Please see the attached responseDear Madam or Sir: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comThe complaint was sent to Dell Financial Services (“DFS”) electronically through the online Revdex.com portal on April 19, In the complaint Ms [redacted] states the following: ? She mailed a cashier’s check in the amount of $on April 3, to pay the remaining Dell Preferred Account (“DPA”) balance? The check was cashed by DFS and cleared her bank but did not post to her DPA? Upon calling DFS she was told her payment posted to a different DPA and DFS was working to have the funds applied to her account? As of April 18th the funds still had not been applied to her accountPlease be advised that DFS received Ms***’s check in the amount of $on April 7, In the memo line on the check Ms [redacted] provided a DPA number ending in 3386, while her DPA ends with Due to this error Ms***’s account was not located and the funds were unfortunately misapplied to a similar account that did not belong to Ms***As Ms [redacted] was told the account her funds were applied to was with Collections therefore it took some time to retrieve the funds and apply them to the correct accountWe apologize for the length of time it took to resolve this issue and we do thank Ms [redacted] for her patienceAs of April 19, the funds have been applied to Ms***’s DPAMs***’s DPA balance was $on her April billing statement therefore there is now a credit balance on her DPAAdditionally we have credited the April interest charge in the amount of $back to her accountA refund has been processed for the credit balance of $Ms [redacted] can expect to receive a refund check in the mail within the next 7-business days for this amountWe regret any inconvenience this matter may have caused to Ms [redacted] and thank her for bringing it to our attentionPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see the attached response and transaction historyDear Revdex.com Representative: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comIn his complaint Mr [redacted] expresses concern regarding his Dell Preferred Account (“DPA”) balanceHe also states he did not receive a credit that was promised to him by DellDell Financial Services (“DFS”) records indicate on May 3, Mr [redacted] applied and was approved for a Dell Preferred Account with a credit limit of $and a corresponding APR of 29.99%The terms of the credit agreement, including the Annual Percentage Rate (APR), were disclosed to Mr [redacted] at the time his application for credit was approvedOur records indicate Mr [redacted] accepted the terms of the credit agreementAdditionally, the terms and conditions of Mr***’s credit agreement were mailed to him within hours of his approval for creditThe terms and conditions give the customer three (3) days to contact us to reject the credit agreementOur records indicate Mr [redacted] did not contact us to reject the DPA credit agreementPlease be advised at the time of the account opening Mr [redacted] placed an order with Dell in the amount of $Mr [redacted] made thirty-one additional purchases between December and October 2015, totaling $Please note DFS only received one prior request for an account recon, which was in December 2015, and a transaction history was emailed to Mr [redacted] on January 4, per this requestThere is no record of any contact between DFS and Mr [redacted] since that dateWe have included an up to date transaction history with this letter for referencePlease be advised Mr***’s DPA was set up with automatic payments in May Mr***’s payments are being withdrawn on his payment due date however these payments may take 2-days to post to his DPADue to this delay Mr [redacted] may have seen a late fee assessed to his DPA, however on each occasion it was automatically reversedThere have been no late fees assessed that were not automatically reversed since his DPA was set up on automatic paymentsRegarding the credit Mr [redacted] claims he was promised by Dell, please note we have reached out to Dell on his behalf and found he was offered a $credit when he contacted them requesting to return his orderUnfortunately this credit was not processed, thoughAs far as the protection plan, please understand this is a fee that is built into the system and was not an extra charge to Mr***With that being said we have processed a $credit to accommodate for the built in warranty charge as well as the original credit Mr [redacted] was offeredThis credit will post to his DPA within 2-business daysAll fees assessed to Mr***’s account have been assessed in accordance with the agreed upon terms and conditions of the Dell Preferred AccountAs of the date of this letter his Dell Preferred Account balance is $Please keep in mind because interest accrues on his account daily he may have additional interest charges assessed on his next regular statementWe hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Please see the attached response Dear Revdex.com