Michael's Moving & Storage has come to an agreement with the customer Mr [redacted] concerning the delivery of his belongings Mr [redacted] has been compensated with monetary discount from his over all bill This was unfortunate situation but here at Michael's Moving an Storage, we pride our selves in doing our best to make things right by the customer if problems arise Our compensation was due to the fact that we could not meet out contractually agreed upon delivery time frame and not due to the fact that there were extra items to be shipped We wish Mr [redacted] and his family the best
In responseto complaint by [redacted] : The husband, [redacted] , called this office at the beginning of February and spoke with [redacted] He asked how much it would be tomove his belongings that were here in storage to Arizona [redacted] called back and left him a voicemailasking him to call back so that we could give him a quote He did not call back until about three weekslater [redacted] gave him a quote and hesaid he would call back His wife calleda few days later and said “I should have handled this from the beginning”.We thenbegan the process of registering their moveI emailed the forms that needed to be signed and [redacted] emailed us sayingthe address needed to be corrected, which we did Then the new forms had the wrong date, whichwas also corrected When thepaperwork was sent back we finished the registering process for the move On [redacted] called [redacted] explaining that thedelay in receiving the signed paperwork was the reason for the delay in havingtheir belongings picked up by [redacted] earlier than 315, [redacted] was ok with that [redacted] also gave [redacted] the name and phonenumber of the person hauling her belongings and [redacted] seemed to be fine withall of that.On thedriver called them and said that the delivery would be two weeks later thanthey expected, they became angryMichael’s Moving & Storage has no control over delivery once thebelongings have been picked up by a [redacted] hauler.From what weunderstand, the [redacted] were given back a portion of their money from [redacted] as per ***
Michael's Moving & Storage has come to an agreement with the customer Mr*** concerning the delivery of his belongings
Mr*** has been compensated with monetary discount from his over all bill
This was unfortunate situation but here at Michael's Moving an
Storage, we pride our selves in doing our best to make things right by the customer if problems arise
Our compensation was due to the fact that we could not meet out contractually agreed upon delivery time frame and not due to the fact that there were extra items to be shipped
We wish Mr*** and his family the best
Thank you for forwarding this complaint to our
attention, we would like to offer the following response
Ms*** contacted us for an estimate for
service between ** and **She was advised that the delivery time frame was up
to business days from the 1st date of availability.
Ms*** was advised that ***s Moving
& Storage (***s) would do what it could to deliver her items as close
as possible to her 1st available dateAt no time did ***s
promise that Ms***’s shipment would arrive within a specific time frame
other than the established business day windowMs*** received
delivery on August 22, exactly business days from her August 3, 1st
available date
Any updated provided by our staff were provided
in good faith based upon the information available at the timeWe are not sure
why Ms *** believed that she would be called over the weekend after being
informed that the truck would only arrive at the storage terminal on MondayIt
unlikely our employee *** would have advised that she would call her on
Saturday as *** does not work weekends and there would be very little to
report as the truck was not expected to arrive before MondayFurthermore, we strongly
deny that any of our staff members would have hung up on Ms ***.
Ms***’s contract contained information
regarding shuttle fees and she was aware that a shuttle may be necessary at the
time of delivery
Ms*** was provided with a $discount after
her items were collected and received a further $discount in goodwill to
resolve any and all service issues for which Ms*** signed a Release of
Settlement form agreeing not to submit any complaints, which she has clearly
not adhered to as evidenced by her complaint to the Revdex.com.
We regret that items may
have been damaged or lost during transitWe have asked our claim administrator
to forward claim forms to Ms*** so that she may submit a claim as
required by federal law and our tariffThank you
first let us just say how sorry we are for any damage that took place wile moving your household goods from MA to CA,
As we explained before we do have our Claim Department that can help you process a claim for the damaged items , as soon that all the forms will be processed the claim
department will process a settlement and you will be compensated.
