Michael Russo Jr. Plumbing & Heating Company

The response from the customer states that we “doctored” the authorization form for service. This is not true, we do write on the form to provide additional or helpful information to the technician. The form shows tow in, regardless of the vehicle being towed or not towed does not change any of the facts or problems noted with the vehicle. She also states that part of the form was crossed out and circled; this was the mechanic who was assigned to check out and repair the vehicle. This was not doctored, the vehicle was reassigned based on the required repair. The technician found that the vehicle was leaking gasoline and that the rear muffler was physically broken. We replaced the exhaust resonator, muffler and tailpipe. We also replaced all the fuel lines on the vehicle, one was leaking but the rest were badly rusted. These repairs were required and performed competently, -We do not use and have never installed stop leak to repair a vehicle. The repairs made were needed quoted and performed correctly.The serpentine belt tensioner is not holding the belt secure and the belt is beginning to come off of the vehicle. This has nothing to do with her complaints but is a problem and should be corrected. I have left phone messages for the customer to contact me to see if we can go over everything and come to an agreement, I haven’t received a response. -Please feel free to contact me and discuss this matter.Sincerely,Bob T [redacted] *General Manager–River Road Auto Service ###-###-#### (W)