Michael Richards Salon

Complaint ID#: [redacted] Company Name: Michael Richards SalonCompany Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): **No Response**Complaint Information: The lighting in the salon above and in front of each stylist's station is designed for true light, and a problem with the color match would have been detected after the blow dryWe have been in business since 1993, and have never before had a complaintAs for ***, [redacted] , and other social media sites, we have not seen or heard any similar complaintsAs we know, anyone can say anything they like about any businessIt's a shame, but it's the realityAgain, it's always our goal to have happy clientsThere would be no reason for a client to be intimidated, especially considering the friendly rapport we have always maintained with our clientsWe are sorry this client feels she has had a bad experience, but we cannot fix a problem that we could not assess, as we did not see her again after the initial appointmentWe apologize.Sent on: 8/11/5:03:PM

Complaint: [redacted] I am rejecting this response because:When I originally called, my intention was to come back to have it redone, but when I called the person I spoke to, I believe a manager was very rude and unprofessional and I did not feel comfortable going back after being talked to in that manner Sincerely, [redacted]

Business Response to a ComplaintComplaint ID#: [redacted] Company Name: Michael Richards SalonCompany Contact: [redacted] Company Phone: [redacted] ***Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response:When this client left the salon on June 25th, she was happy with the service providedThe next day, we received a call and her request for a refundThe policy at the Michael Richards Salon is that we invite the client back to remedy the problemSince the color matched when she left, it was impossible to know what to do to fix the color over the phone, as we did not know what may have occurred within hours of the original appointmentA color consultation cannot be done over the telephoneIn a situation like this, there is a protocol we follow, and we have never had this issue occur in the pastThis client surprised us, as when we invited her back in to remedy the situation, she seemed to not want to come back in and have it looked atShe did not seem to want the problem fixed; she wanted a full refund, and said she would be using the money to go elsewhereFrom all of us here at the Michael Richards Salon, the client has our full apologies, as it is our goal to always keep our clients happyWe are sorry she has had this experience

Complaint: ***
I am rejecting this response because:Feeling uncomfortable and rushed and also due to the lighting in the salon, the color appeared different than it did in natural lighting and once I returned homeAs soon as I got into my car I could see just how off the color wasI could not go back into the salon to complain about it since the salon was closing and I was basically being rushed out so they could go homeThe manager or owner of the salon had left while my hair was still processing when I was also told that someone would be able to wax my eyebrows that evening as wellWhen I called to voice my disappointment the next day, the reason I rejected the offer and chance to go back into the salon for it to be fixed was due to the fact that the woman who messed up the color was the one offered to me again, and I was extremely uncomfortable with her touching my hair again, and secondly the woman I was dealing with on the phone, was extremely rude and had an angry toneIf the manager was that rude over the phone, I was concerned about how I would be treated when I went back into the salonNowhere is it posted for customers to see any of their policies, and it shouldn't matter to them if I was going to take the money from the refund and go someplace elseThe stylist who corrected my hair agreed that it was off and not correctly matchedAfter the incident, I had read some reviews on sites such as *** and ***, there were comments about how the clients were treated rudely by employees at the salon, and also saw that the stylist that they had given me, had negative reviewsIn my opinion, it should be posted the policies of the salon in areas where the patrons can see them, and the salon should not have offered me an opportunity with the same woman to see how she messed up my hair for her to fix it The "decent" salons would offer a refund to their patron for their dissatisfaction, whereas what I believed was a "decent" salon won't give a refund because they don't want that money spent someplace else to fix their mistakeThe behavior of the woman I spoke with who is supposedly a manager was outrageous and intimidated me from even thinking of going in to show the error
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
When I originally called, my intention was to come back to have it redone, but when I called the person I spoke to, I believe a manager was very rude and unprofessional and I did not feel comfortable going back after being talked to in that manner
Sincerely,
*** ***

Business Response to a ComplaintComplaint ID#:     [redacted]Company Name:     Michael Richards SalonCompany Contact:     [redacted]Company Phone:     [redacted]Company Email:     [redacted]Person Who Sent the...

Complaint:     [redacted]Staff Member:     Response:When this client left the salon on June 25th, she was happy with the service provided. The next day, we received a call and her request for a refund. The policy at the Michael Richards Salon is that we invite the client back to remedy the problem. Since the color matched when she left, it was impossible to know what to do to fix the color over the phone, as we did not know what may have occurred within 24 hours of the original appointment. A color consultation cannot be done over the telephone. In a situation like this, there is a protocol we follow, and we have never had this issue occur in the past. This client surprised us, as when we invited her back in to remedy the situation, she seemed to not want to come back in and have it looked at. She did not seem to want the problem fixed; she wanted a full refund, and said she would be using the money to go elsewhere. From all of us here at the Michael Richards Salon, the client has our full apologies, as it is our goal to always keep our clients happy. We are sorry she has had this experience.

Complaint: [redacted]
I am rejecting this response because:When I originally called, my intention was  to come back to have it redone, but when I called the person I spoke to, I believe a manager was very rude and unprofessional and I did not feel comfortable going back after being talked to in that manner.  
Sincerely,
[redacted]

Business Response to a ComplaintComplaint ID#:     [redacted]Company Name:     Michael Richards SalonCompany Contact:     [redacted]Company Phone:     [redacted]Company Email:   ...

