Michael Reeves Window Cleaning

This is very unfortunate to deal with since we have been in constant communication with *** *** to resolve this situation which is due to a lack of not clearly understanding or viewing our shipping policy.*** submitted an order December 21stOn December 22nd we fulfilled the order by
submitting it.to our suppliers who then ship out the itemOur automated system sends notification that the order has been fulfilled and the shipment is on the wayWhen *** emailed us asking for the tracking number, we asked her if we could get back to her because the tracking data wasn't showing in the system yetThere were delays in the system due to the holiday but nevertheless, we immediately sent her the tracking data and apologized and explained to her we typically have the data faster.But we also explained to her that we are operating within the timeframe of our shipping policyBelow is a copy of our shipping policy (copied and pasted from our website)Her item was ordered on December 21st and still is in transitWe have business days to process and 2-weeks excluding business days to deliverThis is clearly stated in our shipping policyIt has not surpassed the weeks we have alotted for her item to be shippedWe have tried to explain this to her multiple timesIf the customer wanted the item sooner; it would have been best if she would have requested expedited shipping. SHIPPING POLICY HOW LONG DOES IT TAKE FOR MY ITEM TO ARRIVE?Once we receive your order, your order will be processed within business daysIt may take up to 2-weeks for shipping since this is our busy time of the yearOrders are only processed on business days Monday through FridaySaturday and Sunday are NOT considered business days. *Please note that we have warehouses all over the world, therefore if you order multiple items, they may arrive at different times** HOW DO I TRACK MY PACKAGE? You can track the status of your order anytime by emailing our customer support desk at p***
We will get back to you with Hours