Michael Quinn Construction

Initial Business Response / [redacted] (1000, 5, 2017/06/26) */ Our records indicate that the Air Conditioner was replaced on 6/23/If this is not the case, please let us know

See attached

Complaint: [redacted] I am rejecting this response because:everything about this situation is terribleYou guys come up with the silliest excuses and it doesn’t make any senseI was supposedly very high on the list to have an apartment and I couldn’t be moved buildingsThat’s ridiculous to the highest degreeI was always told that I would have an apartment on a certain date and on that date everything changedThis entire company is terrible by all means! Property manger, corporate and construction between all of them nobody knows anythingThat just baffles my mind! I will NEVER do business with this company and would not refer anyone else to do so I’m awaiting my deposit that I was told should come this week if not, you guys will be hearing from me personally! Sincerely, [redacted]

Mrs [redacted] came in and paid for an eye exam and a contact lens evaluationThose exams give you a prescription for eye glasses and a prescription for one brand of contact lensesIn previous years she was in contacts that were included in a coupon we offeredThis year she wanted color contacts that were not offered in a coupon which was explained at visitThe doctor gave her a prescription for clear contacts in one brand and an addition brand for color contacts as requested at no additional chargeThe doctor documented the patient also wanted to try an addition one day contact lens and she would try them for one week and return for a recheck At that visit if she liked them and wanted an additional prescription it would cost additionalShe was very upset and I did give her the option to just keep the prescriptions she liked and she voiced her dissatisfaction which I apologized and told her in previous years she had only had one prescription for the chargesI feel we went over and beyond to satisfy Mrs [redacted] and she did leave with two contact prescriptions and her eye glass prescription The contacts that she paid for came in the next day and we have documentation that states she was notifiedI regret she felt we misrepresented our coupons however she requested color contact lens that we don't offer through a couponRespectfully, [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/03/21) */ [redacted] and [redacted] rented a Low Income Tax Credit Apartment from Wilhoit PropertiesThe program does not allow for full time students and both tenants agreed they were not full time studentsAfter verifying their status prior to recertification it was found that both were full time studentsThis willful violation of their lease caused us to ask them to leave After their apartment was vacated it was prepped and made ready for a new tenantA new tenant occupied their unit on [redacted] Rent charges through this date were included in the Final account statement We were not provided a forwarding address so the statement was sent to their last known address which was the unit they rented from usAfter days our accounts are turned over to a collection agencyOnce the account has been turned over, the account must be paid to the collection agency This debt is verified to be correct and the full amount due is expectedWe will mail a copy of the last notice sent on [redacted] to the Consumer's address listed in this complaint

