Michael's Heating & Air Conditioning

February 27, From: [redacted] Owner: Michael’s Heating and Air Conditioning To: Whom it may concern The actual subject of Mr [redacted] complaint was a missing condensate tube I inadvertently forgot to installThis has since been fixed and took me minutes .Mr [redacted] knew I had been sick but did not know I had been admitted to the hospital with pneumoniaWhen I got home I found a nasty voice mail on my phone telling me that if I did not call he would get someone else to do itNeedless to say I assumed he did thatThe job had taken much longer than expected (weeks not 3) because unknown to me, the fireplace operated on natural gas and much more gas pipe had to be installed which is very time consumingMr [redacted] also contacted a plumber to (I guess) inspect my work who by the way said the job was done very well but " I did not need to do all of this extra work" I’ve been in this business years and believe me this is the way its doneThe manufacturer requires it and I would not do it any other wayThat's why plumbers do not size and install gas pipe As far as “getting there when I get there”, Mr [redacted] failed to report that much of this was do to working around his granddaughter’s activities I really don’t know what is meant by checking installation manual for various information because I didn’t even have that with meEven so, I think most people refer to various reference materials every day while performing there jobsSo this comment would be a non issue to say the least Mr [redacted] had researched and requested what equipment he requiredHe never in any way said he wanted instantaneous hot waterOne would think that after as much research as he had done, that he would request the optional instantaneous feature My own research was that I was trying to figure out how to do this cheaper without the additional costI can tell you that the installation he got was very high qualityOne that I was actually proud of and to attack someone’s work and business Is uncalled forIt was within my rights to issue a change and charge for the extra work but I elected not toI ate the extra costsI’m also assuming that the plumber he had check my job was also hired to program the schedules in so that he may get hot water faster then he wasI guess he is not happy with how that turned out Sincerely, [redacted]

February 27, 2017 From: *** *** Owner: Michael’s Heating and
Air Conditioning To: Whom it may concern The actual subject of Mr*** complaint was a missing condensate tube I inadvertently forgot to installThis has since been fixed and took me minutes. .Mr*** knew I had been sick but did not know I had been admitted to the hospital with pneumoniaWhen I got home I found a nasty voice mail on my phone telling me that if I did not call he would get someone else to do itNeedless to say I assumed he did thatThe job had taken much longer than expected (weeks not 3) because unknown to me, the fireplace operated on natural gas and much more gas pipe had to be installed which is very time consumingMr*** also contacted a plumber to (I guess) inspect my work who by the way said the job was done very well but " I did not need to do all of this extra work" I’ve been in this business years and believe me this is the way its doneThe manufacturer requires it and I would not do it any other wayThat's why plumbers do not size and install gas pipe. As far as “getting there when I get there”, Mr*** failed to report that much of this was do to working around his granddaughter’s activities I really don’t know what is meant by checking installation manual for various information because I didn’t even have that with meEven so, I think most people refer to various reference materials every day while performing there jobsSo this comment would be a non issue to say the least Mr *** had researched and requested what equipment he requiredHe never in any way said he wanted instantaneous hot waterOne would think that after as much research as he had done, that he would request the optional instantaneous feature. My own research was that I was trying to figure out how to do this cheaper without the additional costI can tell you that the installation he got was very high qualityOne that I was actually proud of and to attack someone’s work and business Is uncalled forIt was within my rights to issue a change and charge for the extra work but I elected not toI ate the extra costsI’m also assuming that the plumber he had check my job was also hired to program the schedules in so that he may get hot water faster then he wasI guess he is not happy with how that turned out. Sincerely, *** ***