Michael Orlando, Inc. - Mr. Build

My name is [redacted] and I am the Supervisor for the Customer Service department. I have made three attempts to reach out to Mr. [redacted] as I would like to try to listen in depth to his concerns about the events that led to this complaint. I would really like to try to help resolve this issue if you could please call me at [redacted] or e-mail me at [redacted]  Thank you.

Complaint: [redacted]
I am rejecting this response because:The "refund" they offered was an insult, and was only a fraction of the cost.  No refund issued to my insurance company.  It looks clear to me that had I received the proper treatment the first time I would not have had to return 3 days later with the same symptoms only worse.  I accepted the charges in full for the 2nd visit and have made several payments.  I want a full refund for the 1st visit, to include paying back my insurance company.  I also demand a letter of reprimand be placed in the nurse/doctor's file.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Per your records a statement was sent in June, July, August, and September of 2015.  Per your records you do show that I made REGULAR monthly payments in June, July, August, and September of 2015.  Per your records you do show that a call was made to you on 06/16/2015 to discuss a payment plan.  Such payment plan outlined options for the exact amount I paid in June, July, August, and September.  However you do not show that a payment plan was "established" so you sent my account to collections?! This is HORRIBLE customer service!!!!  I do NOT accept this as a reasonable response or a reasonable course of action for an account being regularly paid upon, as discussed with your office.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good Afternoon,I received this complaint and reviewed the account with our billing company. Our policy is that if you are unable to pay your balance in full, and if you fail to establish a payment plan, the account will proceed to bad debt after four statements. Per our records a statement was sent...

in June, July, August, and September of 2015. We also attempted to call twice in September and three times in October. The fourth statement would notify you that it is your final opportunity to resolve your account balance with us. We do show that you made regular monthly payments in June, July, August, and September of 2015, however, no payment plan was established on this account. We do show account notes of a call made to us by your wife on 06/16/2015 to discuss that you had applied for [redacted] but that they may not backdate to cover this due to the fact that you were working then. Per the notes, she was made aware at that time that a payment plan would need to be established on the account. The next call we have noted is on 12/14/15 to discuss that she felt like she had called and set this up on a payment plan, however, there is nothing noted that this ever happened. The last call noted on the account is dated 12/15/15 teling us that she is disputing this and would like this removed from the bad debt agency. She was informed that we cannot remove from collections (bad debt).At this time, we will leave the account with the bad debt agency and you can set up a payment plan with them. I am unable to remove the account from them. Please let me know if you have any additional questions or concerns with this.Thank you,