Representative: We are in receipt of the follcomplaint from [redacted] ***We appreciate the customers desire to have his concerns addressed to his satisfactionPlease understand that the letter Mr [redacted] provided with his complaint does not state that the *** [redacted] County Sheriff’s Department is accepting the case, it is simply a letter from the [redacted] County Sheriff’s Department to the [redacted] County Sheriff’s Department stating that Mr*** would be better served if they investigate as the suspect lives in [redacted] County’s jurisdictionUpon receipt of Mr***’s follcomplaint we have called out to the [redacted] County Sheriff’s Department and found that they have not yet accepted the case or found any reason to believe that fraud was committedThe Sheriff’s department advised upon receiving the letter from the [redacted] County Sheriff’s Department that, as a favor to them they attempted to reach the alleged suspect, however they were unsuccessfulThey would need to speak to the suspect in order to determine whether or not they believe fraud was committedUntil they do so this will be deemed a civil matterAgain, in order for DFS to accept the fraud claim we must receive a police report from the [redacted] County Sheriff’s Department stating that they are accepting the caseUnless [redacted] County accepts the case DFS will not be able to accept the fraud claim, and this matter will remain a civil one and Mr [redacted] will remain liable for the DPA balanceWe hope this letter further explains our position in this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Complaint: [redacted] I am rejecting this response because: I have no idea what are these charges or who ordered the following items: A1739645983-3201224-0075983-0328991-5719983-3201221-6505AI need more information asap Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have been hearing these same words from Dell for a year now Yes, lease is fixed - it is paid in full Lease # is still showing over $past due & we keep getting collection calls from them that we are delinquent They have been telling me for over one year that "they are working on re-applying the payments" Regards, [redacted]
please see the attached responseDear Revdex.com Representative: We are in receipt of a complaint from [redacted] , originally addressed to the Revdex.comIn his complaint Mr [redacted] states his Dell Preferred Account (“DPA”) has been debited and credited several times over the past year and feels he is due a credit for the current DPA balanceDell Financial Services (“DFS”) records indicate Mr [redacted] ’s DPA had a zero balance on October 30, when he made a purchase in the amount of $Mr [redacted] made two more purchases in the amounts of $and $in November All three of these purchases were returned in December and a full credit was processed and posted to Mr [redacted] ’s DPA for each orderMr [redacted] had made a payment in the amount of $on December 17, though, so when credit for the order in this amount posted to his DPA on December 30, it resulted in a credit balance of $A refund check was mailed to Mr [redacted] in the amount of $on January 29, We have attached a copy of the cashed refund check to this response for referenceOn February 26, 2016, the order in the amount of $credited Mr [redacted] ’s DPA once again, resulting in another credit balance in the amount of $Mr [redacted] then, on March 1, 2016, made a purchase in the amount of $which was charged against the credit balance on his DPA, bringing his credit balance down to $A refund check was then mailed to Mr [redacted] on March 27, in the amount of $On March 26, Mr [redacted] , now with a zero balance again, made a purchase in the amount of $60.47, which he paid in full on April 26, On May 31, a credit in the amount of $posted again in error, resulting in another credit balance of $A credit balance refund was again processed in the amount of $on June 30, Then on August after DFS realized the error in the duplicate credits, debits posted to Mr [redacted] ’s account twice in the amount of $to adjust for the refunds processed but not dueThen on August 10, a credit was applied to his account in the amount of $as it was found the March refund check in this amount was not cashedWe regret any inconvenience Mr [redacted] may have suffered as a result of the over-credits and subsequent debits to his DPA, however, please understand DFS has reviewed his account history in detail and found the balance is accurateAdditionally, all fees assessed to Mr [redacted] ’s account have been assessed in accordance with the agreed upon Terms and Conditions of the Dell Preferred Account, however, in the interest of customer satisfaction we waived the $late fee assessed to his DPA on November 16, As of the date of this letter Mr [redacted] ’s DPA balance is $Please keep in mind because interest accrues on his account daily he may have additional interest charges assessed on his next regular statementRecords