Complaint: [redacted] I am rejecting this response because:All walls and ceiling should had been painted and retaped whether they were painted blue and green I did stay an additional two months as my home was not ready for move and Wilhoit Properties accepted my payment at all times and I did refuse to sign a three month lease as I didnt want to pay for months I wouldnt be thereand they were trying to force me to sign a three month lease when I only needed it for two months I disagree with the stove, refrigerator and sinks being cleaned as I cleaned all of these before I movedThe stove and refrigerator were very old with stains before I moved in Also, they fail to mention the infestion of brown recluse and the popcorn ceiling materials falling on top of the food and furniture at all times I am a very clean indivudual in lieu of how they are trying to make me look This is a money grabbing company and they are trumping up chargesMany complaints with the neighbors as the way they are being treated Also, this company cannot keep a property manager as they are too difficult to work for Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/11/24) */ A Regional Manager did contact Ms [redacted] and met with her in person in Birmingham, ALAfter the meeting, Ms [redacted] referred the matter to her attorney so we cannot make further comment Final Business Response / [redacted] (4000, 13, 2015/11/25) */ We believe that this matter is resolved and all parties are satisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ On January 5, MsBurton left a message on the customer service voice mail at the corporateShe did not provide the property name or correct contact informationOn January 26, MsBurton called again and it was determined her complaint was for Stone Canyon in Amarillo, TXI requested move out documentation from the property manager who provided pictures of the apartment in questionAfter reviewing the Final Account Statement for accuracy and the enclosed pictures I spoke with MsBurtonI explained after review of the pictures on file she was responsible for those chargesWe should have required her to pay this amount since her security deposit was to be forfeited in accordance with the early buyout agreement explained belowI advised her she could make an appointment with the property manager to review the pictures on record for her move outShe declined and said with all that she paid to move she should get her entire deposit backI reiterated her buy out fees did not negate her responsibility for damages and cleaning requiredWe have made every effort to satisfy MsBurton, however we have standards required by residents to clean their apartment and repair/replace any damages to the unit SPECIAL PROVISIONS for Addendum for Early Least Termination Lessee must fulfill a minimum lease term of six (6) months before consideration to this optionBuy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is incorrectI called no less than timesI left ONE voicemail with my phone number as previously statedBy my not saying which complex it was is irrelevantI deserved a phone call back regardlessThe other times were messages your corporate office receptionist tookI did not leave incorrect contact information times, I assure youShe told me she would get someone to call me ASAP and that never happened until January 26th when I made it very clear that I will call every single day if I needed to Between myself and Wilhoit Properties, I am the only one who has made any effort to satisfy the otherEspecially by paying your ridiculous months rent within monthAs much as I hated to, I still paid it all, on time, because I signed a piece of paper stating I would do soI kept my wordYour "standards required by residents" to clean their apartments was not gifted to me prior to my modate since I moved into a filthy apartment with a variety of broken items that were promised to be fixed (and never were)Let me reiterate myself to you and say that I left that apartment exponentially better than when I moved inI've lived in many, many different places and not once did I fail to receive my entire deposit backYour response to my complaint is partial truth and I am astounded by thisI was told the day I signed my papers that I would receive my entire deposit back by your apartment manager, as long as it was nothing more than "wear and tear." Not only did I abide by that, but I also deep-cleaned that apartment entirely better than what it was when even I moved in Final Business Response / [redacted] (4000, 9, 2016/02/02) */ FROM THE BUY OUT AGREEMENT SIGNED BY MSBURTON: Buy out termination fee equal to two (2) months rent by Lessee to Lessor and forfeiture of Security Deposit This means that the deposit is not refundableI appreciate the fact that MsBurton feels she cleaned the property better than our standards The fact remains that the deposit is forfeited as part of the early buyout since she failed to complete her lease

Yes I would like to be able to move into my new apartment and well as have some kind of discount on the rent for the inconvenience

Unfortunately, on 12/29/we had one of our main water supply lines on the property break. to make the needed repairs, we had to cut off the water supply to the entire property.The issue has been repaired

Initial Business Response /* (1000, 5, 2015/09/07) */
There was no info included with this complaintNo details or desired responses
Final Business Response /* (1000, 8, 2015/09/09) */
Notes from our computer system indicate maintenance entered unit to do work order and reported back to
manager that unit was unsanitary and had damagesManager returned to unit and took pictures of the condition and noted tenant would be responsible for repairsA return inspection was made three days later and the condition of the unit was still found to be unsanitary
This is not a service issue as reported to the Revdex.com
It appears the tenant is not happy that the manager documented the condition of the unit and damage with photographsManager is following our policy
We expect our units to be kept clean and sanitaryWe conduct quarterly inspections to ensure that tenants are keeping the units in the condition expectedIf unsanitary conditions are found, return inspections will be made until the condition is corrected or we evict the tenant

01/19/2018: Mediator sent business email requesting documentation.01/19/2018: Business submitted documentation

Complaint: ***
I am rejecting this response because:
This is not the only problem that I hadI understand that you cannot rush construction but the communication aspect over the past theee months has been terrible unless I go there in personBeing pregnant and working hrs a week is already a task but then having to take extra time out to get answers from a property manager is ridiculous! Now I am being told that a building is available and since it’s not the initial building I was assigned I still have to waitWhen I was told that I was a priority and would be moved in ASAPWe never have a conversation that said I had to wait until a certain building is ready.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2017/06/15) */
Ms*** signed a promise to pay rent on January 6, 2017, promising to pay her rent no later than January 13, Ms*** skipped out on January 15, 2017, owing her full rent for January and by her own admission damage to the carpeting
and wallsWe stand by our charges and will be happy to forward documentation of her promise to pay and pictures of the unitReal Estate Lease Law requires all notices from either the tenant or landlord to be in writingThe Ex Parte against her husband that she filed 12/22/requested possession of the unit that she occupiedAll parties over are required to sign the lease and are responsible for all chargesMs*** did not dispute the charges until she was contacted by our collection agencyWe will not be reducing the charges
Initial Consumer Rebuttal /* (3000, 9, 2017/06/21) */
I do not dispute the charge for January's rent and my deposit would have covered the carpet and the wallsMy dispute is charging me for rent February 2017-September