 [redacted]Person Who Sent the Complaint:     [redacted]Staff Member:     Response:When this client left the salon on June 25th, she was happy with the service provided. The next day, we received a call and her request for a refund. The policy at the Michael Richards Salon is that we invite the client back to remedy the problem. Since the color matched when she left, it was impossible to know what to do to fix the color over the phone, as we did not know what may have occurred within 24 hours of the original appointment. A color consultation cannot be done over the telephone. In a situation like this, there is a protocol we follow, and we have never had this issue occur in the past. This client surprised us, as when we invited her back in to remedy the situation, she seemed to not want to come back in and have it looked at. She did not seem to want the problem fixed; she wanted a full refund, and said she would be using the money to go elsewhere. From all of us here at the Michael Richards Salon, the client has our full apologies, as it is our goal to always keep our clients happy. We are sorry she has had this experience.

Complaint ID#:    [redacted]Company Name:    Michael Richards SalonCompany Contact Name:    [redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted]
Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    **No Response**Complaint Information:    The lighting in the salon above and in front of each stylist's station is designed for true light, and a problem with the color match would have been detected after the blow dry. We have been in business since 1993, and have never before had a complaint. As for [redacted], [redacted], and other social media sites, we have not seen or heard any similar complaints. As we know, anyone can say anything they like about any business. It's a shame, but it's the reality. Again, it's always our goal to have happy clients. There would be no reason for a client to be intimidated, especially considering the friendly rapport we have always maintained with our clients. We are sorry this client feels she has had a bad experience, but we cannot fix a problem that we could not assess, as we did not see her again after the initial appointment. We apologize.Sent on:     8/11/2015 5:03:40 PM

Review: I went to the Michael Richards Salon on Thursday June 25, 2015 to have a root touch-up, the hair stylist was not the one I originally had a month prior due to the stylists schedule. The end result was having my hair be two different colors. On top of this issue, I was supposed to have my eyebrows done by the salon owner, who left before the salon was closed, and was told the response that I can come back the next day for to have my eyebrows waxed. When I called the salon the next day seeking a refund, the phone was answered by the blonde woman who I believe is the owner of the salon, she immediately gave me an attitude and was completely unprofessional and only offering to have the same woman who created the problem be the one to fix it, and when I stated that I would be going somewhere else to have it fixed and would simply like a refund, she snapped at me and said that they do not give refunds once a service is provided. She was completely unprofessional and rude.Desired Settlement: I would like a refund of the money that I paid for the service, which came out completely wrong requiring me to go and pay an additional $60 elsewhere to have their mistakes fixed until I can completely re-color my hair.

Business

Response:

Business Response to a ComplaintComplaint ID#: [redacted]Company Name: Michael Richards SalonCompany Contact: [redacted]Company Phone: [redacted]Company Email: [redacted]Person Who Sent the Review: [redacted]Staff Member: Response:When this client left the salon on June 25th, she was happy with the service provided. The next day, we received a call and her request for a refund. The policy at the Michael Richards Salon is that we invite the client back to remedy the problem. Since the color matched when she left, it was impossible to know what to do to fix the color over the phone, as we did not know what may have occurred within 24 hours of the original appointment. A color consultation cannot be done over the telephone. In a situation like this, there is a protocol we follow, and we have never had this issue occur in the past. This client surprised us, as when we invited her back in to remedy the situation, she seemed to not want to come back in and have it looked at. She did not seem to want the problem fixed; she wanted a full refund, and said she would be using the money to go elsewhere. From all of us here at the Michael Richards Salon, the client has our full apologies, as it is our goal to always keep our clients happy. We are sorry she has had this experience.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Feeling uncomfortable and rushed and also due to the lighting in the salon, the color appeared different than it did in natural lighting and once I returned home. As soon as I got into my car I could see just how off the color was. I could not go back into the salon to complain about it since the salon was closing and I was basically being rushed out so they could go home. The manager or owner of the salon had left while my hair was still processing when I was also told that someone would be able to wax my eyebrows that evening as well. When I called to voice my disappointment the next day, the reason I rejected the offer and chance to go back into the salon for it to be fixed was due to the fact that the woman who messed up the color was the one offered to me again, and I was extremely uncomfortable with her touching my hair again, and secondly the woman I was dealing with on the phone, was extremely rude and had an angry tone. If the manager was that rude over the phone, I was concerned about how I would be treated when I went back into the salon. Nowhere is it posted for customers to see any of their policies, and it shouldn't matter to them if I was going to take the money from the refund and go someplace else. The stylist who corrected my hair agreed that it was off and not correctly matched. After the incident, I had read some reviews on sites such as [redacted] and [redacted], there were comments about how the clients were treated rudely by employees at the salon, and also saw that the stylist that they had given me, had negative reviews. In my opinion, it should be posted the policies of the salon in areas where the patrons can see them, and the salon should not have offered me an opportunity with the same woman to see how she messed up my hair for her to fix it. The "decent" salons would offer a refund to their patron for their dissatisfaction, whereas what I believed was a "decent" salon won't give a refund because they don't want that money spent someplace else to fix their mistake. The behavior of the woman I spoke with who is supposedly a manager was outrageous and intimidated me from even thinking of going in to show the error.

Sincerely,