indicate all instances in which Mr [redacted] has contacted DFS in regards to this concern have been addressed, to include the recent letter he references, to which a reply was sent to him on November 29, We hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Please see the attached responseDear Revdex.com Representative: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comIn his complaint Mr [redacted] states after applying for a Dell Business Credit (“DBC”) account for his company he was referred to verification, and was told the process would take 7-daysOn November 30, 2016, Mr [redacted] applied and was approved for a Dell Business Credit account for [redacted] with a credit limit of $10,and a corresponding variable Annual Percentage Rate (APR) of 22.99%Please understand two duplicate accounts were created at the same time in errorThe duplicate accounts caused all three accounts to be placed on hold preventing any purchasesWe apologize for any inconvenience this error may have caused Mr [redacted] and we assure him it has been resolvedThe duplicate accounts have been removed from his record and the existing account, DBC account ending in [redacted] is free of any holds and available for purchasesWe hope this letter helps explain and resolve this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationFurthermore, if Mr [redacted] wishes to speak with me directly he may contact me at the phone number or email belowSincerely, [redacted] Executive Services Dell Financial Services P: ###-###-#### [redacted] @Dell.com
Please see the attached response Dear Revdex.com Representative: We are in receipt of a complaint from [redacted] , originally addressed to the Revdex.comIn his complaint Mr [redacted] states that he contacted Dell Financial Services (“DFS”) and was advised that the only option to make his payment online was through the DFS websitePlease note that although the preferred method of making an online payment is through the DFS website as the payment is received immediatelyWhereas payments processed through a customer’s personal financial institutions website may have a delay of 2-days before the payment posts to the customers Dell Preferred Account (“DPA”)With that being said, customers are welcome to process payments any way they choose, including online through their personal financial institutionMr [redacted] would not need a bank account number or routing number for DFS, he would be able to set up payments through his bank using his Dell Preferred Account number, along with information from our payment processing address, which is below: Dell Financial Services Payment Processing Center PO Box Carol Stream, IL 60197-Please note that we have reviewed the call recording from October 15, when Mr [redacted] contacted DFS customer service prior to filing the complaint with your office and found no evidence of him being advised that he could not set up an electronic payment through his bankDuring this call Mr [redacted] requested a payment due date change and was advised that his account would need to become current prior to completing his requestMr [redacted] was advised that the representative would monitor his account and call him back to make the due date change once payment posted to his DPAThe representative also advised Mr [redacted] that he would provide any information he could to help him with setting up an electronic payment through his banks website once he called back as wellWe do recommend that Mr [redacted] contact his bank and receive instructions on setting up an electronic payment through themPlease be advised that DFS has no record of the referenced phone calls on October 5th or 8th, We hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Complaint: [redacted] I am rejecting this response because:Just because your negligent sales representative put in his notes that he advised me of all of this to get the sale does not mean this is how the product was presented to meI am extremely disasitisfied with thisI have already paid for the laptop in fullWho in their right mind would sign up for a service like this? I refuse to pay 5000$ for a 2400$ laptop which was already over priced in itselfYour blaming me for the double charges is also pretty abrasiveYour double charges were always on different dates for varying amounts and I was never sent any correspondence about theseYou had my email, phone number, and addressSurely your faulty mail system isn't your only way of contacting people in this day and ageThis needs to be rectified so I can move on with my life and be done with DellYou guys are literally the worst company I've ever dealt withPlease come back to me with better proof than your "customer service" reps notes - maybe a recording of me accepting these terms since you definitely have nothing tangible stating I wanted to be paying for a laptop for years of my life Regards, [redacted]
