I *** do vagely remember part of this story as it took place so long ago, first the part of this message that is disturbing is about the warranty company saying they never heard of me, that is my warrantrty company that I have dealt with for years and they lost the contract, I did speak
to the buyer over a year ago and we had settled on a payment of 1,dollars to the best of my knowledge, now it being so much longer down the road, im not sure what is going on here, but again as me being a repuitable dealer as always I will in good faith refund the buyer dollars more, that is all im willing to do at this time to close this case,. this is years later and I have not heard about this in a long time
In response to this complaint the following statements provided from the customer are misleading and falseon March 04, *** *** presented us with her *** CRV stating that the trcuk was making a grinding noise and vibration during drivingUpon inspect, the CRV needed the following 1)
one rear hub assembly ( please note this hub assembly was grinding causing a vibration from the rear drive axle) 2) Rear brake pads and rotors (please note the pads and rotors where grinding metal to metal: as a result the rotors became groved and damage causing vibrations during braking)
Once these componets where removed and replaced, the vehicle was then drivien to confirm the repairs resolved the vibration issues as statedUpon return of the test drive the vibraion was lessen but not completely resolvedAs stated to the customerThe truck needed a rear drive shaft mount which is loctaed on top of the rear pumpkinThis part is a OEM only part which had to be ordered from a *** dealerI took video of the rear broken mount and showed the customer and advised that this would need to be ordered and replacedThe customer stated that they could not leave the truckI stated to the cutomer that this rear mount not being replaced could damage additional drivetrain componets and performanceThe customer still stated that she needed to take the truck and would return
On March 07, the customer returned with the *** CRV to have the rear drive shaft mount replaced as discussedWe removed and replaced the mount as agreedAs a curtsidy I also performed a rear differentail service after asking the customer if they have ever had the rear or tranmission servicedThe customer stated that no service has ever been performed on the rear or transmissionUpon drianing the rear pumpkin fluid it was noted that this fluid was blacken and in need of replacementOnce these repairs where completed, The truck was then inspected and re-test driven to confirm the vibration issues had been resolvedUpon return fo the test drive the vibration was greatly reduced but ONLY very slighty apparent as certain speedsI reviewed my findings with the customer and stated that I would like to have the transmission inspected by a specailist FREE of chargeThe customer declined the free inspect and demanded a full refund
As explained to the customer: This truck has over 100,miles on it and was very poorly maintained which was apparent from the condition of a full point inpection we performedPlease note that we perform this inspection on every vehicle that enters our doors for the safety of our customersI am willing to assist this customer in resolving the vibration issuePlease keep in mind that the worked performed was needed to eliminate the CONSTANT vibrationThe vibraton that the customer is stated is intermittent and is a result of not meeting the standard maintaince guildlines set by *** Motor CorpAs a result the truck will need to be further inpectedAs stated to the customer I am will to have this performed free of charge.But by no means are we to refund the work labor charges or parts that were needed in this vehicle
Complaint: ***
I am rejecting this response because: Though you claim this took place a long time ago and you haven't heard about it in over a year, my father and I have been in contact with your sales associate *** many times since you sent me a check for $this past winter (which I never agreed that was the settlement for the issue)Enclosed with the check was a letter that you had hand written saying that: “We have had many issues with *** warranties, and have had similar situations to this one”You went on to say: “We no longer use them as a warranty providerEnclosed is a check for 1,100.00 for the balance of 2,We will be sending the remaining balance of 1,once we have definite confirmation that the warranty was not charged to usThis process will take approximately two business weeksAgain sorry for the inconvenience.” After waiting the two business weeks we never heard from you regarding the matter of the remaining $I was owedMy father and I have been contacting *** at least twice a month trying to figure out what was going on but we never got any sort of response regarding the issue of documentation for the payment to *** warrantiesYou still maintain that *** Warranties had lost the contract but no documentation
has ever been presented to prove that*** Warranties Inc’s CEO *** *** sent both of us an official letter stating that they have no record of a *** warranty service contract for my vehicleA reputable dealer would have realized that the ball was dropped on their end and rectified the situation as fast a possible instead of trying to shirk any sort of responsibility or involvement in this issue by not contacting usThis whole matter was handled horribly and I still maintain I should be refunded the remaining $to equal the original balance of $2199( $+ $1099= $2199)I have also attached a scanned a copy of the hand written letter you sent me ( to corroborate the quotes that were used) as well as *** Warranties Inc response to my inquiry about the contract
Regards,
*** ***
I am writing to say that my complaint #*** against Michael's Motors Cars Inclocated at ** *** *** *** *** ** ***, has been resolvedAs of December 31, the company replaced the *** involved in the dispute, with a ***
I wish to thank you for your input in resolving this issueI also apologize for not responding sooner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I spoke to *** and he would like to resolve this matter. We will send out checks to cover this. Business is a little slow right now but we will send a check for $which the customer can cash right now and one post dated in days for $599.00. Please let me know where to send these checks to
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe checks can be sent to the following address:
*** ***
Regards,
