Michael Stead's Hilltop Chrysler Jeep Dodge

Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ We sincerely apologize for not responding earlier to this complaint This account was connected as a joint account, [redacted] and [redacted] (Members), on 8-1-Furthermore, this account is set up as a prepay account only ( different than a traditional post pay account), at the request of the memberPrepay account status is calculated daily, days a yearAccounts are subject for disconnection and available to be reconnected days a year as wellIt is a completely automated system and is completely controlled by the memberMembers are notified each day, via telephone, email or text, once their account balance has a credit balance or belowThis occurs every day at approximately 10:AMOnce the account is equal to a zero or debit balance (due to usage), it will automatically disconnectThis occurs every day at approximately 1:PMOnce a payment is remitted, the account will automatically reconnect Member(s) issue concerning medical situationThere is no medical alert letter on this account pertaining to health issue(s)However, our practice is to notate the account when we receive notice of such and to then place a medical tag on the meter as wellHowever, if this account would have had a medical alert notice attached, the confusion lies in the fact that it does not prevent an account from being disconnected due to the lack of funds (credit balance) on a prepay accountFurthermore, it does not prevent an account from being disconnected due to failure to keep payment arrangements on a traditional post pay accountWith a prepay account, all activity happens automaticallyWith a traditional post pay account, if payment arrangements are not kept, then a billing information representative would attempt to contact the member prior to disconnectionThis member did receive a message, via telephone, that the account was below the minimum balance requiredThis occurred at 10:am on July 5, The prepay system disconnected the account at 1:pm on July 5, Payment was received on July 6, at 11:am and the service was automatically reconnected at that timeDue to medical concerns, if this member would be better served to convert the account to a traditional post pay account, then we would certainly accommodate their requestThe member would need to contact the following individual for assistance Lynne Campbell Office Manager [redacted] @whiteriver.org XXX-XXX-XXXX Member issue pertaining to obtaining meter readingsWhite River did indeed have an issue with its ability to read the meter, at this locations between XX-X-XXXX and 10-19-2015, however the meter was recording usage accuratelyOnce the issue was corrected, 10-20-2015, the member received automatic notice concerning the required balance on the accountMember did call WR at this time Given the fact that WR was in error and did not immediately make the proper correction to the system, and the member was certainly inconvenienced during this time, we apologizeFurthermore, I have instructed the proper department to issue a credit to the accountWe will certainly contact and communicate this information to the member as well If you need further assistance, please contact Lynne Campbell at your earliest convenience Sincerely, [redacted] A [redacted] COO

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ I've spoken to [redacted] and agreed to replace her front and rear brakes and a cost of $She was satisfiedThank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am unhappy that ive been a loyal customer and they keep making damages to my car and expect me to keep bringing my vehicle for them to figure out what wrong with iti think this is not good being that they are specialists.I do not feel safe driving this carafter last servicing brakes were still not functioning properly and my car spun out when it was rainingguess im stuck with this car that im not sure if its safe or not.They will not file a complaint with chrysler because manager said this wasnt chryslers problem nor is it a lemon.They are admiting that one of the techs made this mistake when they were doing brake inspections .Why should I have to keep a car that they have damaged over and over and it isnt safe I transport small children everyday to san francisco and I am scared to drive them in this car.After I voiced my concerns the only this the manager offered me was a extended warranty .That wont cover me and my childrens life.I do not want to have to find out the hard way if this issue is resolved Final Business Response / [redacted] (4000, 9, 2015/12/23) */ The vehicle is safe and in good conditionthe vehicle has 31,miles on it, therefore the brakes are out of warrantyWe've replaced front and rear brakes on the vehicle at no cost to the customer, which was a total goodwill gestureBrakes are a wear item and are covered for one year or 12,miles from the manufacturerThe vehicle is safeI made a generous offer to take car of the brakes and to add a service contract, but it's unappreciatedThe customer is welcome to file any complaint they desire with Chrysler Corporation, this is not handled by the Dealership Final Consumer Response / [redacted] (4200, 11, 2015/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will seek a legal approach because the sensor is still coming on