Please see the attached responseDear Madam or Sir: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comThe complaint was sent to Dell Financial Services (“DFS”) electronically through the online Revdex.com portal on April 19, In the complaint Ms [redacted] states the following: ? She mailed a cashier’s check in the amount of $on April 3, to pay the remaining Dell Preferred Account (“DPA”) balance? The check was cashed by DFS and cleared her bank but did not post to her DPA? Upon calling DFS she was told her payment posted to a different DPA and DFS was working to have the funds applied to her account? As of April 18th the funds still had not been applied to her accountPlease be advised that DFS received Ms***’s check in the amount of $on April 7, In the memo line on the check Ms [redacted] provided a DPA number ending in 3386, while her DPA ends with Due to this error Ms***’s account was not located and the funds were unfortunately misapplied to a similar account that did not belong to Ms***As Ms [redacted] was told the account her funds were applied to was with Collections therefore it took some time to retrieve the funds and apply them to the correct accountWe apologize for the length of time it took to resolve this issue and we do thank Ms [redacted] for her patienceAs of April 19, the funds have been applied to Ms***’s DPAMs***’s DPA balance was $on her April billing statement therefore there is now a credit balance on her DPAAdditionally we have credited the April interest charge in the amount of $back to her accountA refund has been processed for the credit balance of $Ms [redacted] can expect to receive a refund check in the mail within the next 7-business days for this amountWe regret any inconvenience this matter may have caused to Ms [redacted] and thank her for bringing it to our attentionPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Please see the attached response and transaction historyDear Revdex.com Representative: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comIn his complaint Mr [redacted] expresses concern regarding his Dell Preferred Account (“DPA”) balanceHe also states he did not receive a credit that was promised to him by DellDell Financial Services (“DFS”) records indicate on May 3, Mr [redacted] applied and was approved for a Dell Preferred Account with a credit limit of $and a corresponding APR of 29.99%The terms of the credit agreement, including the Annual Percentage Rate (APR), were disclosed to Mr [redacted] at the time his application for credit was approvedOur records indicate Mr [redacted] accepted the terms of the credit agreementAdditionally, the terms and conditions of Mr***’s credit agreement were mailed to him within hours of his approval for creditThe terms and conditions give the customer three (3) days to contact us to reject the credit agreementOur records indicate Mr [redacted] did not contact us to reject the DPA credit agreementPlease be advised at the time of the account opening Mr [redacted] placed an order with Dell in the amount of $Mr [redacted] made thirty-one additional purchases between December and October 2015, totaling $Please note DFS only received one prior request for an account recon, which was in December 2015, and a transaction history was emailed to Mr [redacted] on January 4, per this requestThere is no record of any contact between DFS and Mr [redacted] since that dateWe have included an up to date transaction history with this letter for referencePlease be advised Mr***’s DPA was set up with automatic payments in May Mr***’s payments are being withdrawn on his payment due date however these payments may take 2-days to post to his DPADue to this delay Mr [redacted] may have seen a late fee assessed to his DPA, however on each occasion it was automatically reversedThere have been no late fees assessed that were not automatically reversed since his DPA was set up on automatic paymentsRegarding the credit Mr [redacted] claims he was promised by Dell, please note we have reached out to Dell on his behalf and found he was offered a $credit when he contacted them requesting to return his orderUnfortunately this credit was not processed, thoughAs far as the protection plan, please understand this is a fee that is built into the system and was not an extra charge to Mr***With that being said we have processed a $credit to accommodate for the built in warranty charge as well as the original credit Mr [redacted] was offeredThis credit will post to his DPA within 2-business daysAll fees assessed to Mr***’s account have been assessed in accordance with the agreed upon terms and conditions of the Dell Preferred AccountAs of the date of this letter his Dell Preferred Account balance is $Please keep in mind because interest accrues on his account daily he may have additional interest charges assessed on his next regular statementWe hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Please see the attached response Dear Revdex.com Representative: We are in receipt of the follcomplaint from [redacted] ***We