This customer purchased a table and (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchaseSigned contract, which includes the above languageThe customer contacted the store after delivery and indicated that he preferred to have the ladder back style, 24" stoolsThe contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description areaCustomer came into the store at a later date and agreed to purchase the upgraded ladder back stools original price of $discounted to $ The customer again signed a new contract with the above mentioned agreed upon priceNo one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip This is a clear indication that the customer recognized the upgrade in the productApproximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wifeHe disputed the upgraded priceI explained to him that I would reevaluate the entire deal and call him when I returned from a business tripI contacted the customer on 4/23/at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreementHe responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone callAs a responsible and reliable business, this is the best we can offer based on the complete history of this transactionAll documents provided upon requestThanking you in advance for your anticipated cooperation in mediating this matter
We have spoke to the consumer on 5/5/and Michael's Furniture agrees to replace the customers six standard backless stools with six upgraded ladder back stools at no additional charge Customer accepted the offer and agreed to wait for this special order to arrive Customer will have full use of existing stools and we will switch when new ones come in Customer Mr*** signed the agreement and seemed to be very satisfied Please contact Michael's Furniture with any further questionsThis matter has been amicably resolved
This customer purchased a table and (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchaseSigned contract, which includes the above languageThe customer contacted the store after
delivery and indicated that he preferred to have the ladder back style, 24" stoolsThe contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description areaCustomer came into the store at a later date and agreed to purchase the upgraded ladder back stools original price of $discounted to $ The customer again signed a new contract with the above mentioned agreed upon priceNo one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip This is a clear indication that the customer recognized the upgrade in the productApproximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wifeHe disputed the upgraded priceI explained to him that I would reevaluate the entire deal and call him when I returned from a business tripI contacted the customer on 4/23/at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreementHe responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone callAs a responsible and reliable business, this is the best we can offer based on the complete history of this transactionAll documents provided upon requestThanking you in advance for your anticipated cooperation in mediating this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This customer purchased a table and (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchaseSigned contract, which includes the above languageThe customer contacted the store after delivery and indicated that he preferred to have the ladder back style, 24" stoolsThe contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description areaCustomer came into the store at a later date and agreed to purchase the upgraded ladder back stools original price of $discounted to $ The customer again signed a new contract with the above mentioned agreed upon priceNo one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip This is a clear indication that the customer recognized the upgrade in the productApproximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wifeHe disputed the upgraded priceI explained to him that I would reevaluate the entire deal and call him when I returned from a business tripI contacted the customer on 4/23/at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreementHe responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone callAs a responsible and reliable business, this is the best we can offer based on the complete history of this transactionAll documents provided upon requestThanking you in advance for your anticipated cooperation in mediating this matter
We have spoke to the consumer on 5/5/and Michael's Furniture agrees to replace the customers six standard backless stools with six upgraded ladder back stools at no additional charge Customer accepted the offer and agreed to wait for this special order to arrive Customer will have full use of existing stools and we will switch when new ones come in Customer Mr*** signed the agreement and seemed to be very satisfied Please contact Michael's Furniture with any further questionsThis matter has been amicably resolved
This customer purchased a table and (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchaseSigned contract, which includes the above languageThe customer contacted the store after
delivery and indicated that he preferred to have the ladder back style, 24" stoolsThe contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description areaCustomer came into the store at a later date and agreed to purchase the upgraded ladder back stools original price of $discounted to $ The customer again signed a new contract with the above mentioned agreed upon priceNo one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip This is a clear indication that the customer recognized the upgrade in the productApproximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wifeHe disputed the upgraded priceI explained to him that I would reevaluate the entire deal and call him when I returned from a business tripI contacted the customer on 4/23/at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreementHe responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone callAs a responsible and reliable business, this is the best we can offer based on the complete history of this transactionAll documents provided upon requestThanking you in advance for your anticipated cooperation in mediating this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me