Initial Business Response / [redacted] (1000, 8, 2017/03/06) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @whiteriver.org [redacted] disputes the language in our line extension policy in regard to the initial 1/mile distance that is allowed prior to being charged a feeThe 1/mile distance is measured from the takeoff pole (where the line extension begins), not after the first three poles that are no cost to the member (1/mile)The 1/mile distance refereed to in the policy has always began at the take off point, no exceptions granted [redacted] 's line extension requires poles after the right-of-way was clearedThe right-of-way path was chosen by [redacted] WRVEC does not determine the final aid to construction amount until the right-of-way is cleared and all poles are stakedWe often see where a home site location and right-of-way routes deviate from the initial plans The amount according to line extension policy to proceed with receiving service is 4,According to our records, [redacted] was never promised or received an invoice for a lessor amountThe staking engineer did mistakenly count poles, his computer screen was zoomed in too far on the staking map when requesting that that an invoice be prepared, however he discovered his error prior to sending out the invoiceThe invoice for 4,was sent along with the easements required to be signed and recordedOur records show that the easements were signed and properly recorded We have reached back out to [redacted] (form of a letter) indicating our position and to request an additional phone conference or meeting with the Engineering Manager and staking engineer for the jobFrom our perspective and by policy, the line extension rules must be applied fairly and consistently for all membersThere was never any attempt on our part to misrepresent any information regarding the aid to construction fee (4,800.00) and the line extension policy Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] has never contacted me by any means so I don't know who he is nor where he has received any of his alleged facts Taken from the above letter given in response to my Revdex.com complaint First, [redacted] states that an engineer had made a mistakeI agree, [redacted] Staking Engineer had made a mistakeI feel this "mistake" is one of misrepresentation, promises, concealment, suppression and omission of material facts I asked [redacted] to give me an accurate estimate to bring electric power to the home site that I showed [redacted] came out to property on 9/6/to measure and set GPS points and we walked the propertyAfter using his computer/GPS, [redacted] gave us an accurate estimate of costs that we did indeed need poles to reach our home site which equates to $ [redacted] also stated that there will be no board approval needed, per [redacted] and that WRVEC had received the utility easements from the neighbor [redacted] made a promise as to the accurate estimate that we requested from him and that he gave to us on 9/6/ [redacted] assured me of the accuracy of the estimate after further scrutiny of the estimate he had given of $as we needed to plan financially and logistically [redacted] affirmed his estimate of $and we concluded from his professional response as an engineer and as a representative of White River Valley Electric Cooperative that his accurate estimate was true and correct and we had no reason to doubt or distrust [redacted] The rest of the letter from [redacted] goes on about the "engineers mistake" (paraphrased), and [redacted] goes on further to explain with a detailed set of words that is CLEARLY lacking in a policy of White River, the "line extension policy" I have found that White River Valley Electric Cooperative is not regulated and there is no oversight for their actions, policies and business practicesI feel that White River is trying to omit facts, avoid truth, and to deceive, or in other words, I believe that White River is committing "misrepresentation, promises, concealment, suppression and omission of material facts." Nothing in the letter from [redacted] addresses the facts in their entirety and therefore I believe he is being deceptive and at least complicit in the deception given me Lastly, [redacted] has made no statement of any investigation into this matter I need to know who should be held responsible Regards, [redacted] Final Consumer Response / [redacted] (2000, 13, 2017/03/15) */ I wanted to let you know that White River Valley Electric Cooperative, via [redacted] met me at the property Friday the 10th to discuss their position, why they believe the "mistake" was made and that they are now willing to settle the matter with the language and amount that I originally offered them Therefor, I am no longer needing the Revdex.com services and I appreciate your time and the earnest of the Revdex.com Best Regards, [redacted]

Cust: *** *** ** *** ** *** First and formost I would like to state that *** *** is totally correct when I said I would refund half of his money on the training servicesI would also like to state that the check was made out and ready to be mailed to him with in days of our
conversationWe have a gaurantee of our services here and opted to return a an agrred amountCanine College has been in business for yearsWe have clients that have used our facilities for 10, and plus yearsWith over successful dogs being trained at our facilityOur trainers have over years of combined professional dog training experienceMr *** was reffered by a sastified clientMr *** expreessed the diffuculty he was having and the behavioral problems he was having'That is why I know for a fact that dog was trained and the training director (me) took personal interest in his dog and his trainingThe dog came in very high strung, high energy and a strong tempermentThe ***s also have another doberman and saiid " this one has been very difficult to deal with and will not even stay in cratewe never had to do training with our other dog." so I took it personal to make sure Murphy was trainedI And yes Murphy did do great in his obedience, I can personnal atest to thatso when Mr *** went on arant about how bad the training was and hes was not coming back I agrred to give him back his moneyNo question askedHe had his opinion made up and at the time there was no reasoningSo I agreed to return his moneyEven though the dog was trainedI also understand him being upset about his go getting loose stools and loosing weightWe inforned him of this and took the dog to the *** VetHe had no raised temp and was still extremlly active.and eating we cooked rice and chicken for Murphy alsoTraining continued til the weeks were upThe dog had a final lesson and went home with a dirty blanketHere is the reason why MR *** did not get his checkA pop up comes on my phone from *** written by his wife pretty much saying the same thing that was in the complaint written to Revdex.comMr *** Stating that his dog was near death and the dog was not trainedi in this letter is an out right non truthYes Mr *** has a right to be upset his dog was suffering from diarrheaHe also has right to say his dog was not trained which is not trueEither way I accepted his concerns and offeavered a refundThat was until the *** review popped up on my phone written by Mrs ***The moment it didmy conversation and agrrement for refund was null and void with MR *** If Mr *** was wondering why I never returned his Email or phone call, he now knowsWe still gaurantee our training and results at Canine College as we have for the last yearsThank you *** Billings Training Director