appreciate the customers desire to have his concerns addressed to his satisfactionPlease understand that the letter Mr [redacted] provided with his complaint does not state that the *** [redacted] County Sheriff’s Department is accepting the case, it is simply a letter from the [redacted] County Sheriff’s Department to the [redacted] County Sheriff’s Department stating that Mr*** would be better served if they investigate as the suspect lives in [redacted] County’s jurisdictionUpon receipt of Mr***’s follcomplaint we have called out to the [redacted] County Sheriff’s Department and found that they have not yet accepted the case or found any reason to believe that fraud was committedThe Sheriff’s department advised upon receiving the letter from the [redacted] County Sheriff’s Department that, as a favor to them they attempted to reach the alleged suspect, however they were unsuccessfulThey would need to speak to the suspect in order to determine whether or not they believe fraud was committedUntil they do so this will be deemed a civil matterAgain, in order for DFS to accept the fraud claim we must receive a police report from the [redacted] County Sheriff’s Department stating that they are accepting the caseUnless [redacted] County accepts the case DFS will not be able to accept the fraud claim, and this matter will remain a civil one and Mr [redacted] will remain liable for the DPA balanceWe hope this letter further explains our position in this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Complaint: [redacted] I am rejecting this response because: I have no idea what are these charges or who ordered the following items: A1739645983-3201224-0075983-0328991-5719983-3201221-6505AI need more information asap Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have been hearing these same words from Dell for a year now Yes, lease is fixed - it is paid in full Lease # is still showing over $past due & we keep getting collection calls from them that we are delinquent They have been telling me for over one year that "they are working on re-applying the payments" Regards, [redacted]
please see the attached responseDear Revdex.com Representative: We are in receipt of a complaint from [redacted] , originally addressed to the Revdex.comIn his complaint Mr [redacted] states his Dell Preferred Account (“DPA”) has been debited and credited several times over the past year and feels he is due a credit for the current DPA balanceDell Financial Services (“DFS”) records indicate Mr [redacted] ’s DPA had a zero balance on October 30, when he made a purchase in the amount of $Mr [redacted] made two more purchases in the amounts of $and $in November All three of these purchases were returned in December and a full credit was processed and posted to Mr [redacted] ’s DPA for each orderMr [redacted] had made a payment in the amount of $on December 17, though, so when credit for the order in this amount posted to his DPA on December 30, it resulted in a credit balance of $A refund check was mailed to Mr [redacted] in the amount of $on January 29, We have attached a copy of the cashed refund check to this response for referenceOn February 26, 2016, the order in the amount of $credited Mr [redacted] ’s DPA once again, resulting in another credit balance in the amount of $Mr [redacted] then, on March 1, 2016, made a purchase in the amount of $which was charged against the credit balance on his DPA, bringing his credit balance down to $A refund check was then mailed to Mr [redacted] on March 27, in the amount of $On March 26, Mr [redacted] , now with a zero balance again, made a purchase in the amount of $60.47, which he paid in full on April 26, On May 31, a credit in the amount of $posted again in error, resulting in another credit balance of $A credit balance refund was again processed in the amount of $on June 30, Then on August after DFS realized the error in the duplicate credits, debits posted to Mr [redacted] ’s account twice in the amount of $to adjust for the refunds processed but not dueThen on August 10, a credit was applied to his account in the amount of $as it was found the March refund check in this amount was not cashedWe regret any inconvenience Mr [redacted] may have suffered as a result of the over-credits and subsequent debits to his DPA, however, please understand DFS has reviewed his account history in detail and found the balance is accurateAdditionally, all fees assessed to Mr [redacted] ’s account have been assessed in accordance with the agreed upon Terms and Conditions of the Dell Preferred Account, however, in the interest of customer satisfaction we waived the $late fee assessed to his DPA on November 16, As of the date of this letter Mr [redacted] ’s DPA balance is $Please keep in mind because interest accrues on his account daily he may have additional interest charges assessed on his next regular statementRecords indicate all instances in which Mr [redacted] has contacted DFS in regards