Michael's Plumbing & Heating, Inc.

I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. The part you neglected to bill me for is a pressure reduction valve!I have made multiple calls to *** *** *** and spent hours on the phoneI was finally able to work with someone who was able to go through the service invoice line by line, item by item, determining coverage; they found that a pressure reduction valve was not covered under the service contract and was not billed. It is very frustrating that you could not have just sent me an itemized bill, returned my call, email or fax with this simple information This all could have been avoided if you would just have communicated a balanced owed back in December, instead of first telling me in August after filing I complaint with the Revdex.com.The dollar amount you claim to be owed is also incorrect --The $service fee was due to you regardless of any parts or labor that were not covered under the *** contract. --The cost of the pressure reducing valve was $211.46. --This left a balance for the December service call of $and not the $that you claim.You applied my March payment of $to the $December balance, which will leave a remaining $101.92.With the addition of the $from the March service call, added to the past balance for Decembers $101.62, means the total would be $211.16.So you are owed $and not the $109.54.If only you fought as hard for your money, as I did for you, this would have been taking care of six months ago.Of course all complaints and negative reviews will be retracted.A check for $with an accompanying letter was mailed today.Please invest in Quickbooks.If you feel my math is anyway in error, please contact me directly. Sincerely,*** ***

Here is the invoices for *** *** as requestedPayments were made for Invoice #*** Check #*** for $on March 16, and Invoice #*** Check #*** for $on December 29, As we continue to state he has not paid anything on Invoice #*** for $on the faucet repair that was NOT covered under his *** warranty protection planThis is the disputed invoice that he continues to state that he has paid in full or has made a payment uponHe has paid in full Invoice #***

I have reviewed the response offer made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the contention in this matter and it involves only the first service visit and the claims of a past due balance of $This is the heart of the matter and the only issue that needs to be addressed.MrMichael claims there was a balance due from the first service of $(Invoice#***) from 12/31/16.I have tried for months to resolve this matter with MrMichaels by mail, certified mail, fax, phone callsI have offered to meet with him face to face, I have stopped by his attached-office during business hours (to find it empty)He returned one phone call to me in April to give me his fax number so I could fax the cancelled check for $My phone calls to him since have not been returnedHe never has ever tried to contact me to resolve thisNot once, ever in any shape or form has he ever mentioned in any invoice or correspondence a past due balance from the December service until his first rebuttal on 7/20/to my Revdex.com complaint. I have contacted *** and they have no record of any balance of $due from the December service, in fact they state they have no idea what that the $charge would be forAdditionally, *** informs me MrMichael did not even submit his invoice for the December service to them for payment until on or around June 29, 2016.My questions to MrMichael are:-Why was there never a mention of the past due bill or an attempt to contact me? Or mention of it at the second visit? -You originally claimed my past due balance was for the $faucet installationIn addition, you added a monthly finance charges of $and a $truck charge to that invoiceNot until I sent you the canceled check certified mail then filed complaints with the Revdex.com and Attorney General’s office did you claim there was a past due balance on a separate service months earlier. -In regard to the December invoiceHow did you know I owed a balance of $that *** wouldn’t cover in March (when you received the $check) when you didn’t submit your invoice for approval and payment until June 29? A near six months later. All I have asked is that you send me a copy of the itemized invoice from the December service or ask *** to send me the itemized bill you submitted to them for paymentThat’s it, that’s allBut I suspect you will skirt the request yet again.Regards,
*** ***