we also want to make it very clear that on the day of the pickup you have signed a form " interstate division form " which sums up all the extra charges that can apply during the delivery, long carry , stairs, ext
we also emailed these forms to you after we picked up your shipment
we have been trying to communicate with you and to make everything as clear as possible and to avoid any surprises upon delivery of your shipment
we are standing by our policy to as transparent as possible regarding extra charges
Please send me the forms and information on how to submit a claim because I can’t find any information on the process in the paperwork that I received from your company
Yes, I was advised about the possible extra charges on the day of pick-up (after my belongings were on your truck, and having given my CC infofor the 2nd payment) and by e-mail days later. My
complaint is that I should have been advised in advance of any financial jeopardy, having paid a non-refundable 10% deposit at time of booking, and the additional 60% on piday, prior to being given the documents to read (but not given any copies to keep)
You have not addressed the issues pertaining to your staff’s poor customer service in not responding to my calls & e-mails in a timely manner, not to mention the lies that I was told by them
There is also the issue of the unreasonable one-week wait for delivery of my chair from your ***, CA warehouse and the reassembly of my dining table, which should have been done on the original delivery day, or the following day as advised by your delivery driver
The e-mail & attachment that I sent to your salesperson on July 13, includes details of these complaints and other issues. Copies attached
Regards,
Michael's Moving & Storage has come to an agreement with the customer Mr [redacted] concerning the delivery of his belongings Mr [redacted] has been compensated with monetary discount from his over all bill This was unfortunate situation but here at Michael's Moving an Storage, we pride our selves in doing our best to make things right by the customer if problems arise Our compensation was due to the fact that we could not meet out contractually agreed upon delivery time frame and not due to the fact that there were extra items to be shipped We wish Mr [redacted] and his family the best
In responseto complaint by [redacted] : The husband, [redacted] , called this office at the beginning of February and spoke with [redacted] He asked how much it would be tomove his belongings that were here in storage to Arizona [redacted] called back and left him a voicemailasking him to call back so that we could give him a quote He did not call back until about three weekslater [redacted] gave him a quote and hesaid he would call back His wife calleda few days later and said “I should have handled this from the beginning”.We thenbegan the process of registering their moveI emailed the forms that needed to be signed and [redacted] emailed us sayingthe address needed to be corrected, which we did Then the new forms had the wrong date, whichwas also corrected When thepaperwork was sent back we finished the registering process for the move On [redacted] called [redacted] explaining that thedelay in receiving the signed paperwork was the reason for the delay in havingtheir belongings picked up by [redacted] earlier than 315, [redacted] was ok with that [redacted] also gave [redacted] the name and phonenumber of the person hauling her belongings and [redacted] seemed to be fine withall of that.On thedriver called them and said that the delivery would be two weeks later thanthey expected, they became angryMichael’s Moving & Storage has no control over delivery once thebelongings have been picked up by a [redacted] hauler.From what weunderstand, the [redacted] were given back a portion of their money from [redacted] as per ***
Michael's Moving & Storage has come to an agreement with the customer Mr*** concerning the delivery of his belongings
Mr*** has been compensated with monetary discount from his over all bill
This was unfortunate situation but here at Michael's Moving an
Storage, we pride our selves in doing our best to make things right by the customer if problems arise
Our compensation was due to the fact that we could not meet out contractually agreed upon delivery time frame and not due to the fact that there were extra items to be shipped
We wish Mr*** and his family the best
Thank you for forwarding this complaint to our
attention, we would like to offer the following response
Ms*** contacted us for an estimate for
service between ** and **She was advised that the delivery time frame was up
to business days from the 1st date of availability.
Ms*** was advised that ***s Moving
& Storage (***s) would do what it could to deliver her items as close
as possible to her 1st available dateAt no time did ***s
promise that Ms***’s shipment would arrive within a specific time frame
other than the established business day windowMs*** received
delivery on August 22, exactly business days from her August 3, 1st
available date
Any updated provided by our staff were provided
in good faith based upon the information available at the timeWe are not sure
why Ms *** believed that she would be called over the weekend after being
informed that the truck would only arrive at the storage terminal on MondayIt
unlikely our employee *** would have advised that she would call her on
Saturday as *** does not work weekends and there would be very little to
report as the truck was not expected to arrive before MondayFurthermore, we strongly
deny that any of our staff members would have hung up on Ms ***.
Ms***’s contract contained information
regarding shuttle fees and she was aware that a shuttle may be necessary at the
time of delivery
Ms*** was provided with a $discount after
her items were collected and received a further $discount in goodwill to
resolve any and all service issues for which Ms*** signed a Release of
Settlement form agreeing not to submit any complaints, which she has clearly
not adhered to as evidenced by her complaint to the Revdex.com.
We regret that items may
have been damaged or lost during transitWe have asked our claim administrator
to forward claim forms to Ms*** so that she may submit a claim as
required by federal law and our tariffThank you
first let us just say how sorry we are for any damage that took place wile moving your household goods from MA to CA,
As we explained before we do have our Claim Department that can help you process a claim for the damaged items , as soon that all the forms will be processed the claim
department will process a settlement and you will be compensated.
we also want to make it very clear that on the day of the pickup you have signed a form " interstate division form " which sums up all the extra charges that can apply during the delivery, long carry , stairs, ext
we also emailed these forms to you after we picked up your shipment
we have been trying to communicate with you and to make everything as clear as possible and to avoid any surprises upon delivery of your shipment
we are standing by our policy to as transparent as possible regarding extra charges
Please send me the forms and information on how to submit a claim because I can’t find any information on the process in the paperwork that I received from your company
Yes, I was advised about the possible extra charges on the day of pick-up (after my belongings were on your truck, and having given my CC infofor the 2nd payment) and by e-mail days later. My
complaint is that I should have been advised in advance of any financial jeopardy, having paid a non-refundable 10% deposit at time of booking, and the additional 60% on piday, prior to being given the documents to read (but not given any copies to keep)
You have not addressed the issues pertaining to your staff’s poor customer service in not responding to my calls & e-mails in a timely manner, not to mention the lies that I was told by them
There is also the issue of the unreasonable one-week wait for delivery of my chair from your ***, CA warehouse and the reassembly of my dining table, which should have been done on the original delivery day, or the following day as advised by your delivery driver
The e-mail & attachment that I sent to your salesperson on July 13, includes details of these complaints and other issues. Copies attached
Regards,