Initial Business Response /* (1000, 9, 2015/12/09) */
We sincerely apologize for not responding earlier to this complaint
This account was connected as a joint account, *** *** and *** *** (Members), on 8-1-Furthermore, this account is set up as a prepay account only (
different than a traditional post pay account), at the request of the memberPrepay account status is calculated daily, days a yearAccounts are subject for disconnection and available to be reconnected days a year as wellIt is a completely automated system and is completely controlled by the memberMembers are notified each day, via telephone, email or text, once their account balance has a credit balance or belowThis occurs every day at approximately 10:AMOnce the account is equal to a zero or debit balance (due to usage), it will automatically disconnectThis occurs every day at approximately 1:PMOnce a payment is remitted, the account will automatically reconnect
Member(s) issue concerning medical situationThere is no medical alert letter on this account pertaining to health issue(s)However, our practice is to notate the account when we receive notice of such and to then place a medical tag on the meter as wellHowever, if this account would have had a medical alert notice attached, the confusion lies in the fact that it does not prevent an account from being disconnected due to the lack of funds (credit balance) on a prepay accountFurthermore, it does not prevent an account from being disconnected due to failure to keep payment arrangements on a traditional post pay accountWith a prepay account, all activity happens automaticallyWith a traditional post pay account, if payment arrangements are not kept, then a billing information representative would attempt to contact the member prior to disconnectionThis member did receive a message, via telephone, that the account was below the minimum balance requiredThis occurred at 10:am on July 5, The prepay system disconnected the account at 1:pm on July 5, Payment was received on July 6, at 11:am and the service was automatically reconnected at that timeDue to medical concerns, if this member would be better served to convert the account to a traditional post pay account, then we would certainly accommodate their requestThe member would need to contact the following individual for assistance
Lynne Campbell
Office Manager
***@whiteriver.org
XXX-XXX-XXXX
Member issue pertaining to obtaining meter readingsWhite River did indeed have an issue with its ability to read the meter, at this locations between XX-X-XXXX and 10-19-2015, however the meter was recording usage accuratelyOnce the issue was corrected, 10-20-2015, the member received automatic notice concerning the required balance on the accountMember did call WR at this time
Given the fact that WR was in error and did not immediately make the proper correction to the system, and the member was certainly inconvenienced during this time, we apologizeFurthermore, I have instructed the proper department to issue a credit to the accountWe will certainly contact and communicate this information to the member as well
If you need further assistance, please contact Lynne Campbell at your earliest convenience
Sincerely,
*** A ***
COO

Initial Business Response /* (1000, 5, 2015/12/14) */
I've spoken to *** and agreed to replace her front and rear brakes and a cost of $She was satisfiedThank you, *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I am unhappy that ive been a loyal customer and they keep making damages to my car and expect me to keep bringing my vehicle for them to figure out what wrong with iti think this is not good being that they are specialists.I do not feel safe driving this carafter last servicing brakes were still not functioning properly and my car spun out when it was rainingguess im stuck with this car that im not sure if its safe or not.They will not file a complaint with chrysler because manager said this wasnt chryslers problem nor is it a lemon.They are admiting that one of the techs made this mistake when they were doing brake inspections .Why should I have to keep a car that they have damaged over and over and it isnt safe I transport small children everyday to san francisco and I am scared to drive them in this car.After I voiced my concerns the only this the manager offered me was a extended warranty .That wont cover me and my childrens life.I do not want to have to find out the hard way if this issue is resolved
Final Business Response /* (4000, 9, 2015/12/23) */
The vehicle is safe and in good conditionthe vehicle has 31,miles on it, therefore the brakes are out of warrantyWe've replaced front and rear brakes on the vehicle at no cost to the customer, which was a total goodwill gestureBrakes are a wear item and are covered for one year or 12,miles from the manufacturerThe vehicle is safeI made a generous offer to take car of the brakes and to add a service contract, but it's unappreciatedThe customer is welcome to file any complaint they desire with Chrysler Corporation, this is not handled by the Dealership
Final Consumer Response /* (4200, 11, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will seek a legal approach because the sensor is still coming on