*** ***
I *** do vagely remember part of this story as it took place so long ago, first the part of this message that is disturbing is about the warranty company saying they never heard of me, that is my warrantrty company that I have dealt with for years and they lost the contract, I did speak
to the buyer over a year ago and we had settled on a payment of 1,dollars to the best of my knowledge, now it being so much longer down the road, im not sure what is going on here, but again as me being a repuitable dealer as always I will in good faith refund the buyer dollars more, that is all im willing to do at this time to close this case,. this is years later and I have not heard about this in a long time
In response to this complaint the following statements provided from the customer are misleading and falseon March 04, *** *** presented us with her *** CRV stating that the trcuk was making a grinding noise and vibration during drivingUpon inspect, the CRV needed the following 1)
one rear hub assembly ( please note this hub assembly was grinding causing a vibration from the rear drive axle) 2) Rear brake pads and rotors (please note the pads and rotors where grinding metal to metal: as a result the rotors became groved and damage causing vibrations during braking)
Once these componets where removed and replaced, the vehicle was then drivien to confirm the repairs resolved the vibration issues as statedUpon return of the test drive the vibraion was lessen but not completely resolvedAs stated to the customerThe truck needed a rear drive shaft mount which is loctaed on top of the rear pumpkinThis part is a OEM only part which had to be ordered from a *** dealerI took video of the rear broken mount and showed the customer and advised that this would need to be ordered and replacedThe customer stated that they could not leave the truckI stated to the cutomer that this rear mount not being replaced could damage additional drivetrain componets and performanceThe customer still stated that she needed to take the truck and would return
On March 07, the customer returned with the *** CRV to have the rear drive shaft mount replaced as discussedWe removed and replaced the mount as agreedAs a curtsidy I also performed a rear differentail service after asking the customer if they have ever had the rear or tranmission servicedThe customer stated that no service has ever been performed on the rear or transmissionUpon drianing the rear pumpkin fluid it was noted that this fluid was blacken and in need of replacementOnce these repairs where completed, The truck was then inspected and re-test driven to confirm the vibration issues had been resolvedUpon return fo the test drive the vibration was greatly reduced but ONLY very slighty apparent as certain speedsI reviewed my findings with the customer and stated that I would like to have the transmission inspected by a specailist FREE of chargeThe customer declined the free inspect and demanded a full refund
As explained to the customer: This truck has over 100,miles on it and was very poorly maintained which was apparent from the condition of a full point inpection we performedPlease note that we perform this inspection on every vehicle that enters our doors for the safety of our customersI am willing to assist this customer in resolving the vibration issuePlease keep in mind that the worked performed was needed to eliminate the CONSTANT vibrationThe vibraton that the customer is stated is intermittent and is a result of not meeting the standard maintaince guildlines set by *** Motor CorpAs a result the truck will need to be further inpectedAs stated to the customer I am will to have this performed free of charge.But by no means are we to refund the work labor charges or parts that were needed in this vehicle
Complaint: ***
I am rejecting this response because: Though you claim this took place a long time ago and you haven't heard about it in over a year, my father and I have been in contact with your sales associate *** many times since you sent me a check for $this past winter (which I never agreed that was the settlement for the issue)Enclosed with the check was a letter that you had hand written saying that: “We have had many issues with *** warranties, and have had similar situations to this one”You went on to say: “We no longer use them as a warranty providerEnclosed is a check for 1,100.00 for the balance of 2,We will be sending the remaining balance of 1,once we have definite confirmation that the warranty was not charged to usThis process will take approximately two business weeksAgain sorry for the inconvenience.” After waiting the two business weeks we never heard from you regarding the matter of the remaining $I was owedMy father and I have been contacting *** at least twice a month trying to figure out what was going on but we never got any sort of response regarding the issue of documentation for the payment to *** warrantiesYou still maintain that *** Warranties had lost the contract but no documentation
has ever been presented to prove that*** Warranties Inc’s CEO *** *** sent both of us an official letter stating that they have no record of a *** warranty service contract for my vehicleA reputable dealer would have realized that the ball was dropped on their end and rectified the situation as fast a possible instead of trying to shirk any sort of responsibility or involvement in this issue by not contacting usThis whole matter was handled horribly and I still maintain I should be refunded the remaining $to equal the original balance of $2199( $+ $1099= $2199)I have also attached a scanned a copy of the hand written letter you sent me ( to corroborate the quotes that were used) as well as *** Warranties Inc response to my inquiry about the contract
Regards,
*** ***
I am writing to say that my complaint #*** against Michael's Motors Cars Inclocated at ** *** *** *** *** ** ***, has been resolvedAs of December 31, the company replaced the *** involved in the dispute, with a ***
I wish to thank you for your input in resolving this issueI also apologize for not responding sooner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I spoke to *** and he would like to resolve this matter. We will send out checks to cover this. Business is a little slow right now but we will send a check for $which the customer can cash right now and one post dated in days for $599.00. Please let me know where to send these checks to
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe checks can be sent to the following address:
*** ***
Regards,
*** ***