We are writing you in regards to the rebuttal complaint filed with you by Mr*** ***In his complaint, he states that he has already paid for services and is being continually billed for those servicesWe have received a copy of his cancelled check for $via certified mail In his complaint he states in his letter to you that while we were there performing work for his *** warranty provider we were instructed by his wife to install two faucets.On December 31, 2015, we were contacted by Mr*** through his *** warranty provider to work on a problem regarding the water pressure tn his residenceWe responded and installed a pressure reducing valve, (Invoice#***)On that same date December 31, he gave us a check for $check #*** to be applied to this invoiceThat left a balance on his account of $ On March 16, we received a check in the amount of $check#***This check was applied to Invoice #*** in effect paying off his balance on this Invoice #*** and finance charges that had accrued on that invoice.On January 18, 2016, Mr*** contacted us through his *** warranty company to investigate a leak into the basementThis leak was part of a call back for the service performed on December 31, While we were there to repair this leak, his wife instructed us to install two faucets while we were there that he had purchased through a *** storeWe installed his faucets for him, (Invoice #***) Mr*** is mistakenly under the impression that the check he wrote for $check #*** was for this invoice when in fact it is notThe invoice #*** remains unpaid and he is being billed for that work accordingly Mr*** was billed for this service due to the fact that the faucet install call was not part of the call placed to us through his *** warranty service and was provided as a convenience to Mr***.On checking with the *** warranty company *** *** ***, Mr*** did not file a claim whatsoever for these faucets Furthermore, we were informed by *** *** *** that Mr*** does not have any coverage whatsoever for faucets on his *** warranty policySo if he had filed a claim as he states for faucets, his claim would have been denied If you wish to investigate this further, you may contact *** *** *** at ###-###-#### Thank you.Sincerely,Michael's Plumbing & Heating, Inc

I have reviewed the response offer made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mister Michael is wrong about the facts around the events of
our servicesAll our service requests were submitted through our *** warranty
provider *** *** ***, they contacted Michaels Plumbing directly and in
turn supplied our contact information and service issue to Michaels Plumbing.The first service MrMichael mentions on 12/31/was
submitted to *** *** *** for a water heater relief valve leaking, their
dispatch number for this service is ***
Michaels Plumbing sent employee ***, he determined
an underlying issue was the faulty pressure reducing valve, they replaced the
faulty valve
Please see the attached PDF from *** *** *** for added details and the mention of the customer owed $required
service fee due to the contractor
As per *** ***
***’s agreement between themselves, the contractor, and myself, I am only
responsible for the $deductible and the balance was paid directly to the
contractor by *** *** ***
As MrMichael admits in his
statement the $deductible was paid with check #***The balance of
$was paid by *** *** ***This satisfied Invoice #***
The second service Mr
Michael mentions is 2/8/16, the original request was sent to *** ***
*** on 1/18/for sink cutoff valves that leaked upon closure, their
dispatch number for this service is***-***-***
Michael’s Plumbing sent
employee *** out to our *** for service on 1/18/*** found several additional
affected cutoffs and did not have the parts with him to fix all the valvesMichael’s
Plumbing contacted *** *** *** and had the additional work approved
and was rescheduled to come out on 2/8/While onsite completing the new
valves installations my wife asked to have two faucets purchased through a ***
store installed, *** *** *** allowed the install but did not cover the
cost of this added service
Please see the attached PDF
from *** *** *** for added details and the mention of the customer
owed $required service fee due to the contractor
As per *** ***
***’s agreement between themselves, the contractor, and myself, I am only
responsible for the $deductible and the balance was paid directly to the
contractor by *** *** ***I was responsible for the added service for
installing the new faucets, which was billed to us at $by Michaels
Plumbing
As MrMichael admits in his
statement he received check #*** for $on March 16, from me for the faucet installationsI was
responsible for $service fee and the balance of the service for 2/8/was
paid by *** *** ***This satisfied Invoice #***
I have made numerous
attempts to contact Michaels Plumbing to resolve this; mail, certified mail, phone
calls, faxes.
He never sent an invoice for
#***
He has never supplied me
with a detailed invoice for #***: e.g what charges were for, where payments
were applied to, balance owed on particular invoices, all payments receivedHis
response to my complaint to the Revdex.com is the first time he has given any of that
information.
I would like to point out
that all MrMichael’s documentation is self-generated and non-verifiable for
accuracyMy documentation is all verifiable and documented through independent
third parties, e.g*** ***, *** *** ***
I have satisfactorily shown
that I have paid all monies I owe to Michaels Plumbing in a timely manner and Michaels
Plumbing has charged me penalties, interest and truck charges that were
incurred by their own poor bookkeeping
I insist that Michaels
Plumbing adjust their records accordingly to reflect my statements and desist
all further attempts to bill me for any services that they have already been
paid for by either *** *** *** and myselfPlease contact me if you
would like to speak to *** *** *** and my consent to release all
documents to you
Regards,
*** ***