Complaint: [redacted] I am rejecting this response because:Per your records a statement was sent in June, July, August, and September of Per your records you do show that I made REGULAR monthly payments in June, July, August, and September of Per your records you do show that a call was made to you on 06/16/to discuss a payment plan Such payment plan outlined options for the exact amount I paid in June, July, August, and September However you do not show that a payment plan was "established" so you sent my account to collections?! This is HORRIBLE customer service!!!! I do NOT accept this as a reasonable response or a reasonable course of action for an account being regularly paid upon, as discussed with your office Regards, [redacted] ***
Dear ***,Please also attach this to my reopened fileI strongly object to its premature closure.PVH said that they would respond to my response privately due to HIPPA regulationsHow exactly do I prove that I did not receive a letter, which I didn't? [redacted] # [redacted] Sent using [redacted] (double encryption)P.SThis is a message we received from the PVH representative in response to our protest to one of the letters from PVH before the response I did indeed fileYet this is not reflected in the information the credit reporting agencies are showingFurthermore, PVH has still failed to produce a letter for us to file with those agencies stating that bill was erroneously billedThat's what started this mess to begin with.Shaking my head[redacted] Good Morning ***, I received your message regarding the letter that you receivedPlease disregard that letterI have processed the Charity application for the date of service and your wife was approved for a 100% Charity discountI have already applied the adjustment, however you may receive up to two more statements showing a balanceYour actual balance for account #is $You will also receive a Charity Approval letter in the mail by the end of this weekIf you have any questions, please let me knowThank You, Aundi B [redacted] University of Colorado Health-North/PVHEElizabeth StreetFort Collins, CO [redacted] Sent using [redacted] (double encryption)from: J [redacted] **subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I was astonished to see this notice as I did indeed respond to this complaint - promptly - rejecting PVH's response, uploaded multiple documents explaining why I rejected their response, and received no response from themAll I received was a letter from the "charitable arm - financial assisstance" department of PVH/UC Health saying that they had adjusted our balance to zero and a notice just yesterday stating that the balance has been removed from my accountHowever, it still shows up on the credit reporting agencies, not to mention the damage by this being stretched out for over two years.Simply dumbfoundedI request that this case be reopened immediatelyTo whom is the Revdex.com accountable? Below my signature is the text in the Revdex.com message [redacted] You wrote, in the Revdex.com messaging window:
The facility has had correspondence with the patient (complainant) in regards to the specific protected health information that he found to be unacceptable. A good will gesture was given to the complainant in the amount that was owed by him. He has been advised on the next steps to... grieve his complaint to the next level (CEO).
Complaint: [redacted] I am rejecting this response because: If indeed it was one complete test, there would be no need for two separate charges and two separate titles for the test The charge is easily identifiable on the form and could be easily removed if the hospital chose to resolve this dispute amicably These tests were ordered without my knowledge of their costs or scope, nor were results ever discussed with me until I raised my initial dispute Because of the hospital's insistence that all their charges are necessary, I am now requesting all the details of MY personal hospital bill, the total charges of $10,- my part to pay after insurance comes to $2000, which I have set up a payment plan to pay off It is easy for the hospital to hide behind all kinds of medical jargon that the average person does not understand But once one starts digging, one can find all kinds of inconsistencies - like unnecessary tests divided into two but claimed as one Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have received the itemized bill for my personal care with explanations and have reviewed it I found no discrepancies like I found in the bill for my infant son Since the hospital is unwilling to remove the charges for an unnecessary drug test on my son's bill, this complaint will have to remain unresolved and I will further counsel patients to always answer "no" to any of the hospital's invasive questions in the future Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Per your records a statement was sent in June, July, August, and September of Per your records you do show that I made REGULAR monthly payments in June, July, August, and September of Per your records you do show that a call was made to you on 06/16/to discuss a payment plan Such payment plan outlined options for the exact amount I paid in June, July, August, and September However you do not show that a payment plan was "established" so you sent my account to collections?! This is HORRIBLE customer service!!!! I do NOT accept this as a reasonable response or a reasonable course of action for an account being regularly paid upon, as discussed with your office Regards, [redacted] ***
Dear ***,Please also attach this to my reopened fileI strongly object to its premature closure.PVH said that they would respond to my response privately due to HIPPA regulationsHow exactly do I prove that I did not receive a letter, which I didn't? [redacted] # [redacted] Sent using [redacted] (double encryption)P.SThis is a message we received from the PVH representative in response to our protest to one of the letters from PVH before the response I did indeed fileYet this is not reflected in the information the credit reporting agencies are showingFurthermore, PVH has still failed to produce a letter for us to file with those agencies stating that bill was erroneously billedThat's what started this mess to begin with.Shaking my head[redacted] Good Morning ***, I received your message regarding the letter that you receivedPlease disregard that letterI have processed the Charity application for the date of service and your wife was approved for a 100% Charity discountI have already applied the adjustment, however you may receive up to two more statements showing a balanceYour actual balance for account #is $You will also receive a Charity Approval letter in the mail by the end of this weekIf you have any questions, please let me knowThank You, Aundi B [redacted] University of Colorado Health-North/PVHEElizabeth StreetFort Collins, CO [redacted] Sent using [redacted] (double encryption)from: J [redacted] **subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I was astonished to see this notice as I did indeed respond to this complaint - promptly - rejecting PVH's response, uploaded multiple documents explaining why I rejected their response, and received no response from themAll I received was a letter from the "charitable arm - financial assisstance" department of PVH/UC Health saying that they had adjusted our balance to zero and a notice just yesterday stating that the balance has been removed from my accountHowever, it still shows up on the credit reporting agencies, not to mention the damage by this being stretched out for over two years.Simply dumbfoundedI request that this case be reopened immediatelyTo whom is the Revdex.com accountable? Below my signature is the text in the Revdex.com message [redacted] You wrote, in the Revdex.com messaging window:
The facility has had correspondence with the patient (complainant) in regards to the specific protected health information that he found to be unacceptable. A good will gesture was given to the complainant in the amount that was owed by him. He has been advised on the next steps to... grieve his complaint to the next level (CEO).
Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: If indeed it was one complete test, there would be no need for two separate charges and two separate titles for the test The charge is easily identifiable on the form and could be easily removed if the hospital chose to resolve this dispute amicably These tests were ordered without my knowledge of their costs or scope, nor were results ever discussed with me until I raised my initial dispute Because of the hospital's insistence that all their charges are necessary, I am now requesting all the details of MY personal hospital bill, the total charges of $10,- my part to pay after insurance comes to $2000, which I have set up a payment plan to pay off It is easy for the hospital to hide behind all kinds of medical jargon that the average person does not understand But once one starts digging, one can find all kinds of inconsistencies - like unnecessary tests divided into two but claimed as one Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have received the itemized bill for my personal care with explanations and have reviewed it I found no discrepancies like I found in the bill for my infant son Since the hospital is unwilling to remove the charges for an unnecessary drug test on my son's bill, this complaint will have to remain unresolved and I will further counsel patients to always answer "no" to any of the hospital's invasive questions in the future Regards, [redacted]