Michael's Plumbing & Heating

we are writing you in regards to the complaint filed with you by Mr [redacted] in his complaint, he states that he has already paid for services and is being continually billed for those servicesWe have received a copy of h¡s cancelled check for $via certified mail On December 31, 2015, we were contacted by Mr [redacted] to work on a problem regarding the water pressure in his residenceWe responded and installed a pressure reducing valve, (Invoice # [redacted] )On that same date December 31, he gave us a check for $check # [redacted] to be applied to this invoiceThat left a balance on his account of $ On March 16, we received a check in the amount of $check #*** This check was applied to Invoice # [redacted] in effect paying off his balance on this lnvoice # [redacted] and finance charges that had accrued on that invoice.On February 8, 2016, Mr [redacted] contacted us to install faucets that he had purchased through a [redacted] storeWe installed his faùcets for him, (Invoice # [redacted] ) Mr [redacted] is mistakenly under the impression that the check he wrote for $check# [redacted] was for this invoice when in fact it is notThe invoice # [redacted] remains unpaid and he is being billed for that work accordingly.We are enclosing the supporting paper work to substantiate our position If Mr [redacted] has any further questions regarding this, he may contact us at his convenience Thanks you.Sincerely,Michael's Plumbing & Heating lnc

Here is the invoices for [redacted] as requestedPayments were made for Invoice # [redacted] Check # [redacted] for $on March 16, and Invoice # [redacted] Check # [redacted] for $on December 29, As we continue to state he has not paid anything on Invoice # [redacted] for $on the faucet repair that was NOT covered under his [redacted] warranty protection planThis is the disputed invoice that he continues to state that he has paid in full or has made a payment uponHe has paid in full Invoice # [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mister Michael is wrong about the facts around the events of our servicesAll our service requests were submitted through our [redacted] warranty provider [redacted] , they contacted Michaels Plumbing directly and in turn supplied our contact information and service issue to Michaels Plumbing.The first service MrMichael mentions on 12/31/was submitted to [redacted] for a water heater relief valve leaking, their dispatch number for this service is [redacted] Michaels Plumbing sent employee ***, he determined an underlying issue was the faulty pressure reducing valve, they replaced the faulty valve Please see the attached PDF from [redacted] for added details and the mention of the customer owed $required service fee due to the contractor As per [redacted] ’s agreement between themselves, the contractor, and myself, I am only responsible for the $deductible and the balance was paid directly to the contractor by [redacted] As MrMichael admits in his statement the $deductible was paid with check #***The balance of $was paid by [redacted] This satisfied Invoice # [redacted] The second service Mr Michael mentions is 2/8/16, the original request was sent to [redacted] on 1/18/for sink cutoff valves that leaked upon closure, their dispatch number for this service is***-***- [redacted] Michael’s Plumbing sent employee [redacted] out to our [redacted] for service on 1/18/ [redacted] found several additional affected cutoffs and did not have the parts with him to fix all the valvesMichael’s Plumbing contacted [redacted] and had the additional work approved and was rescheduled to come out on 2/8/While onsite completing the new valves installations my wife asked to have two faucets purchased through a [redacted] store installed, [redacted] allowed the install but did not cover the cost of this added service Please see the attached PDF from [redacted] for added details and the mention of the customer owed $required service fee due to the contractor As per [redacted] ’s agreement between themselves, the contractor, and myself, I am only responsible for the $deductible and the balance was paid directly to the contractor by [redacted] I was responsible for the added service for installing the new faucets, which was billed to us at $by Michaels Plumbing As MrMichael admits in his statement he received check # [redacted] for $on March 16, from me for the faucet installationsI was responsible for $service fee and the balance of the service for 2/8/was paid by [redacted] This satisfied Invoice # [redacted] I have made numerous attempts to contact Michaels Plumbing to resolve this; mail, certified mail, phone calls, faxes He never sent an invoice for # [redacted] He has never supplied me with a detailed invoice for # [redacted] : e.g what charges were for, where payments were applied to, balance owed on particular invoices, all payments receivedHis response to my complaint to the Revdex.com is the first time he has given any of that information I would like to point out that all MrMichael’s documentation is self-generated and non-verifiable for accuracyMy documentation is all verifiable and documented through independent third parties, e.g [redacted] ***, [redacted] I have satisfactorily shown that I have paid all monies I owe to Michaels Plumbing in a timely manner and Michaels Plumbing has charged me penalties, interest and truck charges that were incurred by their own poor bookkeeping I insist that Michaels Plumbing adjust their records accordingly to reflect my statements and desist all further attempts to bill me for any services that they have already been paid for by either [redacted] and myselfPlease contact me if you would like to speak to [redacted] and my consent to release all documents to you Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The part you neglected to bill me for is a pressure reduction valve!I have made multiple calls to [redacted] and spent hours on the phoneI was finally able to work with someone who was able to go through the service invoice line by line, item by item, determining coverage; they found that a pressure reduction valve was not covered under the service contract and was not billedIt is very frustrating that you could not have just sent me an itemized bill, returned my call, email or fax with this simple information This all could have been avoided if you would just have communicated a balanced owed back in December, instead of first telling me in August after filing I complaint with the Revdex.com.The dollar amount you claim to be owed is also incorrect --The $service fee was due to you regardless of any parts or labor that were not covered under the [redacted] contract--The cost of the pressure reducing valve was $--This left a balance for the December service call of $and not the $that you claim.You applied my March payment of $to the $December balance, which will leave a remaining $101.92.With the addition of the $from the March service call, added to the past balance for Decembers $101.62, means the total would be $211.16.So you are owed $and not the $109.54.If only you fought as hard for your money, as I did for you, this would have been taking care of six months ago.Of course all complaints and negative reviews will be retracted.A check for $with an accompanying letter was mailed today.Please invest in Quickbooks.If you feel my math is anyway in error, please contact me directlySincerely, [redacted]