Michael Nicholas Designs

Michael Nicolas Designs, IncRaymer Avenue Fullerton, CA 92833March 26, 2018Revdex.com Viewridge Avenue #San Diego, CA 92123-1688Dear Andrew:We are writing this letter in response to Revdex.com Complaint ID: [redacted] .The Michael Nicholas Designs product warranty agreement is held between our retail partner and Michael Nicholas DesignsIt does not include any direct service or monetary exchange with the end-consumerAll quality situations, issues, or claims are evaluated on a case-by-case basis between Michael Nicholas and its retail partnersAny interpretation of the warranty by the retail partner is solely at their discretion; therefore, the handling of any situation involving those that potentially feature refunds, discounts and exchanges are processed exclusively by the retailer.The claim submitted to us from our retail partner was denied as the information and photos provided did not show a manufacturing defectTo express our good will, we offered a free of cost alternative solution to the end-consumer’s issue.We stand behind our product and support our retail partners in their handling of claims.Thank you, [redacted] ***a [redacted] Customer Service Team

Michael Nicolas Designs, Inc. 2330 Raymer Avenue Fullerton, CA 92833March 26, 2018Revdex.com 4747 Viewridge Avenue #200 San Diego, CA 92123-1688Dear Andrew:We are writing this letter in response to Revdex.com Complaint ID: [redacted].The Michael Nicholas Designs product warranty agreement is held...

between our retail partner and Michael Nicholas Designs. It does not include any direct service or monetary exchange with the end-consumer. All quality situations, issues, or claims are evaluated on a case-by-case basis between Michael Nicholas and its retail partners. Any interpretation of the warranty by the retail partner is solely at their discretion; therefore, the handling of any situation involving those that potentially feature refunds, discounts and exchanges are processed exclusively by the retailer.The claim submitted to us from our retail partner was denied as the information and photos provided did not show a manufacturing defect. To express our good will, we offered a free of cost alternative solution to the end-consumer’s issue.We stand behind our product and support our retail partners in their handling of claims.Thank you,[redacted] Customer Service Team