Initial Business Response /* (1000, 5, 2016/07/26) */
Although we disagree with the tenant's comments that the unit she rented was not habitable due to unhealthy conditions, we have agreed to her request to terminate her lease and return her deposit

Initial Business Response /* (1000, 5, 2017/06/26) */
Our records indicate that the Air Conditioner was replaced on 6/23/If this is not the case, please let us know

Complaint: ***
I am rejecting this response because: I never canceled the applicationYour staff at villages of west lake cancelled itAfter continuously being dishonest about the approval processI gave them everything I needed to give to be approvedLike I said last response I had a housing voucher that showed all my income, household members, all pertinent informationI never signed a form stating my deposit would be forfeitedI also requested to see this said form and your manager *** refused to show it to meClaiming it was in office use policyBut could not show me the said policy in writing eitherYour compliance officer asked for a child support order on my child that doesn’t even receive child support, her father is incarcerated, in order to be approvedWhich is bafflingSince your response states I only needed child support payment information And the child support order is out of MissouriThis was asked of me a week before I had to be out of my current place of residenceI have to follow housings rulesI would like to see this said form I supposedly signedBecause I did NOT ! Your employees and management have been nothing but dishonest from the startI am attaching a copy of the email that I sent that is supposed proof I canceled my applicationNo where in the email does it state to cancel the applicationI had spoken with your very dishonest leasing agent *** *** and she told me that my deposit would be refunded because compliance couldn’t get me approved fast enough in order to move on time with the very strict rules of housingI want my deposit backPlease return my moneyI am a single parent of four childrenIn nursing schoolThis is not my faultAnd I need my money.
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2016/06/28) */
On 5/16/the A/C stopped working for unit 17AOur technician *** *** went to look at the problem and told us to call the A/C vendorLonnie's A/C service came out and he retightened all the electrical wires, checked the charge on 35/mfd
and started running the capacitor check super heston system had a degree split recalibrate thermostat and system was cooling appropriately
On 6/6/the resident from 17A called and said the unit was not working againOur technician *** went to look at the problem and told us to once again call Lonnie's A/CLonnie's arrived and told us the compressor was outAt this time *** was visiting the property and she gave him the ok to order the compressor, which was under warrantyWe offered the Wall A/C unit to the resident but she did not want it and said she will stay at her daughters unit until the part arrives
On 6/9/we input the window A/C into her unit upon her requestOn 6/10/Lonnies installed the compressorThe A/C was still inoperableLonnies informed us that the blower was out and he would have to order itIt will take up to seven business daysAll local vendors were out due to high demand in the Summer in Texas
Exactly seven business days, the blower arrived from the New York Distribution company and was installed that day 6/20/During the time from 6/10/- 6/20/I spoke to the resident Vicky on a daily basis informing her that unit should arrive by Monday the 20thI asked her if the A/C window unit was working, she said yesI did everything possible to ensure that the resident had cool air in at least one room of the unit while waiting for the partThe unit is again operational

Initial Business Response /* (1000, 5, 2017/03/27) */
REGARDING: MsJXXXXXXX CXXX
On or around March 20, Wilhoit Properties received a complaint that MsJxxxxxxx Cxxx moved in to her apartment on January 26, and shortly thereafter found out that her bathtub was not draining properly
and to date has not been properly fixedI, Theresa Franklin, Regional Manager of Wilhoit Properties attempted to reach MsCxxx on Tuesday, March 21, but was unsuccessfulI again attempted to reach MsJxxxxxxx Cxxx on Wednesday, March 22, and could discuss the problem she was havingAccording to the resident, shortly after move in, they noticed that their bathtub was not properly drainingMrCxxx reached out to the leasing office to inform them of the problemA plumber did come out to Country Hills to look at the problem and noticed the tub was not caulkedMsCxxx stated that yes, she was still currently having problemsThe problem is not running the water into the tub but when drain the tub of any waterI informed the resident that I would get in touch with the owner of the property and/or a plumbing company so that we can get a time scheduled to service her needsOn Thursday, March 23, I made contact with the plumber and the repair to MsJxxxxxxx Cxxx's unit has been schedule for Monday, March 27, at approximately 9:AMI reached out to MsJxxxxxxxx Cxxx on Friday, March 24, to inform her that the plumber will be there on Monday morningI plan to also be on property Monday as well

We apologize for the inconvenience, we try to notify applicants as soon as we are aware the date changes. We are unable to move you to the other building because you are moving in a market rate apartment and we don't have that available in that building