Michael Kane Home Improvement

IN AN EFFORT TO REACH A COMPROMISE SINCE WE BOTH THINK WE ARE RIGHT, HOW ABOUT WE SPLIT THIS INVOICE.WE WILL REFUND HALF OF YOUR PAYMENT AND YOU WILL ACCEPT THAT AS FAIR SETTLEMENTTHANKS

I DID NOT KNOW THAT THE GENTLEMAN AGREED TO MY OFFER.I WILL GET HIM A REFUND CHECK OUT IN TOMORROWS MAIL

I NEED MORE INFORMATIONTHIS COMPLAINT DOES NOT SHOW ME NAME, OR ADDRESS OR PHONE CONTACTS FOR THIS CLIENT.IF YOU WOULD FURNISH THIS INFO, THEN I COULD GET THE DETAILS AND FOLLOW UP WITH OUR RESPONSEALSO, I DID NOTGET THE FIRST EMAIL FROM 7/FOR SOME REASON

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12285129, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12285129, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I DID NOT stay with the tech the whole time the Freon was pumped into the system. I sign the paper for clean and check and truly belive my system DID NOT take lbsof Freon. I would like a larger amount of refund for the Freon amount

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12285129, and find that this resolution is satisfactory to me. Have of my invoiced price is what I agree to
Regards,
*** ***is

IN AN EFFORT TO REACH A COMPROMISE SINCE WE BOTH THINK WE ARE RIGHT, HOW ABOUT WE SPLIT THIS INVOICE.WE WILL REFUND HALF OF YOUR PAYMENT AND YOU WILL ACCEPT THAT AS FAIR SETTLEMENT. THANKS

Tell us why here......

 Our position on this call is that the client is mistaken. We admit that the price for the clean and    check was charged in error. It should have been $79.00 not $129.00. we will be glad to refund his $50.00. As to    how much refrigerant we put into his system, we are sure it was 11 pounds. The homeowner was with our tech    during the adding of refrigerant watching the guage on the scale say at the end "11" pounds. We did not guess the    weight. The gentleman did not object when our tech was there because he saw the refrigerant go into his a/c unit.    He signed our invoice accepting the service and paid us without hesitation.           Our position is we will gladly pay the $50.00 refund but not refund any money on the refrigerant.          Thanks