Michael Hohl Automotive

Misrepresentation/negligent information at time of sale. Fail to negotiate in good faith. This complaint is in reference to the failure to disclose limitations of electronic capabilities of a vehicle sold as brand-new. My frustration has continued due to inconsistent statements, loss of money and time in seeking to rectify the situation, and the business failing to negotiate in good faith.In December 2014, I leased a new GMC terrain from the dealership. This vehicle was sold new, including Bluetooth technology, and the representation my iPhone could connect (sync) with the integrated radio (as demonstrated by the salesperson upon acceptance) and could be used seamlessly with the vehicle. At first, this vehicle appropriately, as expected and represented, was able to use the Bluetooth features between the iPhone and the radio system. However, problems began to occur where the radio and Bluetooth system would fail (no sound or control functioning requiring pulling the fuse to reset). As a result, the radio system will fail to shut off resulting in the draining of the battery. On numerous occasions the vehicle was brought in to the dealership for repairs. The radio was replaced, however, the problem persisted on what seemed to be a random basis.In late October 2015, the vehicle was again evaluated after a dead battery incident and discussions with the corporate office. It was at that time the technician at the dealership advised me there was nothing wrong with Bluetooth and/or radio, and that the system was never designed to integrate beyond the telephone capabilities with a cellular device. Therefore, because in their analysis it was not broke, there was nothing to fix. It is very interesting to note the same technician stated when there was a fix released by the company, I would be notified. It is also important to note that in discussions with the corporate representatives they felt the new vehicle was not reasonably achieving expectations and there was discussion of turning in this defective vehicle. The corporate office has advised that they are powerless to provide any further influence to the dealership, and the resolution would have to occur at the dealership level. The service department states there is no problem, as described above, and referred me to the sales department. The sales department, through corporate, stated they would not discuss this issue with me.The relatively small issue is significant in the fact that many features of my cellular phone (hands free voice to text, commands, mapping, etc.) are no longer usable. These are important features to me. Had this been disclosed during the sales negotiation, this vehicle would not have been purchased. Further, as stated above, the Bluetooth features including voice command were actually part of the drive off briefing and there is an expectation the system would work as promoted. It is frustrating and amazing to me (and I have considerable doubts the dealers position is defensible) that a new and modern vehicle would be designed in such a matter that routine features of a popular brand of cell phone would result in loss of radio, Bluetooth, and a dead battery. Other issues have developed involving service and the quality of this vehicle; however, will not be addressed in this complaint. Desired SettlementNegotiate in good faith. The dealership states there is nothing to fix, so repair is not an option. I would be interested in coming to a mutual agreement to resolve this issue. Business Response Contact Name and Title: [redacted]/FixedOps MgrContact Phone: 775-841-8730Contact Email: [redacted] claims misrepresentation at time of sale because he says he told the sales person that he wanted the vehicle to do all the functions in his vehicle through his I phone through the vehicles computer/On Star/Bluetooth features. I spoke to [redacted] the General Sales Manager who told me that he spoke to the sales person and at no time did we say the vehicle could do these features and that there was no misrepresentation. [redacted] did bring in his vehicle to our service department with his concerns and we went as far as to contact a General Motors Field Engineer for him to tell us what we had already knew and that was that [redacted] vehicle does not have the features available to preform the functions he wants to use and when he does use them in the vehicle it locks up the vehicles computer/radio it also causes the on-Star Module to stay on even when he hangs up with what it was he was trying to accomplish but the On star module at that point will not shut it self down because it thinks there is still an open line therefore causing the battery to drain until dead. The vehicle's only features for the model he bought is for calling in and out and nothing more. Negotiations would come in lieu of [redacted] coming down to the dealership and speaking directly to [redacted] about the possibility of getting out of his vehicle and into one that has the features and benefits that he wants it to do however that will most likely come at an additional cost to [redacted] however we will do our best to work with him for an equitable solution as it stands that remains in [redacted]s hands as he will need to make the next move by coming down and talking to [redacted] the general sales manager.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I appreciate the offer to speak with the General Manager, yet I'm confused at the phrase that "negotiations would come in lieu of coming down to the dealership"? In response to placing it in my hands to discuss directly with the manager is misdirected. I have attempted to have the situation escalated to a person in authority to address the issue, both at the dealership and at the corporate level. This request was denied by the staff and have been told by a GM Corporate representative, the dealership would not speak with me regarding this matter. In that light, I would ask for a representative with Revdex.com to assist with mediation beyond this online forum OR that [redacted] contact me directly to set up an appointment to further discuss this situation. There are several other issues in the response which I take exception. I reserve the right to address at a later time in the event we are not able to move forward and resolve the matter. I look forward to the call and working towards an honest and appropriate resolution. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am shocked to hear the claim Michael Hohl Automotive has "attempted to reach out...to no avail". Since making this claim to Revdex.com, aside from the communication on this consumer complaint, there has been no contact by telephone, email, US Mail, voicemail, or even text. I challenge this business to provide evidence that these attempts have been made. If this business cannot do so, it is further evidence of consumer disrespect, deceit, and strengthens my position. Additionally, the respondent is misstating my position when it is said that I want to get out of a vehicle to one that can handle the functions of the telephone. My position is and has been either the vehicle is defective or the salesperson misrepresented the capabilities of the features. My positions is further reinforced by the statements of the corporate office and service department who stated they would call me when there is a "fix". I have asked GMC to provide documentation to support the dealerships positions. GMC has refused to provide such documentation without legal process.Regarding the statement there will be no negotiations through this forum or through the phone misrepresents my positions. Refer to the record. I have simply asked for the General Manager to contact me so we can make an appointment and negotiate in good faith. Final Business Response After review with our ownership group we have decided to payoff the plantiffs vehicle at a cost of $23191.38 good through 01/02/2016. The trade value is far below this at 20,500. We feel nothing will make this or any other vehicle compliant to what the plantiff wants it to do. He then can purchase another vehicle elsewhere if he so chooses. I hope that this will resolve [redacted] claim. Sincerely, [redacted]GSM Michael Hohl Motor Co. [redacted]