to this concern have been addressed, to include the recent letter he references, to which a reply was sent to him on November 29, We hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Please see the attached responseDear Revdex.com Representative: We are in receipt of a complaint from [redacted] ***, originally addressed to the Revdex.comIn his complaint Mr [redacted] states after applying for a Dell Business Credit (“DBC”) account for his company he was referred to verification, and was told the process would take 7-daysOn November 30, 2016, Mr [redacted] applied and was approved for a Dell Business Credit account for [redacted] with a credit limit of $10,and a corresponding variable Annual Percentage Rate (APR) of 22.99%Please understand two duplicate accounts were created at the same time in errorThe duplicate accounts caused all three accounts to be placed on hold preventing any purchasesWe apologize for any inconvenience this error may have caused Mr [redacted] and we assure him it has been resolvedThe duplicate accounts have been removed from his record and the existing account, DBC account ending in [redacted] is free of any holds and available for purchasesWe hope this letter helps explain and resolve this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationFurthermore, if Mr [redacted] wishes to speak with me directly he may contact me at the phone number or email belowSincerely, [redacted] Executive Services Dell Financial Services P: ###-###-#### [redacted] @Dell.com
Please see the attached response Dear Revdex.com Representative: We are in receipt of a complaint from [redacted] , originally addressed to the Revdex.comIn his complaint Mr [redacted] states that he contacted Dell Financial Services (“DFS”) and was advised that the only option to make his payment online was through the DFS websitePlease note that although the preferred method of making an online payment is through the DFS website as the payment is received immediatelyWhereas payments processed through a customer’s personal financial institutions website may have a delay of 2-days before the payment posts to the customers Dell Preferred Account (“DPA”)With that being said, customers are welcome to process payments any way they choose, including online through their personal financial institutionMr [redacted] would not need a bank account number or routing number for DFS, he would be able to set up payments through his bank using his Dell Preferred Account number, along with information from our payment processing address, which is below: Dell Financial Services Payment Processing Center PO Box Carol Stream, IL 60197-Please note that we have reviewed the call recording from October 15, when Mr [redacted] contacted DFS customer service prior to filing the complaint with your office and found no evidence of him being advised that he could not set up an electronic payment through his bankDuring this call Mr [redacted] requested a payment due date change and was advised that his account would need to become current prior to completing his requestMr [redacted] was advised that the representative would monitor his account and call him back to make the due date change once payment posted to his DPAThe representative also advised Mr [redacted] that he would provide any information he could to help him with setting up an electronic payment through his banks website once he called back as wellWe do recommend that Mr [redacted] contact his bank and receive instructions on setting up an electronic payment through themPlease be advised that DFS has no record of the referenced phone calls on October 5th or 8th, We hope this letter explains and resolves this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarificationSincerely, [redacted] Executive Services Dell Financial Services
Complaint: [redacted] I am rejecting this response because:Just because your negligent sales representative put in his notes that he advised me of all of this to get the sale does not mean this is how the product was presented to meI am extremely disasitisfied with thisI have already paid for the laptop in fullWho in their right mind would sign up for a service like this? I refuse to pay 5000$ for a 2400$ laptop which was already over priced in itselfYour blaming me for the double charges is also pretty abrasiveYour double charges were always on different dates for varying amounts and I was never sent any correspondence about theseYou had my email, phone number, and addressSurely your faulty mail system isn't your only way of contacting people in this day and ageThis needs to be rectified so I can move on with my life and be done with DellYou guys are literally the worst company I've ever dealt withPlease come back to me with better proof than your "customer service" reps notes - maybe a recording of me accepting these terms since you definitely have nothing tangible stating I wanted to be paying for a laptop for years of my life Regards, [redacted]