In regards to [redacted] complaint, on 9-18-I officially stopped both orders from reoccurring chargesIt appears the previous CSR she spoke with did not leave any notes or stop the account However, on your account history it shows on 7-7-a Declined Order in the system due to Payment Declining for exceeding its limitThis also happened once more on 7-11-After that, the card on file for the Garcinia product continued to work again Out of the transactions total, the customers last order placed with us before she called on 7-1-to cancel, was on 6-7-and 6-8-The orders accumulated after that date adds up to be $totalThe charges before the 7-1-cancellation request will not be refunded due to the customer calling in after those dates The total amount in which the customer ended up being charged is $834.72, total charges; Garcinia and cleanse, plus the initial shipping and handling fee for the day trial of $ We apologize for the inconvenience and lack of customer service and communication on our endWe hope the refund of $will suffice, the customer should see the money returned to her account within the next 3-business daysWe await your response, thank you Sincerely, Joann [redacted] NutriHealth, LLC
We apologize for the inconvenience this has caused youWe are having our team work on why that number is not workingThank you for bringing this to our attention! I have refunded back to you $and have put in a request to send you the product, free of chargeYour account has been
cancelled so there is no worry as to whether or not you will be billed againPlease enjoy our product and again, we apologize for inconvenience If there is anything else I may help you with, please let me know! Thank you Sincerely, Joann F* NutriHealth, LLC
We apologize for the misunderstanding concerning your accounts activity and your products receivedWe have refunded the amount of $back to the customerShe should receive it within 2-business daysIf there is anything else we may assist you with, please let us know! Thank you! Sincerely,
Joann *** NutriHealth, LLC
In regards to [redacted] complaint, on 9-18-2015 I officially stopped both orders from reoccurring charges. It appears the previous CSR she spoke with did not leave any notes or stop the account. However, on your account history it shows on 7-7-2015 a Declined Order in the system due to...
Payment Declining for exceeding its limit. This also happened once more on 7-11-2015. After that, the card on file for the Garcinia product continued to work again. Out of the 12 transactions total, the customers last order placed with us before she called on 7-1-2015 to cancel, was on 6-7-2015 and 6-8-2015. The orders accumulated after that date adds up to be $494.34 total. The charges before the 7-1-2015 cancellation request will not be refunded due to the customer calling in after those dates. The total amount in which the customer ended up being charged is $834.72, 12 total charges; 6 Garcinia and 6 cleanse, plus the initial shipping and handling fee for the 14 day trial of $10.82. We apologize for the inconvenience and lack of customer service and communication on our end. We hope the refund of $494.34 will suffice, the customer should see the money returned to her account within the next 3-5 business days. We await your response, thank you. Sincerely, Joann [redacted]NutriHealth, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
In regards to [redacted] complaint, on 9-18-I officially stopped both orders from reoccurring chargesIt appears the previous CSR she spoke with did not leave any notes or stop the account However, on your account history it shows on 7-7-a Declined Order in the system due to Payment Declining for exceeding its limitThis also happened once more on 7-11-After that, the card on file for the Garcinia product continued to work again Out of the transactions total, the customers last order placed with us before she called on 7-1-to cancel, was on 6-7-and 6-8-The orders accumulated after that date adds up to be $totalThe charges before the 7-1-cancellation request will not be refunded due to the customer calling in after those dates The total amount in which the customer ended up being charged is $834.72, total charges; Garcinia and cleanse, plus the initial shipping and handling fee for the day trial of $ We apologize for the inconvenience and lack of customer service and communication on our endWe hope the refund of $will suffice, the customer should see the money returned to her account within the next 3-business daysWe await your response, thank you Sincerely, Joann [redacted] NutriHealth, LLC
We apologize for the inconvenience this has caused youWe are having our team work on why that number is not workingThank you for bringing this to our attention! I have refunded back to you $and have put in a request to send you the product, free of chargeYour account has been
* NutriHealth, LLC
cancelled so there is no worry as to whether or not you will be billed againPlease enjoy our product and again, we apologize for inconvenience If there is anything else I may help you with, please let me know! Thank you Sincerely, Joann F
We apologize for the misunderstanding concerning your accounts activity and your products receivedWe have refunded the amount of $back to the customerShe should receive it within 2-business daysIf there is anything else we may assist you with, please let us know! Thank you! Sincerely,
Joann *** NutriHealth, LLC
In regards to [redacted] complaint, on 9-18-2015 I officially stopped both orders from reoccurring charges. It appears the previous CSR she spoke with did not leave any notes or stop the account. However, on your account history it shows on 7-7-2015 a Declined Order in the system due to...
Payment Declining for exceeding its limit. This also happened once more on 7-11-2015. After that, the card on file for the Garcinia product continued to work again. Out of the 12 transactions total, the customers last order placed with us before she called on 7-1-2015 to cancel, was on 6-7-2015 and 6-8-2015. The orders accumulated after that date adds up to be $494.34 total. The charges before the 7-1-2015 cancellation request will not be refunded due to the customer calling in after those dates. The total amount in which the customer ended up being charged is $834.72, 12 total charges; 6 Garcinia and 6 cleanse, plus the initial shipping and handling fee for the 14 day trial of $10.82. We apologize for the inconvenience and lack of customer service and communication on our end. We hope the refund of $494.34 will suffice, the customer should see the money returned to her account within the next 3-5 business days. We await your response, thank you. Sincerely, Joann [redacted]NutriHealth, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]