHECK FOR $70 FOR THE OWED PLANT AND LABOR TO PUTIT IN.7)WE DID NOT ASK FOR ANY MORE MONEY TO COVER THE EXTRA LABOR INVOLVED SINCE THIS WAS AN ESTIMATE WE DO OUR BEST TO DO EVERYTHING PRE ESTIMATE BUT AS SAID BEFORE EVERYTHINGIS APPROXIMATED.8)JUST BECAUSE HE ONLY USED 12 YARDS OF MUCH BEFORE HAS NO BEARING ON OUR ESTIMATE FOR WHAT WE FIGURED TO NEED FOR THE JOB.9)WE BELIEVE ONCE WE MAKE THE DRAINS WORK PROPERLY THAT WE HAVE FULFILLED OUR OBLIGATION TO THIS CUSTOMER IN FULL 10) WHEN WE FINISHED THE JOB WIFE LOOKED AT EVERYTHING AND WAS SAID TO BE EXTREMELY HAPPY WITH THE WAY THINGS LOOKED.11) IF WE DID SO POORLY FOR THIS CUSTOMER WHY DID HE RECOMMEND US TO ANOTHER PERSON WHO WE JUST SENT AN ESTIMATE TOO WHO TOLD US THAT THE FAUST RECOMMENDED US TO THEM. WE CAN PROVIDE THEIR NAMES IF NEED BE.12) IN CONVERSATION WITH THE CUSTOMER HE SAID HE WAS REMOVING THE COMPLAINT BUT WE STILL WANT THIS RESPONSE IN THE RECORD BECAUSE WE TAKE PRIDE IN WHAT WE DO AND MAKE EVERY EFFORT TO MAKE CUSTOMERS HAPPY.THANK YOU,MICHAEL E[redacted]-OWNER