Initial Business Response /* (1000, 8, 2017/03/06) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@whiteriver.org
*** *** disputes the language in our line extension policy in regard to the initial 1/mile distance that is allowed prior to being
charged a feeThe 1/mile distance is measured from the takeoff pole (where the line extension begins), not after the first three poles that are no cost to the member (1/mile)The 1/mile distance refereed to in the policy has always began at the take off point, no exceptions granted
*** ***'s line extension requires poles after the right-of-way was clearedThe right-of-way path was chosen by *** ***WRVEC does not determine the final aid to construction amount until the right-of-way is cleared and all poles are stakedWe often see where a home site location and right-of-way routes deviate from the initial plans
The amount according to line extension policy to proceed with receiving service is 4,According to our records, *** *** was never promised or received an invoice for a lessor amountThe staking engineer did mistakenly count poles, his computer screen was zoomed in too far on the staking map when requesting that that an invoice be prepared, however he discovered his error prior to sending out the invoiceThe invoice for 4,was sent along with the easements required to be signed and recordedOur records show that the easements were signed and properly recorded
We have reached back out to *** *** (form of a letter) indicating our position and to request an additional phone conference or meeting with the Engineering Manager and staking engineer for the jobFrom our perspective and by policy, the line extension rules must be applied fairly and consistently for all membersThere was never any attempt on our part to misrepresent any information regarding the aid to construction fee (4,800.00) and the line extension policy
Initial Consumer Rebuttal /* (3000, 10, 2017/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** has never contacted me by any means so I don't know who he is nor where he has received any of his alleged facts
Taken from the above letter given in response to my Revdex.com complaint
First, *** *** states that an engineer had made a mistakeI agree, *** *** Staking Engineer had made a mistakeI feel this "mistake" is one of misrepresentation, promises, concealment, suppression and omission of material facts
I asked *** *** to give me an accurate estimate to bring electric power to the home site that I showed *** ***
*** *** came out to property on 9/6/to measure and set GPS points and we walked the propertyAfter using his computer/GPS, *** gave us an accurate estimate of costs that we did indeed need poles to reach our home site which equates to $*** also stated that there will be no board approval needed, per *** *** and that WRVEC had received the utility easements from the neighbor
*** *** made a promise as to the accurate estimate that we requested from him and that he gave to us on 9/6/*** *** assured me of the accuracy of the estimate after further scrutiny of the estimate he had given of $as we needed to plan financially and logistically*** *** affirmed his estimate of $and we concluded from his professional response as an engineer and as a representative of White River Valley Electric Cooperative that his accurate estimate was true and correct and we had no reason to doubt or distrust *** ***
The rest of the letter from *** *** goes on about the "engineers mistake" (paraphrased), and *** *** goes on further to explain with a detailed set of words that is CLEARLY lacking in a policy of White River, the "line extension policy"
I have found that White River Valley Electric Cooperative is not regulated and there is no oversight for their actions, policies and business practicesI feel that White River is trying to omit facts, avoid truth, and to deceive, or in other words, I believe that White River is committing "misrepresentation, promises, concealment, suppression and omission of material facts."
Nothing in the letter from *** *** addresses the facts in their entirety and therefore I believe he is being deceptive and at least complicit in the deception given me
Lastly, *** *** has made no statement of any investigation into this matter
I need to know who should be held responsible
Regards,
*** ***
Final Consumer Response /* (2000, 13, 2017/03/15) */
I wanted to let you know that White River Valley Electric Cooperative, via *** *** met me at the property Friday the 10th to discuss their position, why they believe the "mistake" was made and that they are now willing to settle the matter with the language and amount that I originally offered them
Therefor, I am no longer needing the Revdex.com services and I appreciate your time and the earnest of the Revdex.com
Best Regards,
*** ***